§ 5.28.1450 — Complaints

5.28.1450 Complaints.

The cable television commission and each franchisee shall separately designate representatives whose responsibility it is to receive and investigate complaints relating to violations of the franchise documents. As subscribers are connected or reconnected to a cable television system and at least annually as respects continuing subscriptions each franchisee shall by appropriate means, such as card or brochure, furnish information concerning the opportunity to make complaints, including the names, addresses and telephone numbers of the representatives designated by the franchisee and commission. Each franchisee shall make available for inspection and copying, all records relating to complaints, and make such other information available to the commission's representative as necessary to permit a complete investigation of complaints by the representative. (Prior code § 20.06.540)