Ind. Code ch. 12-13-16

Ind. Code ch. 12-13-16
in effect

Ind. Code § 12-13-16-1 "211"

Sec. 1. As used in this chapter, "211" means the abbreviated dialing code designated by the Federal Communications Commission for telephone service providing access to human services information and referrals. As added by P.L.73-2020, SEC.7.

Ind. Code § 12-13-16-2 "211 services"

Sec. 2. As used in this chapter, "211 services" means information and referral services provided through the use of 211 and intended to promote and provide access to human services. As added by P.L.73-2020, SEC.7.

Ind. Code § 12-13-16-3 "Advisory committee"

Note: This version of section effective until 7-1-2027. See also following repeal of this section, effective 7-1-2027. Sec. 3. As used in this chapter, "advisory committee" refers to the 211 advisory committee established by section 9 of this chapter. As added by P.L.73-2020, SEC.7.

Ind. Code § 12-13-16-3 Repealed

Note: This repeal of section effective 7-1-2027. See also preceding version of this section, effective until 7-1-2027. As added by P.L.73-2020, SEC.7. Repealed by P.L.152-2026, SEC.184.

Ind. Code § 12-13-16-4 "Fund"

Sec. 4. As used in this chapter, "fund" refers to the 211 services fund established by section 8 of this chapter. As added by P.L.73-2020, SEC.7.

Ind. Code § 12-13-16-5 "Human services"

Sec. 5. As used in this chapter, "human services" means services provided by government or nonprofit organizations to ensure the health and well-being of Indiana citizens. The term includes, but is not limited to, services designed to do any of the following: (1) Provide relief or assistance after a natural or nonnatural disaster. (2) Assist parents with stress issues. (3) Assist persons in efforts to address and reduce instances of emotional and physical abuse, including domestic violence and sexual assault. (4) Assist persons in efforts to reduce the rate of infant mortality. (5) Direct persons to services providing assistance to veterans, senior citizens, and vulnerable children. (6) Assist persons with respect to public health issues, including: (A) health epidemics; (B) mental, physical, and behavioral health services, including services for drug addiction and abuse; (C) prescription assistance services; and (D) medical transportation options. (7) Provide information on food programs and available nutrition education. (8) Provide information on programs that assist with safe and affordable housing, including assistance with utility services. (9) Assist persons in identifying occupational and vocational training and programs. (10) Provide information on reentry programs for persons leaving correctional facilities, alcohol and drug treatment facilities, or mental health facilities. As added by P.L.73-2020, SEC.7.

Ind. Code § 12-13-16-6 "Person"

Sec. 6. As used in this chapter, "person" means an individual, a firm, a partnership, a corporation, or a limited liability company. As added by P.L.73-2020, SEC.7.

Ind. Code § 12-13-16-7 Purpose of 211 services

Sec. 7. It is the policy of the state that 211 services should, in an orderly and efficient manner: (1) provide access to human services; and (2) collect needed information about human services and the delivery of human services in Indiana. As added by P.L.73-2020, SEC.7.

Ind. Code § 12-13-16-8 211 services fund; establishment; administration by secretary; annual plan for expenditures; permissible expenditures

Note: This version of section effective until 7-1-2027. See also following version of this section, effective 7-1-2027. Sec. 8. (a) The 211 services fund is established to make 211 services available throughout Indiana. The fund shall be administered by the office of the secretary. (b) The fund consists of the following: (1) All money appropriated to the fund by the general assembly. (2) Funds received from the federal government for the support of 211 services in Indiana. (3) Investment earnings, including interest, on money in the fund. (4) Money from any other source, including gifts and grants. (c) The office of the secretary, after consulting with the committee, shall annually prepare a plan for the expenditure of the money in the fund. The plan must include a strategy or plan to provide information concerning, and referrals for, human services in accordance with section 7 of this chapter. (d) Money in the fund may be spent for the following purposes: (1) The creation of a structure for a statewide 211 resources data base. (2) The development and implementation of a statewide 211 resources data base described in subdivision (1). Permissible expenditures under this subdivision include expenditures for planning, training, accreditation, and system evaluation. (3) Collecting, organizing, and maintaining information from state agencies, departments, and programs that provide human services, for access by a provider of 211 services. (4) Providing grants for any of the following purposes to a provider of 211 services: (A) The design, development, and implementation of 211 services in the provider's 211 service area. Funds provided under this clause may be used for planning, public awareness, training, accreditation, and evaluation. (B) The provision of 211 services on an ongoing basis after the design, development, and implementation of 211 services in the provider's service area. (C) The provision of 211 services on a twenty-four (24) hour per day, seven (7) day per week basis. (e) The expenses of administering the fund shall be paid from money in the fund. (f) The treasurer of state shall invest the money in the fund not currently needed to meet the obligations of the fund in the same manner as other public money may be invested. (g) Money in the fund at the end of a state fiscal year does not revert to the state general fund. As added by P.L.73-2020, SEC.7.

Ind. Code § 12-13-16-8 211 services fund; establishment; administration by secretary; annual plan for expenditures; permissible expenditures

Note: This version of section effective 7-1-2027. See also preceding version of this section, effective until 7-1-2027. Sec. 8. (a) The 211 services fund is established to make 211 services available throughout Indiana. The fund shall be administered by the office of the secretary. (b) The fund consists of the following: (1) All money appropriated to the fund by the general assembly. (2) Funds received from the federal government for the support of 211 services in Indiana. (3) Investment earnings, including interest, on money in the fund. (4) Money from any other source, including gifts and grants. (c) The office of the secretary shall annually prepare a plan for the expenditure of the money in the fund. The plan must include a strategy or plan to provide information concerning, and referrals for, human services in accordance with section 7 of this chapter. (d) Money in the fund may be spent for the following purposes: (1) The creation of a structure for a statewide 211 resources data base. (2) The development and implementation of a statewide 211 resources data base described in subdivision (1). Permissible expenditures under this subdivision include expenditures for planning, training, accreditation, and system evaluation. (3) Collecting, organizing, and maintaining information from state agencies, departments, and programs that provide human services, for access by a provider of 211 services. (4) Providing grants for any of the following purposes to a provider of 211 services: (A) The design, development, and implementation of 211 services in the provider's 211 service area. Funds provided under this clause may be used for planning, public awareness, training, accreditation, and evaluation. (B) The provision of 211 services on an ongoing basis after the design, development, and implementation of 211 services in the provider's service area. (C) The provision of 211 services on a twenty-four (24) hour per day, seven (7) day per week basis. (e) The expenses of administering the fund shall be paid from money in the fund. (f) The treasurer of state shall invest the money in the fund not currently needed to meet the obligations of the fund in the same manner as other public money may be invested. (g) Money in the fund at the end of a state fiscal year does not revert to the state general fund. As added by P.L.73-2020, SEC.7. Amended by P.L.152-2026, SEC.185.

Ind. Code § 12-13-16-9 211 advisory committee; establishment; membership; administration by secretary; per diem

Note: This version of section effective until 7-1-2027. See also following repeal of this section, effective 7-1-2027. Sec. 9. (a) The 211 advisory committee is established. The advisory committee includes the following members appointed by the governor or the governor's designee: (1) Two (2) members, each of whom represents a different Indiana United Way entity. (2) Two (2) members, each of whom represents a different local service agency that receives referrals from 211. (3) Seven (7) members representing the types of human services provided under this chapter. (4) One (1) individual representing the Indiana Association of Rehabilitation Facilities. (b) The initial members of the advisory committee serve the following terms: (1) Three (3) members serve a term of one (1) year. (2) Five (5) members serve a term of two (2) years. (3) Five (5) members serve a term of four (4) years. Members appointed to the advisory committee thereafter serve terms of four (4) years. (c) The governor or the governor's designee shall appoint the chairperson of the advisory committee. (d) The advisory committee shall do the following: (1) Provide input and consultation regarding implementation and administration of 211 services by the office of the secretary to ensure compliance with any requirements or obligations under this chapter. (2) Advise the office of the secretary and make recommendations concerning the use of and goals for 211 services. (e) The office of the secretary shall staff the advisory committee. The expenses of the advisory committee shall be paid by the office of the secretary. (f) Each member of the advisory committee who is not a state employee is entitled to the minimum salary per diem provided by IC 4-10-11-2.1(b). The member is also entitled to reimbursement for traveling expenses as provided under IC 4-13-1-4 and other expenses actually incurred in connection with the member's duties as provided in the state policies and procedures established by the Indiana department of administration and approved by the budget agency. (g) Each member of the advisory committee who is a state employee is entitled to reimbursement for traveling expenses as provided under IC 4-13-1-4 and other expenses actually incurred in connection with the member's duties as provided in the state policies and procedures established by the Indiana department of administration and approved by the budget agency. As added by P.L.73-2020, SEC.7. Amended by P.L.114-2022, SEC.20; P.L.241-2023, SEC.8.

Ind. Code § 12-13-16-9 Repealed

Note: This repeal of section effective 7-1-2027. See also preceding version of this section, effective until 7-1-2027. As added by P.L.73-2020, SEC.7. Amended by P.L.114-2022, SEC.20; P.L.241-2023, SEC.8. Repealed by P.L.152-2026, SEC.186.

Ind. Code § 12-13-16-10 211 services data

Sec. 10. Beginning July 1, 2021, the office of the secretary shall: (1) compile data regarding 211 services, including: (A) community needs, including utility, housing, and food assistance; (B) the number of referrals to community resources; (C) the number of individuals seeking assistance in each county; and (D) all community resource providers, including township trustees; and (2) enter into data sharing agreements with entities approved by the office of the secretary that allow the approved entities to access data compiled under this section in a manner that is consistent with state and federal privacy laws. As added by P.L.73-2020, SEC.7. Amended by P.L.162-2021, SEC.4.

Ind. Code § 12-13-16-11 211 services data retention

Sec. 11. The office of the secretary shall obtain and maintain accreditation for 211 operations in accordance with the standards of the Alliance of Information and Referral Systems or an equivalent national accreditation organization for information and referral services. As added by P.L.73-2020, SEC.7.

Ind. Code § 12-13-16-12 Annual report

Sec. 12. (a) The office of the secretary shall submit to the general assembly an annual report regarding 211 operations. The report must include information regarding all services provided through 211 and a description of changes in the information as compared to the year preceding the year for which the report is issued. (b) The office of the secretary shall submit the report under subsection (a): (1) not later than June 1 of each year; and (2) in an electronic format under IC 5-14-6. As added by P.L.73-2020, SEC.7.

Ind. Code § 12-13-16-13 Rulemaking authority

Sec. 13. The office of the secretary may adopt rules under IC 4-22-2 necessary to implement this chapter. As added by P.L.73-2020, SEC.7. Amended by P.L.93-2024, SEC.109.
Source: Open US Law by Vaquill AI (CC BY 4.0)URL: https://iga.in.gov/laws/2026/ic/titles/12Fetched: 10/17/2026

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