Relief from obligations and status as provider of last resort: Requirements; filing application; procedure; approval or denial of application by Commission; power of Commission to declare emergency in area where alternative voice service is unavailable.
Nev. Rev. Stat. § 704.68886
in effect1. A competitive supplier that is a provider of last resort may file an application with the Commission to be relieved, in whole or in part, of its obligations and status as a provider of last resort in an area where alternative voice service is provided by:
(a) At least:
(1) One provider that utilizes a wireline technology, is not an affiliate of the provider of last resort and is capable of providing alternative voice service to the entire area for which relief is sought; and
(2) One provider that utilizes any other technology and is capable of providing alternative voice service to the entire area for which relief is sought;
(b) On or after June 1, 2015, two or more providers that utilize a wireless or satellite technology and that are capable of providing alternative voice service to the entire area for which relief is sought; or
(c) On or after June 1, 2015, three or more providers that utilize any technology and that are capable of providing alternative voice service to the entire area for which relief is sought.
2. An application filed pursuant to subsection 1 must include:
(a) A map of the entire area for which relief is sought that identifies separately each provider of alternative voice service which is intended to satisfy the requirements of subsection 1. The map must be of sufficient detail to identify the exact boundary by street of the entire area for which relief is sought.
(b) A draft of the notice which the applicant intends to provide pursuant to subsection 4.
3. The Commission shall approve or deny an application filed pursuant to subsection 1 not later than 180 days after the application is filed with the Commission. The Commission shall not approve an application unless the Commission determines that the applicant has satisfied the requirements of this section. The Commission may hold a hearing to determine whether sufficient alternative voice service exists in an area for which relief is sought by an applicant.
4. An applicant shall, not later than 30 days after filing an application pursuant to subsection 1, provide written notice:
(a) To each current customer of the applicant located within the area for which relief is sought. The notice may be included in a bill from the applicant to the customer or included in a special mailing, other than a promotional mailing, which states that important information is enclosed. If a customer has elected to receive his or her bill in an electronic form, such notice must be provided to the customer electronically in the same manner in which he or she receives a bill from the applicant.
(b) To each public safety answering point which is located within the area for which relief is sought.
5. The written notice provided to each customer pursuant to paragraph (a) of subsection 4 must include, in clear and comprehensive language that is understandable to an ordinary layperson:
(a) A statement that the applicant has applied to the Commission for relief of its obligations as a provider of last resort in the area in which the customer resides.
(b) A statement that a consumer session will be conducted by the Commission in accordance with subsection 7 at which the customer may make inquiries or comments concerning the application.
(c) A statement that the Commission will issue a public notice identifying the time, date and location of the consumer session.
(d) Any additional information required by the Commission.
6. A competitive supplier who files an application for relief pursuant to subsection 1 shall conduct at least one meeting concerning the application, which must include the following parties:
(a) The Commission;
(b) The Consumers Advocate;
(c) Representatives from each public safety answering point that is located within the area for which relief is sought; and
(d) Each local law enforcement agency whose jurisdiction includes, in whole or in part, the area for which relief is sought.
7. Not later than 120 days after receiving an application filed pursuant to subsection 1, the Commission shall, in collaboration with the applicant, schedule and conduct at least one consumer session in each county in which is located, in whole or in part, any area for which relief is sought under the application. The Commission shall provide notice of the consumer session in accordance with regulations adopted pursuant to NRS 703.320 .
8. A competitive supplier that is relieved of its obligation and status as a provider of last resort pursuant to this section shall not apply for, and is not entitled to receive, any money from the fund to maintain the availability of telephone service for any area for which relief has been granted pursuant to this section, except for money for the provision of lifeline service, as the term is defined in NRS 707.450 .
9. If the Commission issues an order approving an application for relief pursuant to this section, the relief granted by such approval does not affect or modify any obligation of an incumbent local exchange carrier pursuant to any applicable federal law or regulation.
10. A competitive supplier that is an incumbent local exchange carrier and receives, on or before June 2, 2013, full or partial relief from its obligations as a provider of last resort pursuant to NRS 704.6878 shall be deemed to be fully released from any obligation as a provider of last resort for the area for which relief was granted on or before June 2, 2013.
11. Except as otherwise provided in this section, any relief granted pursuant to this section does not impose any obligation upon a provider of alternative voice service in the area for which relief was granted.
12. The Commission may declare that an emergency exists in any area in which alternative voice service is not available and where a competitive supplier has been granted relief from its obligations as a provider of last resort pursuant to this section. If the Commission declares an emergency pursuant to this subsection, the Commission may:
(a) Take any steps necessary to protect the health, safety and welfare of the affected residents or businesses and may expedite the availability of alternative voice service to the affected residents or businesses.
(b) Utilize the fund to maintain the availability of telephone service to ensure that any affected resident or business has access to alternative voice service.
(c) Issue an order imposing on a provider of alternative voice service one or more obligations, including, without limitation, the obligation to maintain adequate and reliable service for a specified period, but such obligations may be imposed only to the extent that the provider receives money from the fund to maintain the availability of telephone service relating to the provision of service pursuant to the order issued by the Commission pursuant to this paragraph.
13. If, as a result of the approval by the Commission of an application filed pursuant to subsection 1, a residential customer does not have access to telephone service, including alternative voice service, the customer may, on or before May 31, 2016, file a request for service with the Commission. Upon receipt of a request, the Commission shall investigate whether such service is available to the customer. If the Commission determines that service is not available, the Commission may order the competitive supplier that received relief pursuant to this section to provide service to the residential customer for a period specified by the Commission. If a competitive supplier is ordered to provide service to a residential customer pursuant to this subsection, the competitive supplier may satisfy its obligation pursuant to this subsection by providing an alternative voice service as provided in NRS 704.68881 .
14. Except as otherwise provided in subsections 12 and 13, a provider of alternative voice service that is not a provider of last resort, or a competitive supplier that has been relieved of its obligations as a provider of last resort, is not required to assume the obligations of a provider of last resort.
15. As used in this section:
(a) Alternative voice service means a retail voice service made available through any technology or service arrangement that provides:
(1) Voice-grade access to the public switched telephone network; and
(2) Access to emergency 911 service.
(b) Public safety answering point has the meaning ascribed to it in NRS 707.500 .
Source: NV Statutes (Official Site)URL: https://www.leg.state.nv.us/nrs/NRS-704.htmlFetched: 10/4/2026