Operations – Comply with Reasonable Passenger Requests.
35 RCNY § 80-16
in effect§ 80-16 Operations – Comply with Reasonable Passenger Requests.
(a) Specific Route.
(1) The Driver must comply with all reasonable and lawful routing requests of the Passenger.
(2) Unless a Passenger makes a specific request, a Driver must proceed to the Passenger's destination by the shortest reasonable route.
35 RCNY § 80-16(a) Fine: $100 if plead guilty before a hearing; $150 if found guilty following a hearing. Appearance NOT REQUIRED
(b) Requests to Change Destination. Passengers may ask the Driver to change their destination or end their ride during their trip. Drivers must comply with these requests unless it is impossible or unsafe. For Hail trips the Passenger will pay the amount shown on the Taximeter or information monitor when the trip ends. For a Pre-Arranged Trip in a Street Hail Livery or a trip in a For-Hire Vehicle, or a Pre-Arranged Trip in a Taxi or Street Hail Livery using Flex Fare price, a request to change or terminate the trip can result in a different fare or, for a trip which terminates early, the complete fare quoted.
35 RCNY § 80-16(b) Fine: $50 if plead guilty before a hearing; $100 if found guilty following a hearing. Appearance REQUIRED
(c) Request to Load Luggage. Upon the request of a Passenger, the Driver must load or unload a Passenger's luggage, wheelchair, crutches or other property into or out of the Vehicle's interior or trunk compartment, and must securely close the door or trunk compartment.
35 RCNY § 80-16(c) Fine: $50 Appearance NOT REQUIRED
(d) Passenger Receipt for Taxi and SHL trips.
(1) At the end of a trip in a Taxicab or a hail trip in a Street Hail Livery, a Driver, personally or via the Technology System or other electronic means, must offer a Passenger a receipt for payment of fare,
(2) When a Passenger requests a receipt, personally or via the Technology System or other electronic means, a Driver must give a Passenger a receipt for payment of the fare.
(3) The receipt must state the:
(i) date;
(ii) time;
(iii) Medallion number or Street Hail Livery license number;
(iv) trip number;
(v) total fare;
(vi) tolls;
(vii) surcharges;
(viii) extras;.
(ix) tip, if paid by credit/debit card;
(x) last four digits of card account number, if applicable;
(xi) Driver's hack license number; and
(xii) the "311" Commission Complaint telephone number.
35 RCNY § 80-16(d) Fine: $50 if plead guilty before a hearing; $75 if found guilty following a hearing. Points: 1 Appearance NOT REQUIRED
(e) Request to Adjust Audio.
(1) All audio equipment controlled by the Driver must be adjusted or turned on or off at the request of the Passenger.
(2) The Passenger shall have the right to select what is played on the audio equipment.
(3) Whether or not the Vehicle is engaged in a trip, an audio device must be played at normal volume only, and must comply with all noise laws and regulations.
35 RCNY § 80-16(e) Fine: $25 Appearance NOT REQUIRED
(f) Request to Adjust Air Conditioning/Heat. At the request of a Passenger, the Driver must turn the air conditioning or heating equipment on or off.
35 RCNY § 80-16(f) Fine: $25 Appearance NOT REQUIRED
(g) Provide License Upon Request. A Driver must provide comply with all reasonable Passenger requests to provide his or her name, TLC Driver License number (or the Paratransit Driver's License Number as applicable) and the Medallion, For-Hire Vehicle or Street Hail Livery license number.
35 RCNY § 80-16(g) Fine: $100 if plead guilty before a hearing; $200 if found guilty following a hearing. Appearance REQUIRED
(h) Other Reasonable Passenger Requests. A Driver must comply with all other reasonable requests of a Passenger.
35 RCNY § 80-16(h) Fine: $50 Appearance REQUIRED
(i) Request to Turn Off, Mute, or Control Volume of Approved Tablet. A Passenger must be able to turn off any Passenger-facing screen (i.e. render the screen blank and muted) at any time, without obstruction, as well as control the volume of or mute any Passenger-facing device, without obstruction.
35 RCNY § 80-16(i) Fine: $250 if plead guilty before a hearing; $350 if found guilty following a hearing. Appearance REQUIRED
(Added City Record 9/22/2016, eff. 10/22/2016; amended City Record 5/17/2018, eff. 6/16/2018; amended City Record 2/2/2023, eff. 3/4/2023; amended City Record 8/22/2024, eff. 9/21/2024; amended City Record 2/4/2025, eff. 3/6/2025)
Source: City of New York, Charter, Administrative Code and Rules (American Legal Publishing XML export, codelibrary.amlegal.com)URL: https://codelibrary.amlegal.com/codes/newyorkcity/latest/NYCrules/0-0-0-98167Fetched: 10/24/2026