Resident grievance procedures.
F.S. 400.1183
in effect(1)
Every nursing home must have a grievance procedure available to its residents and their families. The grievance procedure must include:
(a)
An explanation of how to pursue redress of a grievance.
(b)
The names, job titles, and telephone numbers of the employees responsible for implementing the facility’s grievance procedure. The list must include the address and the toll-free telephone numbers of the ombudsman and the agency.
(c)
A simple description of the process through which a resident may, at any time, contact the toll-free telephone hotline of the ombudsman or the agency to report the unresolved grievance.
(d)
A procedure for providing assistance to residents who cannot prepare a written grievance without help.
(2)
Each nursing home facility shall maintain records of all grievances and a report, subject to agency inspection, of the total number of grievances handled, a categorization of the cases underlying the grievances, and the final disposition of the grievances.
(3)
Each facility must respond to the grievance within a reasonable time after its submission.
(4)
The agency may investigate any grievance at any time.
Source: FL Statutes (Official Site)URL: https://www.flsenate.gov/Laws/Statutes/2025/Chapter400/AllFetched: 7/8/2026