Oral Disclosures.
6 RCNY § 2-322
in effect§ 2-322 Oral Disclosures.
(a) It is a deceptive practice for a storage warehouse operator to fail to disclose to a consumer in response to a telephone inquiry about storage:
(1) that the consumer has a right to a written estimate based on a physical inspection of the consumer's goods before any goods are removed by the warehouse operator;
(2) the charge, if applicable, but not exceeding $20, for the written estimate based upon a physical inspection;
(3) the street address and borough where the goods will be stored;
(4) whether there is a minimum monthly storage fee or charge for a minimum number of months' storage and, if so, the amount of the charges;
(5) the warehouse operator's storage rate per unit;
(6) the total charge customarily imposed by the warehouse operator for three months' storage of the following bedroom furniture:
1 double bed or 2 single beds
1 bureau or dresser
1 chair
1 night table
(7) whether the warehouse operator imposes charges for warehouse labor in, padding, papering, storage preparation, or sanitizing and, if so, the amount of the charges;
(8) the warehouse operator's transportation charges to the warehouse;
(9) the warehouse operator's charge for containers;
(10) the warehouse operator's charge for packing;
(11) any other charges that will be imposed by the warehouse operator.
(b) It is a deceptive practice for a storage warehouse operator to fail to:
(1) give a consumer a printed copy of the oral disclosures prior to picking up the goods for storage;
(2) retain a copy of the disclosures signed by the consumer acknowledging receipt thereof.
(c) It is a deceptive practice for a storage warehouse operator to represent any service as legally mandatory when it is optional (e.g. sanitizing).
(Amended City Record 7/26/2018, eff. 8/25/2018; amended City Record 8/18/2026, eff. 9/17/2026)
Source: City of New York, Charter, Administrative Code and Rules (American Legal Publishing XML export, codelibrary.amlegal.com)URL: https://codelibrary.amlegal.com/codes/newyorkcity/latest/NYCrules/0-0-0-17532Fetched: 10/24/2026