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§ 2-194 — Call-Back Number Answered by Natural Person

New York City Administrative Code (current through L.L. 2026/147, enacted September 12, 2026, and amendments effective through October 10, 2026) · 6 RCNY § 2-194

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§ 2-194 Call-Back Number Answered by Natural Person.

(a) The call-back number to be answered by a natural person, which a debt collection agency is required to provide consumers pursuant to § 20-493.1(a)(i) of the Administrative Code, shall be a number for a telephone for which a call to that number shall be either (1) answered by a natural person qualified to address consumer inquiries concerning communications the debt collection agency has with consumers or (2) routed to such a natural person within 60 seconds after the call is linked to the debt collection agency's telephone line for such number and that shall be answered by such natural person within 60 seconds after the call is routed. (b) The required call-back number shall be answered by a natural person as specified in subdivision (a) of this section during all times when a debt collection agency conducts business with consumers.