§ 2-03 — Initial Processing of Complaints
New York City Administrative Code (current through L.L. 2026/147, enacted September 12, 2026, and amendments effective through October 10, 2026) · 69 RCNY § 2-03
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§ 2-03 Initial Processing of Complaints.
a. When a complaint is received, the ombudsperson will notify the complainant via email or first-class mail that their complaint has been received. b. Upon receipt of a complaint, the ombudsperson will determine whether the Complaint Subject is operating as an SADC in New York City. If so, the complaint will be accepted. If not, the complaint will be dismissed. c. The ombudsperson will determine whether the Complaint Subject has registered with the Department, as required by subdivision b of § 21-204 of the Administrative Code. If not, the ombudsperson will notify the Complaint Subject via email or first-class mail and notify the official responsible for enforcing such requirement of the SADC's failure to register. Upon notification, the official may issue a notice of violation, returnable to the Office of Administrative Trials and Hearings, with a civil penalty pursuant to the schedule set forth in 69 RCNY § 2-31. (Added City Record 1/9/2020, eff. 2/8/2020)