CHAPTER 2. Hotel and Private Residence Rental Reservation Refunds [1748.80. - 1748.84.]

Cal. Civil Code - CIV 2.

in effect

Cal. Civil Code - CIV § 1748.80. Section 1748.80.

For purposes of this chapter: (a) “Hosting platform” has the same meaning as defined in Section 22590 of the Business and Professions Code. (b) (1) “Hotel” means a hotel, motel, bed and breakfast inn, or other similar transient lodging establishment located in this state. (2) “Hotel” does not include a residential hotel, as defined in Section 50519 of the Health and Safety Code. (c) “Third-party booking service” means a person that facilitates the booking of a hotel room or short-term rental in this state. (d) “Short-term rental” means a residential dwelling, or any portion of a residential dwelling, that is rented to a person or persons for 30 or fewer consecutive days and that is located in this state.

Cal. Civil Code - CIV § 1748.81. Section 1748.81.

A hosting platform, hotel, third-party booking service, or short-term rental shall allow a reservation for a hotel accommodation or a short-term rental located in California to be canceled without penalty for at least 24 hours after the reservation is confirmed if the reservation is made 72 hours or more before the time of check-in.

Cal. Civil Code - CIV § 1748.82. Section 1748.82.

(a) If a consumer cancels a reservation pursuant to Section 1748.81, the hosting platform, hotel, third-party booking service, or short-term rental shall issue a refund to a consumer of all amounts paid to the hosting platform, hotel, third-party booking service, or short-term rental to the original form of payment within 30 days of the cancellation of the reservation. (b) The refund required by this section shall include a refund of all fees charged to the consumer for optional services.

Cal. Civil Code - CIV § 1748.83. Section 1748.83.

(a) An action for a violation of this chapter may be brought only by any of the following: (1) The Attorney General. (2) A district attorney. (3) A city attorney of a city having a population in excess of 750,000. (4) A county counsel of any county within which a city has a population in excess of 750,000. (5) With the consent of the district attorney, a city prosecutor in a city that has a full-time city prosecutor. (b) In an action alleging a violation of this chapter, the court shall assess a civil penalty of not more than ten thousand dollars ($10,000) for each violation. In determining the amount of the civil penalty, the court shall consider any of the relevant circumstances presented by any of the parties to the case, including, but not limited to, all of the following: (1) The nature and seriousness of the misconduct. (2) The number of violations. (3) The persistence of the misconduct. (4) The length of time over which the misconduct occurred. (5) The willfulness of the misconduct. (6) The defendant’s assets, liabilities, and net worth. (c) Each day that a defendant remains in violation of this chapter shall constitute a single violation. (d) The duties and obligations imposed by this chapter are cumulative with any other duties or obligations imposed under other law and shall not be construed to relieve any party from any duties or obligations imposed under other law.

Cal. Civil Code - CIV § 1748.84. Section 1748.84.

This chapter does not apply to a reservation that meets any of the following criteria: (a) The reservation was made for a negotiated rate that was not advertised, or otherwise made available, for booking by the general public. (b) The reservation is for a hotel accommodation or short-term rental reservation that was confirmed before July 1, 2024. (c) The reservation is one in which the specific hotel or short-term rental is not disclosed to the consumer until after the booking is confirmed.

Source: CA Legislative Counsel Bulk DataURL: https://downloads.leginfo.legislature.ca.gov/pubinfo_2025.zipFetched: 6/27/2026