COMPLAINTS.
Tex. OCC Code § 1101.202.
in effect(a) The commission by rule shall:
(1) prescribe a notice containing the name, mailing address, and telephone number of the commission for the purpose of directing a complaint to the commission; and
(2) establish methods by which consumers and service recipients are provided the notice by a person regulated under this chapter or Chapter 1102 .
(b) The commission shall provide to a person who files a complaint with the commission relating to a license holder and to the license holder against whom the complaint is filed:
(1) an explanation of the remedies that are available to the person under this chapter; and
(2) information about appropriate state or local agencies or officials with whom the person may file a complaint.
Added by Acts 2001, 77th Leg., ch. 1421, Sec. 2, eff. June 1, 2003; Amended by Acts 2003, 78th Leg., ch. 15, Sec. 3, eff. Sept. 1, 2003.