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Document retention.

NYC Admin. Code § 20-778
in effect
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§ 20-778 Document retention. Every provider shall retain copies of all documents prepared or obtained in connection with a customer's request for assistance for a period of three years after a written contract is executed by the provider and the customer, whether or not such contract is subsequently cancelled. (Am. L.L. 2017/063, 4/25/2017, eff. 8/23/2017) Editor's note: For related unconsolidated provisions, see Appendix A at L.L. 2004/031.
Source: City of New York, Charter, Administrative Code and Rules (American Legal Publishing XML export, codelibrary.amlegal.com)URL: https://codelibrary.amlegal.com/codes/newyorkcity/latest/NYCadmin/0-0-0-210520Fetched: 10/24/2026

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20-778 | Corpus