The 211 Community Social Services Helpline

Del. Code tit. 16, ch. 102

in effect

Del. Code tit. 16, § 10201 Purpose.

The purpose of this chapter is to establish a 211 Community Social Services Helpline (211 Helpline) to provide community social services information and referral services at a centralized location, 24 hours a day, 7 days a week.

Del. Code tit. 16, § 10202 Definitions.

As used in this chapter: (1) “Board” means the 211 Advisory Board. (2) “Director” means the Director of the Office of Management and Budget. (3) “Office” means the Office of Management and Budget.

Del. Code tit. 16, § 10203 Powers and duties of the Office.

(a) The Office shall implement the nonemergency 211 telephone number to provide human social services information concerning the availability of governmental and nonprofit services and to provide referrals to community social services and disaster-related information agencies. (b) The Office shall register the 211 Community Social Services Helpline with the 911 Committee established by § 10004(e) of this title, all phone companies, the Association of Information and Referral Services, and the United Way of America. (c) The Office shall designate the Delaware Helpline, Inc. as the primary service provider for the 211 Helpline and contract with a private phone service to ensure 24-hour operation of the 211 Helpline. (d) The Office shall raise community awareness about the 211 Helpline and website, including through the use of marketing and outreach activity forums that include presentations on statewide community social services that are available through the government and not-for-profit-agencies.

Del. Code tit. 16, § 10204 The 211 Advisory Board.

(a) The 211 Advisory Board is established to advise the Governor, the Director, and the General Assembly on matters related to the 211 Community Social Services Helpline system and service. (b) The Governor shall appoint 1 representative from each of the following offices or agencies as a member of the Board: the Delaware Helpline, Inc.; the Department of Health and Social Services; the Department of Safety and Homeland Security; the Delaware Emergency Number Association, the Department of Technology and Information; and the United Way of Delaware. The Governor shall also appoint to the Board 3 members of the public, 1 representing the Latino community, 1 representing the senior citizen community, and 1 representing persons with disabilities. The Governor shall designate a chairperson for the Board from among the Board’s members. Each member serves a term of 2 years and may be reappointed to serve additional terms. (c) Members of the Board serve without compensation; however, they may be reimbursed for reasonable and necessary expenses incidental to their duties as members of the Commission. (d) The Office of Management and Budget shall provide administrative support to the Board.

Del. Code tit. 16, § 10205 Duties and responsibilities of the Board.

(a) The Board shall review the 211 Community Social Services system and services and submit recommendations to the Office for changes, modifications, or deletions. (b) The Board shall schedule and conduct at least 4 regular meetings during the first year of operation of the 211 Helpline. The public must be given an opportunity to express views concerning the 211 Helpline system and service. Thereafter, the Board shall meet at such times and places as the members consider necessary and at such times as requested by the Director.

Source: DE Code (Official Site)URL: https://delcode.delaware.gov/title16/c102/index.htmlFetched: 6/28/2026