Duties of licensees.
NYC Admin. Code § 20-417
in effect§ 20-417 Duties of licensees.
a. Posting of license. Every person licensed under this subchapter shall conspicuously post such person’s license in the licensee’s place of business.
b. Display of selling price.
1. All merchandise sold, exposed for sale, or offered for sale at retail by a person licensed under this subchapter shall have conspicuously displayed, at the point of exposure or offering for sale, the total selling price exclusive of tax by means of a stamp, tag, or label attached to the item, or a sign at the point of display which indicates the item to which the price refers. Such information shall be plainly visible without the assistance of store personnel.
2. The required described in paragraph 1 of this subdivision does not apply to merchandise displayed in a store window.
c Receipts. A person licensed under this subchapter shall provide a receipt for every retail purchase if the amount of such purchase is $20 or more. Such person must provide a receipt upon request for any retail purchase if the amount of such purchase is between $5 and $20. Such receipt shall contain:
1. The amount of money paid for each item;
2. The total amount of money paid in the transaction, including a separate statement of tax;
3. The date of the purchase;
4. The name and address of the electronics store as listed on the license;
5. The license number of the licensee; and
6. A full description of each item purchased, including the type, color, and size; the style or model number and year; and the brand name and manufacturer's name.
d. Invoice. All work done by a service dealer shall be recorded on an invoice which shall contain the license number and such other detail as may be required by rules promulgated by the commissioner. The invoice shall fully, separately and clearly describe all service work performed, all parts supplied, the date or dates thereof, and all charges made and the computations thereof. One copy of the invoice shall be delivered to the customer and one copy shall be retained by the service dealer for a period of at least three years from the date of such delivery.
e. Replaced parts. A service dealer shall return all replaced parts to the customer, except such parts as may be exempted from this requirement by regulations of the commissioner and except such parts as the service dealer requires for return to the manufacturer or distributor under a warranty arrangement.
f. Estimates. A service dealer shall comply with regulations promulgated by the commissioner setting forth requirements for estimates or the making of such estimates and shall inform the customer as to the cost thereof prior to rendering same.
g. Remuneration of employees. A service dealer shall not make the remuneration, salary, wage, or other compensation of any employee, partner, officer or member contingent or dependent upon, or in any manner determined by the value, price, quantity or type of parts replaced, upon any apparatus serviced or repaired by any person required to be licensed by this subchapter.
h. Informational signage. A service dealer shall display in the area where electronic and home appliances are accepted for repair a sign that contains the identity of the service dealer, informs the customer of the customer's right to a written estimate of all repairs and indicates that no repair work may be done without the customer's authorization, in addition to any other information required by the commissioner. The commissioner shall promulgate such rules as the commissioner determines necessary and appropriate for the proper implementation and enforcement of this subdivision.
i. Insurance. A service dealer shall at all times carry insurance which in the opinion of the commissioner is adequate to protect the public. The commissioner shall promulgate such rules as the commissioner determines necessary and appropriate for the proper implementation and enforcement of this subdivision.
j. Records. Every person licensed to maintain or operate an electronics store, or to engage in business as a service dealer, shall maintain such records, ledgers, receipts, bills, and such other written records as the commissioner may prescribe by rule. Such records shall be made available for inspection by the commissioner upon request at either the licensee’s place of business or at the offices of the department, in accordance with applicable law and rules and with appropriate notice.
(Am. L.L. 2021/080, 7/18/2021, eff. 11/15/2021; Am. L.L. 2025/183, 12/12/2025, eff. 9/8/2026)
Editor's note: For related unconsolidated provisions, see Appendix A at L.L. 2021/080 and L.L. 2025/183.
Source: City of New York, Charter, Administrative Code and Rules (American Legal Publishing XML export, codelibrary.amlegal.com)URL: https://codelibrary.amlegal.com/codes/newyorkcity/latest/NYCadmin/0-0-0-219224Fetched: 10/24/2026