Disclosure Required for Repairs Made in the Customer's Home.
6 RCNY § 2-255
in effect§ 2-255 Disclosure Required for Repairs Made in the Customer's Home.
(a) Estimate and authorization required. Every service dealer who makes a repair in the customer’s home must not commence work without:
(1) informing the customer of their right to request a Written Estimate and, if there is a charge for a Written Estimate, the amount of such charge; and
(2) furnishing the customer or their agent with an estimate, which must be in writing if the customer so requests and which conforms in substance to the requirements of a Written Estimate, except that such estimate need not comply with the requirements of 6 RCNY § 2-254(a)(3); and
(3) obtaining the customer’s or their agent’s signed authorization to proceed with repairs, except that such authorization may be orally communicated under the circumstances and in the manner specified in 6 RCNY § 2-254(e) and (f).
(b) Final bill required. Every service dealer who makes a repair in the customer’s home shall not collect a fee for repair unless the service dealer has first delivered a Final Bill, as defined in 6 RCNY § 2-257, to the customer or their agent. If neither the customer nor their agent is present, the Final Bill must be left at the customer’s premises. The estimate, authorization and Final Bill may be contained in the same document, so long as the information required by 6 RCNY § 2-255(a) and (b) is included therein.
(c) Charges in excess of estimate. The total charges (excluding tax) for repairs must not exceed the original estimate by more than 20 percent, without the service dealer first receiving the customer’s written or oral consent to proceed with repairs, as provided by 6 RCNY § 2-254(f). When the customer does not authorize the increased cost estimate, the service dealer must reassemble the item, in which case the service dealer shall receive payment for only those repairs and costs which were authorized and completed, and only to the extent of the price provided in the estimate.
(d) Disclosure of service call charge. A service dealer who charges for a service call separately from the costs of repair must fully disclose these policies prior to making a service call. If the charge for a service call is not a fixed, but a variable amount, a service dealer must also disclose the applicable method of computation. Failure to make such disclosures shall be deemed to be an untrue and misleading practice.
(Amended City Record 8/6/2026, eff. 9/8/2026)
Source: City of New York, Charter, Administrative Code and Rules (American Legal Publishing XML export, codelibrary.amlegal.com)URL: https://codelibrary.amlegal.com/codes/newyorkcity/latest/NYCrules/0-0-0-156417Fetched: 10/24/2026