Section 2884.6.
Cal. Public Utilities Code - PUC § 2884.6.
in effect(a)
The commission shall require telephone corporations and providers of information-access telephone services to institute a method of handling subscriber complaints concerning these services, which shall include provision for a waiver of all of the charges for these services for a first occasion of their inadvertent or mistaken use.
(b)
Every telephone corporation and provider of information-access telephone services providing messages that constitute harmful matter, as
defined in Section 313 of the Penal Code, shall provide for a one-time waiver of all subscriber charges associated with a collect call when the call contains harmful matter and the person making or accepting the call is a minor.
References
referencesCal. Penal Code - PEN § 313.
Source: CA Legislative Counsel Bulk DataURL: https://downloads.leginfo.legislature.ca.gov/pubinfo_2025.zipFetched: 6/27/2026