City Websites

NYC Admin. Code tit. 23, ch. 8

in effect

NYC Admin. Code § 23-801 Access to translation.

§ 23-801 Access to translation. Every website maintained by or on behalf of the city or a city agency shall include a translation feature for viewing the text of that website, wherever practicable, in languages other than English. Such translation feature shall be indicated by a means, other than or in addition to English, that is comprehensible to speakers of the seven most commonly spoken languages within the city as determined by the department of city planning, which may include a rotating language sequence. (L.L. 2016/025, 3/14/2016, eff. 6/12/2016)

NYC Admin. Code § 23-802 Accessibility.

§ 23-802 Accessibility. a. The mayor or the mayor's designee shall adopt a protocol for websites maintained by or on behalf of the city or a city agency relating to website accessibility for persons with disabilities. Such protocol shall provide for agency websites to use either of the following standards: 36 CFR § 1194.22 or the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA, developed by the Worldwide Web Consortium, or any successor standards, provided that the adopted protocol may differ from these standards in specific instances when the mayor or mayor's designee determines, after consulting with experts in website design and reasonable accommodations for people with disabilities, and the holding of a public hearing, that such differences will provide effective communication for people with disabilities, and that such differences are documented in such protocol. Such protocol shall be made available online. b. No later than July 1, 2017, and every two years thereafter, the mayor or the mayor's designee shall submit to the council a written report that documents the compliance of websites maintained by or on behalf of the city or a city agency with the protocol adopted pursuant to subdivision a of this section. c. The mayor, or the mayor’s designee, shall establish guidelines relating to accessibility of any printed document created by an agency or relating to an agency’s program or activity, including any document that an agency posts on its website or sends by email to a member of the public for the purpose of allowing a person to print such document. Such guidelines shall be made available online. Such guidelines shall include, but need not be limited to, guidance regarding formatting, visual appearance, and readability of printed documents. Where practicable, any printed document an agency creates for public dissemination shall adhere to these guidelines. d. This section does not require an agency to take any action that would result in a fundamental alteration in the nature of a service, program, or activity or in undue financial and administrative burdens. (L.L. 2016/026, 3/14/2016, eff. 9/10/2016; Am. L.L. 2025/187, 12/25/2025, eff. 6/23/2026)

NYC Admin. Code § 23-803 Online interactive map.

§ 23-803 Online interactive map. The department of environmental protection shall provide to the public, at no charge, on the city's website, an online interactive map pursuant to section 24-309.1. All information required by section 24-309.1 shall be available on the city's website on or before June 1, 2019 and updated, at minimum, in June of each year. The mayor shall ensure that agencies provide such department with assistance and information as it requires to compile and update the interactive map. (L.L. 2019/065, 4/14/2019, eff. 4/14/2019)

NYC Admin. Code § 23-804 Open space coordination platform.

§ 23-804 Open space coordination platform. a. Definitions. For purposes of this section, the following terms have the following meanings: Art and cultural institutions. The term "art and cultural institutions" means not-for-profit art and cultural groups, organizations, venues or institutions within the city of New York. Office. The term "office" means the mayor's office of citywide event coordination and management established pursuant to executive order number 105, dated September 17, 2007, or another office or agency designated by the mayor. Open space. The term "open space" means a roadway space, park space, or another public outdoor location, including but not limited to a pedestrian plaza or public parking lot, that is made available by the office for use by art and cultural institutions for outdoor performances or as a rehearsal space. b. Website for coordinating the use of open space for art and cultural programming. The office shall, in consultation with any other relevant agency or office, including but not limited to the department of cultural affairs, the department of parks and recreation, and the department of information technology and telecommunications, create a website that: 1. Provides information about open space; 2. Facilitates the use of open space by art and cultural institutions; 3. Allows users to search for open space, by location and on a map; and 4. Allows users to search for information about outdoor programs offered by art and cultural institutions that are coordinated by the office. Such website may also provide information about other events hosted by art and cultural institutions and outdoor events held on private property, to the extent such information is provided to the office for inclusion on such website. (L.L. 2021/007, 1/10/2021, eff. 4/10/2021)

NYC Admin. Code § 23-805 Website encryption.

§ 23-805 Website encryption. Every website maintained by or on behalf of the city or a city agency shall encrypt all exchanges and transfers between a web server, maintained by or on behalf of the city or a city agency, and a web browser: (i) of hypertext; or (ii) of electronic information, and require web browsers to request such encrypted exchange or transfer at all times for such websites, provided that such encryption shall not be required if such exchanges or transfers are conducted in a manner that provides at least an equivalent level of confidentiality, data integrity and authentication. (L.L. 2020/079, 8/28/2020, eff. 2/28/2020)

NYC Admin. Code § 23-806 Online payment grace period.

§ 23-806 Online payment grace period. a. For the purposes of this section, the following terms have the following meanings: Electronic system. The term "electronic system" means any website, network, online infrastructure or internally or externally accessible electronic systems constructed or maintained by or on behalf of the city. Electronic system failure. The term "electronic system failure" means a malfunction, or unauthorized denial of service, in an electronic system that makes it impossible for one or more persons to make payments to a city agency. b. In the event that an electronic system failure disables, for 24 hours or more, an electronic system used by persons to make payments to an agency, such affected agency shall establish a 48-hour grace period after such system is restored, during which no late payment fees or interest will be incurred for any payment due in the time period during which such electronic system failure disabled such system, provided that if only certain persons owing payments to such affected agency are unable to make such payments due to an electronic system failure, such affected agency shall allow such persons to file claims to forgive late payment fees and interest accrued during such electronic system failure. Nothing in this section shall be construed to require such affected agency to establish a grace period in addition to any grace period separately required by law or rule unless an electronic system failure extends to or beyond the end of such separately required grace period. c. When an agency is required to establish a 48-hour grace period pursuant to this section, the agency head shall have the discretion to extend such grace period to a period not exceeding seven days; provided that for mayoral agencies such discretion shall be exercised by the mayor; and further provided that for boards and commissions such discretion shall be exercised by the chair of such board or commission. (L.L. 2021/106, 10/10/2021, eff. 2/7/2022)

NYC Admin. Code § 23-807 List of wheelchair repair providers.

§ 23-807 List of wheelchair repair providers. a. Definitions. For purposes of this section, the following terms have the following meanings: Office. The term “office” means the office established under executive order number 73 for the year 2021 or any successor office or agency that carries out the same or substantially similar functions. Wheelchair repair provider. The term “wheelchair repair provider” means a person that repairs a wheelchair in return for payment or free of charge. b. The office shall post on its website a list of wheelchair repair providers that operate in the city. The office may compile such list based on information from other agencies about persons in the city that provide services or sell or lease products for persons with disabilities. The office shall update such list no less than once each year. Where practicable, such list shall include the following information for each wheelchair repair provider: 1. Name; 2. Address; 3. Email address; 4. Phone number; 5. Website domain name; 6. Hours of operation; 7. Insurance providers accepted, if any; and 8. Forms of payment accepted. c. The department of health and mental hygiene shall post on its website a link to the list the office creates pursuant to subdivision b. d. The 311 customer service center shall provide, in response to a request from the public for information regarding how to locate wheelchair repair providers, a link to the list the office posts pursuant to subdivision b. (L.L. 2025/194, 12/25/2025, eff. 6/23/2026)

Source: City of New York, Charter, Administrative Code and Rules (American Legal Publishing XML export, codelibrary.amlegal.com)URL: https://codelibrary.amlegal.com/codes/newyorkcity/latest/NYCadmin/0-0-0-42808Fetched: 10/24/2026