CALL CENTER EMPLOYERS

RCW 50.76

in effect

RCW 50.76.010 Definitions.

The definitions in this section apply throughout this chapter unless the context clearly requires otherwise. (1) "Call center" means a facility or other operation in which the primary activity is workers making or receiving phone calls or other electronic communication for the purpose of providing customer assistance or other service. (2) "Employer" means any employer as defined in RCW 50.04.080 that employs, for purposes of a call center: (a) 50 or more workers, excluding part-time workers; or (b) 50 or more workers who in the aggregate work at least 1,500 hours per week, excluding overtime. (3) "Part-time worker" means an individual who works for an average of fewer than 20 hours per week or who has worked for fewer than six of the 12 months preceding the date on which notice is required under RCW 50.76.020 . (4) "State agency" means any state department, office, division, board, commission, or higher education institution. (5) "Work" means personal service performed by an employee or contractor for a wage or under any contract calling for the performance of written or oral personal services, express or implied. The definitions in this section apply throughout this chapter unless the context clearly requires otherwise. (1) "Call center" means a facility or other operation in which the primary activity is workers making or receiving phone calls or other electronic communication for the purpose of providing customer assistance or other service. (2) "Employer" means any employer as defined in RCW 50.04.080 that employs, for purposes of a call center: (a) 50 or more workers, excluding part-time workers; or (b) 50 or more workers who in the aggregate work at least 1,500 hours per week, excluding overtime. (3) "Part-time worker" means an individual who works for an average of fewer than 20 hours per week or who has worked for fewer than six of the 12 months preceding the date on which notice is required under RCW 50.76.020 . (4) "State agency" means any state department, office, division, board, commission, or higher education institution. (5) "Work" means personal service performed by an employee or contractor for a wage or under any contract calling for the performance of written or oral personal services, express or implied.

RCW 50.76.020 Relocation to foreign country — Requirements — Penalties.

(1)(a) An employer that intends to relocate a call center, or one or more facilities or operating units within a call center comprising at least 25 percent of the call center's or operating unit's total volume when measured against the previous 12-month average call volume of operations or substantially similar operations from the state to a foreign country must notify the commissioner at least 120 days before such relocation. (b) For state agencies, the requirements in this subsection only apply to relocations to a foreign country, not to another state. (c) For state agencies, the requirements in this subsection do not apply to any facilities or other operations in which the primary activity or work is providing language interpretation services. (2) An employer that violates subsection (1) of this section is subject to a civil penalty not to exceed $10,000 for each day of such violation, except that the commissioner may reduce such amount if the governor or the president has declared a state of emergency for the location of the call center. (3) The commissioner must compile a semiannual list of all employers that have notified the commissioner under subsection (1) of this section and post the list on the employment security department's website. The commissioner must also distribute the list to all state agencies. (1)(a) An employer that intends to relocate a call center, or one or more facilities or operating units within a call center comprising at least 25 percent of the call center's or operating unit's total volume when measured against the previous 12-month average call volume of operations or substantially similar operations from the state to a foreign country must notify the commissioner at least 120 days before such relocation. (b) For state agencies, the requirements in this subsection only apply to relocations to a foreign country, not to another state. (c) For state agencies, the requirements in this subsection do not apply to any facilities or other operations in which the primary activity or work is providing language interpretation services. (2) An employer that violates subsection (1) of this section is subject to a civil penalty not to exceed $10,000 for each day of such violation, except that the commissioner may reduce such amount if the governor or the president has declared a state of emergency for the location of the call center. (3) The commissioner must compile a semiannual list of all employers that have notified the commissioner under subsection (1) of this section and post the list on the employment security department's website. The commissioner must also distribute the list to all state agencies.

RCW 50.76.030 Relocation — Grant eligibility.

(1) A call center employer that appears on the list specified in RCW 50.76.020 is ineligible for any direct or indirect grants or loans awarded by a state agency for five years after the employer appears on the list. The employment security department, in consultation with the appropriate state agency, may waive the ineligibility if the employer applying for a grant or loan demonstrates that the lack of the grant or loan would result in substantial job loss in the state or would harm the environment. (2) If a state agency finds that a call center employer was ineligible under this section for a grant or loan that was awarded after July 27, 2025, the employer must immediately remit the value of the grant or loan. (1) A call center employer that appears on the list specified in RCW 50.76.020 is ineligible for any direct or indirect grants or loans awarded by a state agency for five years after the employer appears on the list. The employment security department, in consultation with the appropriate state agency, may waive the ineligibility if the employer applying for a grant or loan demonstrates that the lack of the grant or loan would result in substantial job loss in the state or would harm the environment. (2) If a state agency finds that a call center employer was ineligible under this section for a grant or loan that was awarded after July 27, 2025, the employer must immediately remit the value of the grant or loan.

RCW 50.76.040 State agency contracts — Domestic location requirement.

State agency contracts made after July 27, 2025, for purchases of call center services, with the exception of interpreter services, must provide that the work performed by the contractor or its agents or subcontractors be performed entirely within the United States of America. State agency contracts made after July 27, 2025, for purchases of call center services, with the exception of interpreter services, must provide that the work performed by the contractor or its agents or subcontractors be performed entirely within the United States of America.

RCW 50.76.050 Relocation — Denial of payments or benefits.

This chapter does not permit withholding or denial of any payments or benefits under any other law to workers that relocate to a foreign country. This chapter does not permit withholding or denial of any payments or benefits under any other law to workers that relocate to a foreign country.

RCW 50.76.900 Short title.

This chapter may be known and cited as the Washington call center jobs act. This chapter may be known and cited as the Washington call center jobs act.

Source: WA Statutes (Official Site)URL: https://app.leg.wa.gov/RCW/default.aspx?cite=50.76&full=trueFetched: 6/29/2026