Provider duties [For application of this section, see 85 Del. Laws, c. 461, § 12].
Del. Code tit. 16, § 5634
in effect(a) A provider organization shall treat a client with courtesy and respect for the client’s dignity and individuality.
(b) When providing information to a client, a provider organization shall do all of the following:
(1) Provide the information using plain language.
(2) Provide the information in the client’s preferred language.
(3) Make reasonable accommodations for a client with a communication or sensory need.
(c) At the time of admission or upon request of the client or the client’s representative, a provider organization shall give a written statement to the client or the client’s representative. The statement must include at least the following:
(1) A statement of the client’s rights under this chapter approved by the Division.
(2) Fees for services applicable to the client.
(3) The program’s rules governing client conduct.
(4) The circumstances under which the provider organization may discharge or transfer a client.
(5) The procedure for asserting grievances concerning infringement of rights under this chapter and presenting complaints, petitions, and recommendations for changes in the provider organization’s policies.
(6) The provider organization’s privacy practices.
(d) Except with the client’s consent, as permitted under applicable law, or pursuant to a judicial order, a provider organization shall ensure that case discussion, consultation, examination, and treatment are confidential and discreet and exclude individuals not directly involved in the client’s care.
(e) A provider organization shall provide a client with an individualized written treatment plan and treatment based on the plan. The plan must include treatment goals, methods for evaluating progress, and discharge planning. The provider organization shall ensure that the client’s plan is periodically reviewed and revised as necessary, consistent with the client’s treatment progress.
(f) A provider organization shall establish policies and procedures that enable a client to assert grievances concerning infringement of rights enumerated under this chapter and to present complaints, petitions, and recommendations for changes in the provider organization’s policies.
(g) A provider organization shall consider a client’s grievances, recommendations, complaints, or petitions in a fair, timely, and impartial manner and provide a written response.
(h) A provider organization shall ensure that a residential client receives appropriate behavioral and physical health examinations and evaluations in a timely manner.
(i) A provider organization shall establish policies and procedures that ensure a residential client’s right to communicate.
(j) Whenever a provider organization temporarily retains custody of a residential client’s personal property, the provider organization shall provide the client with a written itemized receipt and return the property to the client upon discharge.
(k) A provider organization shall provide assistance to enable a residential client to exercise the client’s voting rights, including access to voter registration forms and applications for absentee ballots.
Source: DE Code (Official Site)URL: https://delcode.delaware.gov/title16/c056/sc04/index.htmlFetched: 10/4/2026