High-Volume For-Hire Services

RCNY tit. 35, ch. 59, subch. 59D

in effect

35 RCNY § 59D-01 Scope of this Subchapter.

§ 59D-01 Scope of this Subchapter. (a) To establish the procedures, rules and regulations for obtaining and maintaining a High-Volume For-Hire Service License. (b) To provide penalties for violation of the rules and requirements for maintaining a High-Volume For-Hire Service License. (Added City Record 12/11/2018, eff. 1/10/2019)

35 RCNY § 59D-02 Penalties.

§ 59D-02 Penalties. (a) Unlicensed Activity. (1) Unlicensed Activity is the act of providing or advertising the provision of any Commission-regulated for hire transportation service by: (i) Any Licensee whose License is suspended, revoked, or expired and not yet renewed (except as provided in this Subchapter), or (ii) Any person who does not hold a License or Authorization from the Commission; (2) Unlicensed Activity specifically includes the activities listed in § 19-506, § 19-528, and § 19-548 of the Administrative Code. (b) Specific Penalties. If there are specific penalties for violating a Rule, they are shown at the end of the Rule. The penalty section also states whether the violator must attend the Hearing. (c) Payment of Fines. (1) Fines are due within 30 days of the day the Respondent is found guilty of the violation, unless: (i) the Respondent files an appeal of the decision issued by the OATH Hearings Division within the time required by 48 RCNY Chapter 5, in which case the payment of the fines will be deferred until 30 days after the date of the appeal decision. (2) If the fine is not paid by the close of business on the date due, the Commission will notify the Respondent in writing that the Respondent's License will be suspended in 10 business days of the date of the notification until the fine is paid, unless the Respondent demonstrates to the Commission, in person or in writing, that the fine has been paid. (Added City Record 12/11/2018, eff. 1/10/2019)

35 RCNY § 59D-03 Definitions Specific to this Subchapter.

§ 59D-03 Definitions Specific to this Subchapter. (a) Applicant in this Subchapter means an Applicant for an original or renewal High-Volume For-Hire Service License. (b) Driver in this Subchapter means a For-Hire Driver. (c) For-Hire Driver in this Subchapter means a Driver of a For-Hire Vehicle. (d) High-Volume For-Hire Service is a central dispatch facility, as such term is defined in New York Executive Law §160-cc, that (1) is a Commission-licensed business, (2) facilitates or otherwise connects passengers to for-hire vehicles by prearrangement, including through one or more licensed For-Hire Vehicle Bases, using a passenger-facing booking tool, and (3) dispatches or facilitates the dispatching of ten-thousand (10,000) or more trips in the City per day. Any and all bases using a common brand, trade, business or operating name will be considered together for purposes of identifying a High-Volume For-Hire Service. (e) Initial High-Volume For-Hire Service Issuance Period is the three month period beginning on a date posted on the Commission's website during which a Base, or collection of Bases operating under the same brand, trade, business, or operating name, that connects Passengers to For-Hire Vehicles by prearrangement and dispatches or facilitates the dispatching of ten thousand or more trips per day in the City using a passenger-facing booking tool must apply for a High-Volume For-Hire Service License under this Subchapter or be listed as a Base through which a High-Volume For-Hire Service dispatches trips on an application for a High-Volume For-Hire Service License. (f) License in this Subchapter means a High-Volume For-Hire Service License. (g) Owner in this Subchapter refers to a High-Volume For-Hire Service Owner. An Owner can be a Business Entity or a person. (h) Passenger-Facing Booking Tool is an application on a smartphone or other electronic device that allows communication between a Passenger and a For-Hire Base or High-Volume For-Hire Service. Such communication includes but is not limited to allowing a Passenger to request, book, or pay for a trip. (i) Respondent means an individual or Business Entity who has been noticed and charged with a violation of one or more of these Rules or the Administrative Code, or with being unfit to hold a License. (j) Utilization Rate refers to the percentage of time or distance, in aggregate, that all Drivers who have made themselves available to accept dispatches from High-Volume For-Hire Services spend transporting passengers on trips dispatched by High-Volume For-Hire Services. The Utilization Rate is calculated by dividing the total amount of time or distance those Drivers spend transporting passengers on trips dispatched by High-Volume For-Hire Services by the total amount of time or distance Drivers are available to accept dispatches from High-Volume For-Hire Services, have been dispatched by a High-Volume For-Hire Service to pick up a passenger but do not have a passenger in the vehicle, and are transporting passengers on trips dispatched by a High-Volume For-Hire Service. (k) Vehicle in this Subchapter refers to a For-Hire Vehicle. (Added City Record 12/11/2018, eff. 1/10/2019; amended City Record 6/30/2021, eff. 7/30/2021; amended City Record 3/13/2023, eff. 3/13/2023; amended City Record 7/2/2025, eff. 8/1/2025)

35 RCNY § 59D-04 Licensing – General Requirements.

§ 59D-04 Licensing – General Requirements. (a) [Reserved.] Identification. (b) [Reserved.] Age. (c) Fingerprinting to Verify Good Moral Character. (1) Initial Applicants. An individual or all Limited Business Entity Persons of a Business Entity applying for a High-Volume For-Hire Service License must be fingerprinted for the purpose of obtaining criminal history records. (2) Review of Criminal History. The criminal history must be reviewed in a manner consistent with Article 23-A of the New York State Correction Law. (3) Additions or Changes to Applicant. Before or within five days after any change or addition to the Limited Business Entity Persons of a Licensee which is a Business Entity Licensee: (i) The Licensee must file an application with the Commission for approval of the change or addition on forms that are prescribed by the Commission. (ii) The new Limited Business Entity Person(s) must be fingerprinted as required by this subdivision. (4) The Applicant or Licensee must pay any processing fee required. (d) [Reserved.] Designate Drivers as Agents to Receive Service. (e) Payment of Fines and Fees. (1) An Applicant, including an applicant for a renewal License, must pay, and provide proof of payment of, any outstanding fines or fees owed by the Applicant to (i) the Commission, (ii) NYC Department of Finance's Parking Violations Bureau, (iii) NYC Department of Finance's Red Light Camera Unit, (iv) NYS DMV's Traffic Violations Bureau and (v) any of their successor agencies. (2) This requirement includes payment of fines and fees owed as of the date of the application by (i) any Business Entity Persons of the Applicant (ii) any Business Entity of which the Applicant is a Business Entity Person, and (iii) any Business Entity other than the Applicant of which a Business Entity Person of the Applicant is also a Business Entity Person. (3) An Applicant, including an Applicant for a renewal License, must pay any fines related to its failure to surrender a previously revoked License (of any type), unless the Applicant can demonstrate in person or in writing that the License has been surrendered. (f) Business Entities. An Applicant which is a Business Entity must provide the following documents: (1) Partnerships. If the Applicant is a partnership, it must file with its application a certified copy of the partnership certificate from the clerk of the county where the partnership's principal place of business is located. (2) Corporations. If the Applicant is a corporation, it must file with its application: (i) A certified copy of its certificate of incorporation (ii) A list of officers and shareholders (iii) A certified copy of the minutes of the meeting at which the current officers were elected. (3) Limited Liability Companies (LLCs). If the Applicant is a limited liability company, it must file with its application: (i) A copy of its articles of organization (ii) A copy of its operating agreement (iii) A list of the members, with the percentages of the Applicant owned by each. (g) Address. An Applicant must give the Commission the Applicant's current Mailing Address and Email Address. (h) Fit to Hold License. An Applicant (including the individual, Business Entity or any Limited Business Entity Persons) must demonstrate that it is Fit to Hold a License. (Added City Record 12/11/2018, eff. 1/10/2019)

35 RCNY § 59D-05 Licensing – Special Requirements.

§ 59D-05 Licensing – Special Requirements. (a) List of Bases. An Applicant for a High-Volume For-Hire Service License that is not a renewal Applicant must submit a list of the Bases through which it dispatched trips during the two years preceding the date the application is submitted. (b) Business Plan. An Applicant for a High-Volume For-Hire Service License must submit a business plan for approval by the Commission with each application for a new or renewal License or for a change of ownership of the High-Volume For-Hire Service License. The business plan must include: (1) Trip Volumes. (i) For Renewal Applicants and Applicants during the Initial High-Volume For-Hire Service Issuance Period: the number of trips the Applicant dispatched, including through a Base, during the previous calendar year (ii) For all Applicants: an estimate of the number of trips per day the Applicant expects to dispatch upon receipt or renewal of a License and for the two calendar years immediately following the issuance or renewal of the License. (2) Vehicle Count. The number of For-Hire Vehicles, including number of wheelchair-accessible For-Hire Vehicles, the Applicant expects to operate in accordance with the business plan submitted pursuant to this subdivision. (3) Service Area. The geographic area(s) in the City the Applicant intends to serve. (4) Accessibility Requirements. (i) For new License Applicants and Applicants during the Initial High-Volume For-Hire Service Issuance Period: a statement for approval by the Commission outlining how the Applicant will comply with the accessibility requirements contained in 35 RCNY § 59B-17(c). (ii) For Renewal Applicants: a demonstration that the Applicant is in compliance with the accessibility requirements contained in 35 RCNY § 59B-17(c). (c) Impact Analysis. An Applicant for a High-Volume For-Hire Service License must submit an analysis, in a format prescribed by the Commission, assessing the impact of the Applicant's proposed operation on the environment. Such statement must include an assessment of the High-Volume For-Hire Service's impact on traffic congestion, local transportation including public transit, private motor vehicles and other modes of transit, and noise. (1) To the extent the Applicant's proposed operation has negative impacts on the environment that cannot be corrected within 90 days of the day the application is filed, the Applicant must propose a corrective action plan for approval by the Commission, outlining the manner and the time in which the Applicant will mitigate such negative impacts. (d) Driver Payments and Earnings. An Applicant for a High-Volume For-Hire Service must submit a description of all deductions, including any commissions, lease fees and other charges, which such Applicant, or the Bases through which the Applicant dispatches trips, proposes to charge either the For-Hire Vehicle Owner or the Driver, or both, as applicable, together with an estimate of the average gross hourly earnings of a Driver, based upon actual or anticipated trips and fares. The Applicant must certify that it will not impose any charge or deduction on a For-Hire Vehicle Owner or Driver that has not been submitted to the Commission. (1) The Applicant must also certify that, absent a reasonable belief that a Driver's account is associated with fraudulent activity, if a payment transaction for a completed trip dispatched by the High-Volume For-Hire Service Licensee fails, the Driver will receive the entire amount owed for such completed trip. 35 RCNY § 59D-05(d)(1) Fine: $250 Appearance NOT REQUIRED (2) A High-Volume For-Hire Service must not charge, request or accept any fee for revenue generated from an Interior Advertising System to or from a Driver. 35 RCNY § 59D-05(d)(2) Fine: First violation: $500; Second and subsequent violations: $1,000 and/or suspension for up to 30 days. In addition to the penalty payable to the Commission, the Hearing Officer must order the lessor to pay restitution to the Driver, equal to the amount charged to the Driver in violation of this rule. Appearance NOT REQUIRED (e) High-Volume For-Hire Services must continue to meet all requirements of 35 RCNY Subchapter 59B unless otherwise specified. (f) High-Volume For-Hire Services must comply with the requirements set forth in subdivision (c) of 35 RCNY § 59D-13. (Added City Record 12/11/2018, eff. 1/10/2019; amended City Record 8/19/2019, eff. 9/18/2019; amended City Record 6/30/2021, eff. 7/30/2021; amended City Record 10/30/2023, eff. 11/29/2023; amended City Record 2/4/2025, eff. 3/6/2025)

35 RCNY § 59D-06 Licensing – Term of License.

§ 59D-06 Licensing – Term of License. (a) New High-Volume For-Hire Service License Term. The term of a new High-Volume For-Hire Service License will expire two years after the last day of the month in which the new License is issued. (b) Initial High-Volume For-Hire Service Issuance Period. Any Base, or collection of Bases operating under the same brand, trade, business, or operating name, that connects Passengers to For-Hire Vehicles by prearrangement and dispatched or facilitated the dispatching of an average of ten thousand or more trips per day in the City using a passenger-facing booking tool during the six months prior to the Initial High-Volume For-Hire Service Issuance Period must apply for a High-Volume For-Hire Service License during the High-Volume For-Hire Service Issuance Period. (c) High-Volume For-Hire Service License Renewal Term. A License issued to a renewing Applicant will expire two years after the date on which the previous License expired. (d) When to File for Renewal. (1) A renewing Applicant must file a completed application at least 60 days before the expiration date of the License. (2) Application Submission Date. (i) Applications filed online: The date of submission is the date an application is filed online. (ii) Applications filed by mail: The date of submission is the postmark date. (iii) Applications filed in person: The date of submission is the date an application is filed in person. (3) The Commission will not accept a renewal application after the expiration date of the License. If the application is not filed before the expiration date, the License cannot be renewed. (e) Extensions. (1) If a timely application for renewal of a License has been made as required in subdivision (d) of this section, the Chairperson will extend the License until review of the renewal application is completed. (2) The License of the renewal Applicant remains effective during this extended period even if the application is ultimately denied. (3) If the Commission approves the renewal application of a Licensee whose License has been extended pursuant to this subdivision, the expiration date of the renewal License will be based on the original expiration date of the License and not the extended date. (f) Suspended Licenses. (1) If a License is suspended, the Licensee must apply for renewal as required in subdivision (d) of this section if the Licensee wants to maintain the License. Failure to complete the renewal requirements means that the License cannot be maintained. (2) A License that is suspended is not Valid and cannot be used until the suspension ends. This is true even if the Applicant has filed an application for a renewal. (Added City Record 12/11/2018, eff. 1/10/2019; amended City Record 6/30/2021, eff. 7/30/2021)

35 RCNY § 59D-07 Licensing – Fees.

§ 59D-07 Licensing – Fees. (a) High-Volume For-Hire Service License Fee. The fee for the operation of a High-Volume For-Hire Service is $190,000 annually. (b) When Fee is Paid. The fee for an original or renewal License must be paid at the time the application is filed. (c) No Refund if Application Denied. The Commission will not refund a fee if it denies the application. (d) Name Change Fee. The fee to change the name of a High-Volume For-Hire Service is $500. (e) Relocation Fee. The fee to change the location of a High-Volume For-Hire Service is $500. (Added City Record 12/11/2018, eff. 1/10/2019)

35 RCNY § 59D-08 Licensing – Causes for Denial or Revocation.

§ 59D-08 Licensing – Causes for Denial or Revocation. (a) Material Misrepresentation. (1) The Commission can deny an application for a High-Volume For-Hire Service License or its renewal and revoke or suspend any License issued if it finds that an Applicant has made a material misstatement or misrepresentation on an application for a License or its renewal. (b) Failure to Complete Application Requirements. (1) The Chairperson may deny an application for a new High-Volume For-Hire Service License if the Applicant has not completed all the requirements of an application within 90 days of the date the application is filed. (2) The Chairperson may deny an application for a renewal High-Volume For-Hire Service License if the Applicant has not completed all the requirements of an application by the expiration date of the prior License. (c) Additional Consideration of an Application. If a review of the application leads the Chairperson to believe that the Applicant may not be Fit to Hold a License to operate a High-Volume For-Hire Service, the Chairperson may seek additional information from the Applicant. This request for additional information may be an in-person interview, telephone call, letter, e-mail, or other method of communication. This additional consideration may result in the denial of the application. Failure to provide any requested information within the time frame requested, or failure to appear at a scheduled interview will result in a denial of the application. (Added City Record 12/11/2018, eff. 1/10/2019)

35 RCNY § 59D-09 Compliance with Law – No Unlicensed Activity.

§ 59D-09 Compliance with Law – No Unlicensed Activity. (a) High-Volume For-Hire Service License Required. No person or entity is permitted to operate a business as a High-Volume For-Hire Service without a Valid High-Volume For-Hire Service License from the Commission. 35 RCNY § 59D-09(a) Fine: $10,000 per day Appearance REQUIRED (b) Advertising of Unlicensed For-Hire Service. A High-Volume For-Hire Service must not hold itself out to the public as a for-hire service without a current License issued by the Commission for that activity. 35 RCNY § 59D-09(b) Fine: $10,000 per day Appearance REQUIRED (Added City Record 12/11/2018, eff. 1/10/2019; amended City Record 6/30/2021, eff. 7/30/2021)

35 RCNY § 59D-10 Compliance with Law – Personal Conduct.

§ 59D-10 Compliance with Law – Personal Conduct. (a) Bribery. (1) Bribery. An Applicant or Licensee must not offer or give any gift, gratuity or thing of value to any employee, representative or member of the Commission, or any other public servant. 35 RCNY § 59D-10(a)(1) Fine: Revocation and $10,000 Appearance REQUIRED (2) Demand for Gratuity. A Licensee must immediately report to the Commission any request or demand for a gift, gratuity, or thing of value by any employee, representative, or member of the Commission or any other public servant. 35 RCNY § 59D-10(a)(2) Fine: $1,000 and/or suspension up to 60 days or revocation Appearance REQUIRED (3) Prohibited Offer of Gift to Airport or Transportation Terminal Staff. A Licensee must not offer or give any gift, gratuity, or thing of value to a person or persons employed at any airport or other transportation terminal to provide ground transportation information services, dispatching service, security services, traffic and parking control, or baggage handling. 35 RCNY § 59D-10(a)(3) Fine: $1,000 and/or suspension up to 60 days or revocation Appearance REQUIRED (b) Fraud, Theft. While performing the duties and responsibilities of a Licensee, a Licensee must not commit or attempt to commit, alone or in concert with another, any act of fraud, misrepresentation or theft. 35 RCNY § 59D-10(b) Fine: $350 - $1,000 and/or suspension up to 60 days or revocation Appearance REQUIRED (c) Deliberate Acts of Omission. While performing the duties and responsibilities of a Licensee, a Licensee must not deliberately fail to perform, alone or with another, any act where this failure is against the best interests of the public, although not specifically mentioned in these Rules. 35 RCNY § 59D-10(c) Fine: $150 - $350 and/or suspension up to 30 days or revocation Appearance REQUIRED (d) Deliberate Acts of Commission. While performing the duties and responsibilities of a Licensee, a Licensee must not deliberately perform or attempt to perform, alone or with another, any act that is against the best interests of the public although not specifically mentioned in these Rules. 35 RCNY § 59D-10(d) Fine: $150 - $350 and/or suspension up to 30 days or revocation Appearance REQUIRED (e) Threats, Harassment, Abuse. While performing the duties and responsibilities of a Licensee, a Licensee must not threaten, harass, or abuse any person. 35 RCNY § 59D-10(e) Fine: $350 - $1,000 and suspension up to 30 days Appearance REQUIRED (f) Use or Threat of Physical Force. While performing the duties and responsibilities of a Licensee or any act in connection with those duties, a Licensee must not use or attempt to use any physical force against a person. 35 RCNY § 59D-10(f) Fine: $500 - $1,500 and/or suspension up to 60 days or revocation Appearance REQUIRED (g) Notice of Criminal Conviction. (1) A Licensee must notify the Commission within 15 calendar days after any felony conviction of the Licensee or of any of Licensee's officers or members. (2) The notice must be in writing and must be accompanied by a certified copy of the certificate of disposition issued by the clerk of the court explaining what happened as a result of the conviction. 35 RCNY § 59D-10(g) Fine: $50 Appearance NOT REQUIRED (h) Failure to Cooperate with Law Enforcement. A Licensee must cooperate with all law enforcement officers and all authorized representatives of the Commission. Cooperation includes, but is not limited to, responding to a request for the Licensee's name, License number, and any documents Licensee is required to have in his or her possession. 35 RCNY § 59D-10(h) Fine: $15 - $150 Appearance REQUIRED (i) Failure to Cooperate with the Commission. (1) A Licensee must truthfully answer all questions and comply with all communications, directives, and summonses from the Commission or its representatives. (2) Within five business days following a request from the Commission, a Licensee must produce any Licenses or other documents the Licensee is required to have. (3) Licensee must aid the Commission in obtaining information it seeks regarding Drivers or Vehicles affiliated with the Licensee. 35 RCNY § 59D-10(i)(1)-(3) Fine: $200 and suspension until compliance Appearance REQUIRED (4) Within 48 hours, a Licensee must respond to any contact from the Commission, seven days a week. 35 RCNY § 59D-10(i)(4) Fine: $500 Appearance NOT REQUIRED (j) Courtesy. A Licensee must be courteous to Passengers. 35 RCNY § 59D-10(j) Fine: $150 Appearance NOT REQUIRED (k) Facilitation of Sex Trafficking with a Vehicle. A Licensee must not Facilitate Sex Trafficking with a Vehicle. 35 RCNY § 59D-10(k) Fine: $10,000 and revocation. Appearance NOT REQUIRED (l) Retaliation. (1) A High-Volume For-Hire Service must not retaliate against any Driver for making a good faith complaint against any High-Volume For-Hire Service. (2) Retaliation will be broadly construed, and will include imposing any adverse condition or consequence on the Driver or withholding or withdrawing any beneficial condition or consequence from the Driver. 35 RCNY § 59D-10(l) Fine: $1,000 plus restitution to the driver for losses for the first violation and a fine of $10,000 plus restitution to the driver for any subsequent violation committed within five years of the first violation. Appearance NOT REQUIRED (Added City Record 12/11/2018, eff. 1/10/2019; amended City Record 6/30/2021, eff. 7/30/2021; amended City Record 5/10/2023, eff. 6/9/2023)

35 RCNY § 59D-11 Compliance with Law – Miscellaneous.

§ 59D-11 Compliance with Law – Miscellaneous. (a) Alcohol and Drug Laws. A High-Volume For-Hire Service Owner must not knowingly allow a Base through which it dispatches trips to dispatch a For-Hire Vehicle to be operated by a Driver who is under the influence of any drugs or alcohol or whose driving ability is in any way impaired. 35 RCNY § 59D-11(a) Fine: $10,000 and revocation Appearance REQUIRED (b) Disability Laws. (1) A High-Volume For-Hire Service must not instruct, authorize, or permit an affiliated Driver to discriminate unlawfully against People with Disabilities. (2) Discrimination includes: (i) Refusing to serve People with Disabilities, (ii) Refusing to load and unload the mobility aids of People with Disabilities, (iii) Charge any more than the set rate for the transportation of People with Disabilities, or their Service Animals, wheelchairs, or other mobility aids. 35 RCNY § 59D-11(b) Fine: $350 - $1,000 and/or suspension up to 30 days or revocation Appearance REQUIRED (Added City Record 12/11/2018, eff. 1/10/2019)

35 RCNY § 59D-12 Operations – Business Premises.

§ 59D-12 Operations – Business Premises. (a) Maintenance of Physical Location. A High-Volume For-Hire Service Owner must maintain a principal place of business in a commercially zoned area. 35 RCNY § 59D-12(a) Fine: Suspension until requirement is met. Appearance REQUIRED (b) Application to Move Location. A High-Volume For-Hire Service that moves to a new location must apply to the Commission for approval of the new location prior to moving to the new location. 35 RCNY § 59D-12(b) Fine: Suspension of License. Appearance REQUIRED (Added City Record 12/11/2018, eff. 1/10/2019)

35 RCNY § 59D-13 Operations – Service Requirements (Customers).

§ 59D-13 Operations – Service Requirements (Customers). (a) Customer Complaints. A High-Volume For-Hire Service will be responsible for handling customer complaints and must provide any information requested by the Chairperson regarding such complaints. 35 RCNY § 59D-13(a) Fine: $150 Appearance NOT REQUIRED (b) Provide Accessible Transportation. A High-Volume For-Hire Service's passenger-facing booking tool must allow prospective Passengers to request a wheelchair accessible vehicle. 35 RCNY § 59D-13(b) Fine: $150 and suspension until compliance Appearance REQUIRED (c) Vehicle requirements. Each High-Volume For-Hire Service must dispatch to vehicles in accordance with the following: (1) In each of the following years, each High-Volume For-Hire Service must dispatch at least the following percentage of trips to either a Zero-Emission Vehicle or an Accessible Vehicle: (i) 2024: five percent (5%). (ii) 2025: fifteen percent (15%). (iii) 2026: twenty-five percent (25%). (iv) 2027: forty percent (40%). (v) 2028: sixty percent (60%). (vi) 2029: eighty percent (80%). (vii) 2030: one-hundred percent (100%). 35 RCNY § 59D-13(c)(1) Fine: $50 for each 1,000 trips below the percentage requirement in that calendar year. If a High-Volume For-Hire Service does not fulfill the requirement in a calendar year, the High-Volume For-Hire Service must file a corrective action plan for approval by the Commission. The corrective action plan must outline the steps the High-Volume For-Hire Service will take to meet its percentage requirements for the following calendar years. Appearance REQUIRED (2) The above percentages will be calculated by adding the number of trips dispatched to, and completed by, a Zero-Emission Vehicle or Accessible Vehicle during the calendar year by the High-Volume For-Hire Service, and dividing the sum by the total number of trips dispatched by the High-Volume For-Hire Service in that calendar year. (3) Nothing in this subdivision shall be construed to alter the requirements of subdivision (c) of 35 RCNY § 59B-17 or subdivision (f) of such section. (Added City Record 12/11/2018, eff. 1/10/2019; amended City Record 6/30/2021, eff. 7/30/2021; amended City Record 10/30/2023, eff. 11/29/2023)

35 RCNY § 59D-14 Operations – Trip Record Information.

§ 59D-14 Operations – Trip Record Information. (a) Required Information. A High-Volume For-Hire Service must collect and transmit on a bi-weekly basis to the Commission, in a format, layout and procedure prescribed by the Commission, the following records: (1) With respect to all trips the High-Volume For-Hire Service dispatches: (i) The date, the time, and the location of the Passenger pickup and drop-off (ii) The Driver's TLC Driver License number (iii) The dispatched Vehicle's License number (iv) The TLC License number of the For-Hire Base that dispatched the Vehicle (v) The TLC License number of the For-Hire Base affiliated to the dispatched Vehicle (vi) The total number of passengers picked up and dropped off (vii) The total trip mileage (viii) The date and time the Passenger requested the trip (ix) The itemized fare for the trip including the amount of the fare, any toll, surcharge, commission rate, other deduction and any gratuity and a breakdown of the amount such passenger paid for the trip (x) The payment the Driver received for the trip or the Driver's hourly paid rate (xi) If the trip enters the Congestion Zone but the pick-up did not occur in the Congestion Zone, the date, time, and location (latitude, longitude, and human-readable street address) of the point at which the vehicle entered the Congestion Zone and, if applicable, the date, time, and location (latitude, longitude, and human-readable street address) of the point at which the vehicle exited the Congestion Zone (xii) An indicator as to whether the trip was administered as part of the MTA's Access-A-Ride program, and (xiii) the time at which the dispatched Vehicle reached the pickup location. (2) For each time a Vehicle makes itself available to be dispatched by the High-Volume For-Hire Service: (i) The Vehicle License number (ii) The TLC Driver License number of the Driver operating the Vehicle (iii) The date and time at which the Vehicle became available to accept dispatches from the High-Volume For-Hire Service (iv) The geographic position of the Vehicle during the entire time the Vehicle is available to accept dispatches from the High-Volume For-Hire Service at intervals no less frequent than every sixty (60) seconds, with a designation of the Vehicle status at each geographic position and the distance traveled since the previous geographic position (v) The date and time at which the Vehicle became unavailable to accept dispatches from the High-Volume For-Hire Service, or was prevented from becoming available, with a designation of the reason for the Vehicle unavailability including failure to meet licensure requirements, violation of TLC rules, violation of company rules or policies, and supply management (vi) If the Vehicle enters the Congestion Zone while available to accept dispatches from the High-Volume For-Hire Service, the date, time, and location (latitude, longitude, and human-readable street address) of the point at which the Vehicle entered the Congestion Zone and, if applicable, the date, time, and location (latitude, longitude, and human-readable street address) of the point at which the Vehicle exited the Congestion Zone. (3) The amount of time spent transporting passengers each day by each Vehicle that has made itself available to be dispatched by the High-Volume For-Hire Service, and the amount of time spent by such Vehicles between trips but not on the way to the passenger, (4) The amount of time each Available Vehicle spends each day in the Congestion Zone, and (5) The amount of time each Available Vehicle spends each day Cruising in the Congestion Zone. 35 RCNY § 59D-14(a)(1)-(5) Fine: $500 for each day past the date the records are due if plead guilty before a hearing and suspension until compliance; $1,000 for each day past the date the records are due if found guilty following a hearing and suspension until compliance. Fine amount not to exceed $10,000 per bi-weekly submission of records. Appearance NOT REQUIRED (6) Timely Submission of Trip Records. (i) A High Volume For-Hire Service must submit trip records on a bi-weekly basis. The following penalties accrue with respect to each submission of trip records that were not submitted on time: 35 RCNY § 59D-14(a)(6) Fine: $500 for each day past the date the records are due if plead guilty before a hearing and suspension until compliance; $1,000 for each day past the date the records are due if found guilty following a hearing and suspension until compliance. Fine amount not to exceed $10,000 per bi-weekly submission of records. Appearance NOT REQUIRED (7) Incomplete Trip Records. With respect to all trip records submitted to TLC: (i) Each set of submitted records must be complete and include all information listed in this subdivision and in subdivision (b) of this section. The following penalties accrue with respect to each trip for which all required information was not submitted. 35 RCNY § 59D-14(a)(7)(i) Fine: $100 per incomplete trip record for the first ten incomplete records and suspension until compliance; $500 per each incomplete record thereafter and suspension until compliance. Fine amount not to exceed $10,000 per bi-weekly submission of records. Appearance NOT REQUIRED (8) Inaccurate Trip Records. With respect to all trip records submitted to TLC: (i) The records that each Base submits for any time period in which they dispatch trips must not contain inaccuracies. For example, the date, time and location of the passenger pick-up that is required by paragraph (1) of this subdivision must be accurate. 35 RCNY § 59D-14(a)(8)(i) Fine: $100 per trip record inaccuracy for the first ten inaccuracies and suspension until compliance; $500 per inaccuracy thereafter and suspension until compliance. Fine amount not to exceed $10,000 per bi-weekly submission of records. Appearance NOT REQUIRED (b) Collection and Maintenance of Required Information. (1) All records related to the location of a Vehicle, including the location at which a Vehicle enters and exits the Congestion Zone, must be collected via an in-vehicle Global Positioning System enabled device. (2) A High-Volume For-Hire Service must ensure that all required information listed above is kept and made available for inspection by Commission representatives during regular business hours. (3) Required trip records must be maintained by the High-Volume For-Hire Service for 18 months. 35 RCNY § 59D-14(b) Fine: $100 if plead guilty before a hearing; $150 if found guilty following a hearing. Appearance NOT REQUIRED (c) Special Trip Record Requirements for Minimum Driver Payments. (1) A High-Volume For-Hire Service must collect and transmit to the Commission on a bi-weekly basis, in a format, layout and procedure prescribed by the Commission, the following information for each time a Driver is available to accept dispatches from the High-Volume For-Hire Service: (i) The Driver's TLC Driver License number of the Driver who is available to accept dispatches from the High-Volume For-Hire Service. (ii) The Vehicle Identification Number of the Vehicle operated by the Driver specified in subparagraph (i) of this paragraph. (iii) The date and time at which the Driver became available to accept dispatches from the High-Volume For-Hire Service. (iv) The Vehicle License number of the Vehicle operated by the Driver specified in subparagraph (i) of this paragraph. (v) The geographic position of the Vehicle operated by the Driver specified in subparagraph (i) of this paragraph during the entire time the Driver is available to accept dispatches from the High-Volume For-Hire Service at an interval of no less frequent than every sixty (60) seconds. (vi) The date, time and geographic position of the Vehicle operated by the Driver specified in subparagraph (i) of this paragraph when the Driver accepts a dispatch. (vii) Total miles driven by the Driver specified in subparagraph (i) of this paragraph while the Driver was available to accept dispatches from the High-Volume For-Hire Service. (viii) Total miles driven with a Passenger while the Driver specified in subparagraph (i) of this paragraph was available to accept dispatches from the High-Volume For-Hire Service. (ix) The date and time at which the Driver specified in subparagraph (i) of this paragraph became unavailable to accept dispatches from the High-Volume For-Hire Service. (x) An indicator as to whether the Driver specified in subparagraph (i) of this paragraph or the Base made the Driver unavailable to accept dispatches from the High-Volume For-Hire Service. (xi) The total Driver earnings paid to the Driver specified in subparagraph (i) of this paragraph for the period in which the Driver was available to accept dispatches from the High-Volume For-Hire Service. (xii) The date and time at which the Driver specified in subparagraph (i) of this paragraph arrived at the pick-up location of a dispatched trip. (xiii) The date and time at which a Passenger entered the Vehicle operated by the Driver specified in subparagraph (i) of this paragraph to commence the dispatched trip. (xiv) The date and time at which a Passenger exited the Vehicle operated by the Driver specified in subparagraph (i) of this paragraph to conclude the dispatched trip. (2) A High-Volume For-Hire Service must collect and transmit to the Commission on a bi-weekly basis, in a format, layout and procedure prescribed by the Commission, for each Driver to which the High-Volume For-Hire Service dispatched a trip, a weekly statement of the Driver's total earnings, itemized to include any deductions made from the Driver's earnings and any payments made in addition to per-trip or hourly payments. (3) A High-Volume For-Hire Service must collect and transmit to the Commission on a bi-weekly basis, in a format, layout and procedure prescribed by the Commission, the following additional information with respect to all dispatched calls: (i) The itemized fare for the trip charged to the Passenger (fare, tolls, taxes, gratuity, commission rate, deductions and surcharges); (ii) The total number of Passengers picked up and dropped off during each dispatched call referenced in paragraph (1) of subdivision (a) of this section; (iii) The total trip mileage for each dispatched call referenced in paragraph (1) of subdivision (a) of this section; (iv) The total trip mileage outside of the limits of the City for each dispatched call referenced in .paragraph (1) of subdivision (a) of this section; (v) The total trip time outside of the limits of the City for each dispatched call referenced in .paragraph (1) of subdivision (a) of this section; (vi) The date and time such trip request was made by a Passenger; (vii) Instances where a Passenger makes multiple requests for a single, completed trip, the date and time of the latest such request; (viii) Instances where a trip is requested but not completed because: A. The Passenger canceled the request, the Date, time and Vehicle location when the passenger canceled the request. B. The Passenger failed to show up for the requested trip, the Date and time at which the Driver canceled the request due to lack of passenger at pick-up location. C. The Driver canceled the request, the Date, time and Vehicle location when the Driver canceled the request. D. No Driver accepted the trip after the trip was requested. (ix) The total trip time, as calculated as the time between when the Passenger entered the vehicle and when the Passenger exited the vehicle; (x) The total time between trips for the same Driver, as calculated as the time between when the prior trip ends and when the Driver receives dispatch for the subsequent trip; (xi) For trips dispatched to Drivers paid on a per-trip basis by the High-Volume For-Hire Service, the total Driver earnings paid to the Driver for each trip; (xii) For trips dispatched to Drivers paid on an hourly basis, the total Driver earnings paid to the Driver for each hour the Driver was available to receive dispatches from the High-Volume For-Hire Service. (Added City Record 12/11/2018, eff. 1/10/2019; amended City Record 8/12/2019, eff. 8/12/2019; amended City Record 6/30/2021, eff. 7/30/2021; amended City Record 2/4/2025, eff. 3/6/2025; amended City Record 7/2/2025, eff. 8/1/2025)

35 RCNY § 59D-15 Operations – Current Contact Information.

§ 59D-15 Operations – Current Contact Information. (a) High-Volume For-Hire Service Name. (1) File with Commission. A High-Volume For-Hire Service must file with the Commission a High-Volume For-Hire Service name and any public facing name it uses in its branding, operations, promotions or advertising as its trade, business or operating names. (2) Only One Name. (i) A High-Volume For-Hire Service must use only one name in its operations, including in its branding, operations, promotion and advertising activities. 35 RCNY § 59D-15(a) Fine: $100 Appearance NOT REQUIRED (b) Mailing and Email Address. (1) A High-Volume For-Hire Service Owner must file the address of its business with the Commission. (2) A High-Volume For-Hire Service Owner must have a working Email Address on file with the Commission at all times. (3) A High-Volume For-Hire Service Owner must report any change of Mailing Address or Email Address to the Commission in person or by mail within ten days. 35 RCNY § 59D-15(b)(1)-(3) Fine: $100 Appearance NOT REQUIRED (4) Any communication from the Commission is sufficient if sent to the last Mailing Address provided by the High-Volume For-Hire Service Owner. (5) Any communication from the Commission, except notices and summonses for which the manner of service is specified in 35 RCNY § 68-05, is sufficient if sent by email to the last Email Address provided by the High-Volume For-Hire Service Owner. (c) Capacity for 24-Hour Access. (1) A High-Volume For-Hire Service Owner must maintain a current telephone number on file with the Commission. (2) This number must allow the Commission to reach the High-Volume For-Hire Service on a 24-hour basis. 35 RCNY § 59D-15(c) Fine: $100 Appearance NOT REQUIRED (Added City Record 12/11/2018, eff. 1/10/2019)

35 RCNY § 59D-16 Operations – Additional Records to be Maintained and Reported.

§ 59D-16 Operations – Additional Records to be Maintained and Reported. (a) Maintenance of Current Rate Schedule. (1) A High-Volume For-Hire Service must file with its Application and maintain a Rate Schedule with the Commission, in a form approved by the Chairperson. This Rate Schedule must include any lawful price multipliers or variable pricing policies. (2) A High-Volume For-Service's Rate Schedule must be consistent with the Rate Schedules the Bases through which it dispatches trips have on file with the Commission. (3) A new Rate Schedule must be filed: (i) Whenever rates are changed, (ii) Annually, no later than the anniversary date of the License, (iii) With every renewal application, and (iv) With any application to change the Ownership of the High-Volume For-Hire Service. (4) Failure to file a Rate Schedule with a renewal application or an application to change Ownership or location will result in denial of the application by the Chairperson. 35 RCNY § 59D-16(a) Fine: $50 Appearance NOT REQUIRED (b) Hours of Operation. A High-Volume For-Hire Service must file with the Chairperson its hours of operations and must notify the Chairperson of any change in the hours of operation. 35 RCNY § 59D-16(b) Fine: $50 Appearance NOT REQUIRED (c) Public Access Information. (1) A High-Volume For-Hire Service must file with the Chairperson all contact information made available to or offered to the public for purposes of pre-arranging transportation for hire, including but not limited to telephone numbers, smartphone applications, websites, and email addresses. (2) A High-Volume For-Hire Service must file with the Chairperson a working customer service telephone number and/or email address. (3) These telephone numbers, smartphone applications, websites, email addresses, and other contact information and methods can be used only with the name of the High-Volume For-Hire Service on file with the Commission or the trade, business or operating name of the High-Volume For-Hire Service. 35 RCNY § 59D-16(c) Fine: $100 Appearance NOT REQUIRED (d) Eligible Drivers and Affiliated Vehicles. A High-Volume For-Hire Service must report to the Commission on a monthly basis the following information: (1) A list of all Drivers eligible to receive dispatches from the High-Volume For-Hire Service in the previous month, including the Drivers' TLC License number (2) A list of all Drivers that became ineligible to receive dispatches from the High-Volume For-Hire Service in the previous month, including the Drivers' TLC License number, the date on which the Drivers became ineligible to receive dispatches, and an indicator as to whether the ineligibility to receive dispatches was Driver or High-Volume For-Hire Service initiated. (3) With respect to all affiliated Vehicles: (i) The Owner's name, mailing address, and home telephone number. (ii) The Vehicle Identification Number of the affiliated Vehicle. (iii) The affiliated Vehicle's registration number. (iv) The affiliated Vehicle's License number. (v) The affiliated Vehicle's license plate number. (vi) The name of the affiliated Vehicle's insurance carrier and the policy number. (vii) The dates of inspection of the affiliated Vehicle and the outcome of each inspection. (e) Compliance with all Record Keeping Rules. A High-Volume For-Hire Service must comply with all record-keeping procedures established and required by the Commission. 35 RCNY § 59D-16(d) Fine: $50 if plead guilty before a hearing; $100 if found guilty following a hearing. Appearance NOT REQUIRED (f) Information Security and Use of Personal Information Policy. The High-Volume For-Hire Service must file with the Commission a current, detailed information security and use of personal information policy. Such policy must include, at a minimum: (1) a statement of internal access policies relating to passenger and driver personal information for employees, contractors, and third party access, if applicable; (2) a statement that, except to the extent necessary to provide credit, debit, and prepaid card services and services for any application that provides for electronic payment, personal information will only be collected and used with such passenger's affirmative express consent and that such personal information will not be used, shared, or disclosed, except for lawful purposes; (3) procedures for notifying the Commission and affected parties of any breach of the security of the system, pursuant to section 899-aa of the General Business Law; (4) a statement that any credit, debit, or prepaid card information collected by the High-Volume For-Hire Service or a credit, debit, or prepaid card services provider is processed by the High-Volume For-Hire Service or such provider in compliance with applicable payment card industry standards, and; (5) a statement of the High-Volume For-Hire Service's policies regarding the use of passenger geolocation information, which must include, at a minimum, a prohibition on the use, monitoring, or disclosure of trip information, including the date, time, pick-up location, drop-off location, and real-time vehicle location and any retained vehicle location records, without such passenger's affirmative express consent. (g) Compliance with Information Security and Use of Personal Information Policy. The High-Volume For-Hire Service must comply with the terms of its Information Security and Use of Personal Information Policy. (h) Security Breach. If the High-Volume For-Hire Service is required to make disclosures under New York State or Federal law regarding security breaches, including the New York State Information Security Breach and Notification Act (General Business Law § 899-aa), the Base Owner must inform the Commission immediately following such disclosure(s). 35 RCNY § 59D-16(g) and (h) Penalty: $1,000 Appearance REQUIRED (Added City Record 12/11/2018, eff. 1/10/2019; amended City Record 6/30/2021, eff. 7/30/2021)

35 RCNY § 59D-17 Operations – Rates and Tolls.

§ 59D-17 Operations – Rates and Tolls. (a) Rates Must Not Exceed Scheduled Rates. A High-Volume For-Hire Service must not quote or charge a fare that is more than the fare listed in the Rate Schedule filed with the Commission. 35 RCNY § 59D-17(a) Fine: $200 for Passenger overcharge, whether from any quote or from schedule of fares required to be filed with the Commission. Appearance NOT REQUIRED (b) Tips and Gratuities. A High-Volume For-Hire Service's Passenger-Facing Booking Tool must provide a means to allow passengers to tip Drivers. A High-Volume For-Hire Service must remit to the Driver the entirety of anything designated as a tip or gratuity collected by the High-Volume For-Hire Service from a customer on behalf of the Driver. 35 RCNY § 59D-17(b) Fine: $500 Appearance NOT REQUIRED (c) Tolls. A High-Volume For-Hire Service must remit to the Driver the entirety of any toll paid by the Driver during a dispatched trip. 35 RCNY § 59D-17(c) Fine: $500 and restitution to the Driver for any tolls that were not properly reimbursed. Appearance NOT REQUIRED (Added City Record 12/11/2018, eff. 1/10/2019; amended City Record 6/30/2021, eff. 7/30/2021)

35 RCNY § 59D-18 Operations – E-ZPass Required.

§ 59D-18 Operations – E-ZPass Required. (a) E-ZPass. A High-Volume For-Hire Service must not dispatch a Vehicle unless the Vehicle is participating in the E-ZPass program. 35 RCNY § 59D-18(a) Fine: $100 Appearance NOT REQUIRED (Added City Record 12/11/2018, eff. 1/10/2019; amended City Record 6/30/2021, eff. 7/30/2021)

35 RCNY § 59D-19 Operations – Compliance with Licensing Statements.

§ 59D-19 Operations – Compliance with Licensing Statements. (a) Compliance with Business Plan. A High-Volume Service must adhere to the Business Plan it filed with the Commission pursuant to 35 RCNY § 59D-05(b). Any deviation from the Business Plan must be approved by the Commission prior to implementation. 35 RCNY § 59D-19(a) Fine: $500 and suspension up to 30 days Appearance REQUIRED (b) Corrective Action Plan. A High-Volume For-Hire Service must comply with any corrective action plan approved by the Commission pursuant to 35 RCNY § 59D-05(c)(1) and 35 RCNY § 59D-13(c). 35 RCNY § 59D-19(b) Fine: $500 and suspension up to 30 days Appearance REQUIRED (c) Driver Deductions and Fee. A High-Volume For-Hire Service must not charge a Driver or Vehicle Owner a fee or deduction not specifically listed in its statement of fees on file with the Commission pursuant to 35 RCNY § 59D-05(d). 35 RCNY § 59D-19(c) Fine: $500 and suspension up to 30 days Appearance REQUIRED (Added City Record 12/11/2018, eff. 1/10/2019; amended City Record 6/30/2021, eff. 7/30/20211; amended City Record 10/30/2023, eff. 11/29/2023)

35 RCNY § 59D-20 Operations – Miscellaneous Operating Requirements.

§ 59D-20 Operations – Miscellaneous Operating Requirements. (a) Prohibited Use of "Taxi." A High-Volume For-Hire Service must not hold itself out for business as a "taxi" or "taxicab" service or in any way use the word "taxi," "taxicab," "cab," "hack," or "coach" to describe the business. 35 RCNY § 59D-20(a) Fine: $250 Appearance NOT REQUIRED (b) Advertising of Commission License. (1) A High-Volume For-Hire Service must clearly state that it is licensed by the Commission in all Passenger-facing advertising, whether print, broadcast, electronic or Internet, and in all handbills, fliers, websites, smartphone applications, or other promotional materials and on all business cards and receipts. (2) All of the advertising and materials listed in paragraph (1) of this subdivision must include the High-Volume For-Hire Service License number. 35 RCNY § 59D-20(b) Fine: $100 Appearance NOT REQUIRED (c) Passenger Complaint Notification. Upon receipt of a complaint related to a Driver, a High-Volume For-Hire Service must provide the Passenger with the "311" Commission complaint telephone number and inform the Passenger that only the TLC can suspend or revoke a Driver's TLC License. 35 RCNY § 59D-20(c) Fine: $250 Appearance NOT REQUIRED (d) Receipts. A High-Volume For-Hire Service must provide a Passenger a receipt for a trip containing the following information: (1) The Dispatching Base License number; (2) Vehicle License number; (3) Vehicle's affiliated Base License number; (4) Driver's TLC License number; (5) Total amount due; (6) Itemized fees charged (if any) including any price multiplier or variable pricing policy in effect for the trip; (7) The "311" Commission complaint telephone number; and (8) The public access information the Base has on file with the Commission pursuant to 35 RCNY § 59D-16. (e) No Other For-Hire Base Licenses. A High-Volume For-Hire Service shall not hold any For-Hire Base License other than a High-Volume For-Hire Service License. Once a Black Car Base, Livery Base, or Luxury Limousine Base is required to and obtains a High-Volume For-Hire Service license, the Commission shall revoke all For-Hire Base Licenses other than a High Volume For-Hire Service License from any High-Volume For-Hire Service. (f) Business Requirements – Interior Advertising Systems. (1) Nondiscrimination. No High-Volume For-Hire Service may discriminate against or impose any negative consequences on a Driver based on whether or not the Driver chooses to operate a For-Hire Vehicle with an Interior Advertising System, or based on the brand or affiliation of the Interior Advertising System. Negative consequences and/or discrimination include but are not limited to: deactivating the Driver, reducing the compensation provided to the Driver, either directly or indirectly through manipulating the number or type of rides assigned to the Driver, or disciplinary action. (2) Passenger-Facing Content. If a High Volume For-Hire Service is integrated with an Interior Advertising System, 15% of the advertising airtime must be calculated based upon each new dispatched trip. (3) Tipping. If a High Volume For-Hire Service is integrated with an Interior Advertising System, gratuities facilitated through the Approved Tablet must be paid to the Driver through the payment mechanisms provided in Chapter 59B of 35 RCNY Chapter 59. A High Volume For-Hire Service cannot integrate with an Interior Advertising System capable of collecting payment information from a Passenger through any tablet. 35 RCNY § 59D-20(f) Penalty: First Violation: $1,000 fine Second Violation: $1,000 and/or Suspension for up to 30 days Appearance NOT REQUIRED (Added City Record 12/11/2018, eff. 1/10/2019; amended City Record 6/30/2021, eff. 7/30/2021; amended City Record 2/4/2025, eff. 3/6/2025)

35 RCNY § 59D-21 Operations – Restrictions on Cruising Time in the Manhattan Core.

§ 59D-21 Operations – Restrictions on Cruising Time in the Manhattan Core. (a) Cruising in the Congestion Zone. A High-Volume For-Hire Service must limit the total amount of time Available Vehicles spend Cruising while in the Congestion Zone in the following manner: (1) Beginning February 1, 2020, the percentage of time all Available Vehicles spend Cruising while in the Congestion Zone between the hours of six a.m. and eleven p.m. on Monday through Friday and between the hours of eight a.m. and eleven p.m. on Saturday and Sunday cannot exceed thirty-six percent (36%). (2) Beginning August 1, 2020, the percentage of time all Available Vehicles spend Cruising while in the Congestion Zone between the hours of six a.m. and eleven p.m. on Monday through Friday and between the hours of eight a.m. and eleven p.m. on Saturday and Sunday cannot exceed thirty-one percent (31%). 35 RCNY § 59D-21(a) Fine: $350 for each 100 hours by which the High-Volume For-Hire Service exceeds the limit on the percentage of time Available Vehicles can spend Cruising while in the Congestion Zone in the previous calendar month. Example: If Available Vehicles spent 2,500,000 hours in the Congestion Zone over the course of March 2020 but spent 925,000 of those hours Cruising, the High-Volume For-Hire Service will have exceeded the 36% limitation on Cruising by 25,000 hours and be subject to a $87,500 fine. If a High-Volume For-Hire Service exceeds the Cruising limits outlined above by over 10%, the Commission may seek suspension of up to 30 days or revocation. Appearance REQUIRED (b) Calculating Cruising Time. Cruising time will be calculated as all the time a High-Volume For-Hire Service's Available Vehicles spend in the Congestion Zone without a passenger. (1) Concurrent Availability. When a Vehicle is available to accept dispatches from more than one High-Volume For-Hire Service, its Cruising time will be assigned proportionately based on the aggregate Congestion Zone trip volumes of each High-Volume For-Hire Service from which the Vehicle is available to accept dispatches. For example, if during a compliance period a Vehicle spends 10 hours Cruising in the Congestion Zone while available to accept dispatches from Company A and Company B, and during that compliance period Company A dispatches 800,000 trips in the Congestion Zone and Company B dispatches 200,000 trips in the Congestion Zone, 8 hours of the Vehicle's Cruising time will be assigned to Company A and 2 hours of the Vehicle's Cruising time will be assigned to Company B. (2) En Route Time. For purposes of paragraph (1) above, the portion of a Vehicle's Cruising time spent driving to a Passenger's pick-up location after a Vehicle accepts a dispatch request will be exclusively assigned to the High-Volume For-Hire Service that dispatched the trip. For example, if a Vehicle spends 10 hours Cruising in the Congestion Zone while available to accept dispatches from Company A and Company B, and during those 10 hours, 2 hours were spent driving to pick-up locations for trips dispatched by Company A and 3 hours were spent driving to pick-up locations for trips dispatched by Company B, 2 hours of the Vehicle's Cruising time will be assigned to Company A, 3 hours of the Vehicle's Cruising time will be assigned to Company B, and the remaining 5 hours will be assigned proportionately between Company A and Company B pursuant to the method described in paragraph (1) above. (3) Wheelchair Accessible Vehicle Exemption. The Commission will not include a High-Volume For-Hire Service's Available Vehicles that are Wheelchair Accessible when calculating the High-Volume For-Hire Service's Cruising time. (c) Evaluation by the Commission. No less than annually, the Commission will review compliance levels, service levels outside the Congestion Zone, and any other information it deems relevant to determine if adjustments need to be made to the limits on Cruising set forth in subdivision (a) of this section. (Added City Record 8/12/2019, eff. 8/12/2019)

35 RCNY § 59D-22 Minimum Driver Payment Requirements.

§ 59D-22 Minimum Driver Payment Requirements. (a) A High-Volume For-Hire Service must pay Drivers, at a minimum, the following amounts for each trip dispatched by the Base: (1) Per Mile Rate. For each mile a Driver transports a Passenger in the City on a trip dispatched by the High-Volume For-Hire Service, the High-Volume For-Hire Service must pay the Driver no less than $0.850 per mile for a trip dispatched to a Vehicle that is not an Accessible Vehicle and $1.061 for a trip dispatched to an Accessible Vehicle, divided by the High-Volume For-Hire Service's Utilization Rate, and for trips that begin in the City but end outside of the City, the Base must pay the Driver no less than $1.700 per mile for a trip dispatched to a vehicle that is not an Accessible Vehicle and no less than $2.122 per mile for a trip dispatched to an Accessible Vehicle for each mile a Driver transports a Passenger outside of the City; and (2) Per Minute Rate. Beginning January 1, 2019, for each minute a Driver transports a Passenger in the City on a trip dispatched by the High-Volume For-Hire Service, the High-Volume For-Hire Service must pay the Driver no less than $0.287 per minute, divided by the High-Volume For-Hire Service's Utilization Rate, and for each minute a Driver transports a Passenger outside of the City on a trip dispatched by the High-Volume For-Hire Service that began in the City and ended outside of the City, the High-Volume For-Hire Service must pay the Driver no less than $0.574 per minute. (3) [Reserved.] (4) Consumer Price Index Adjustments. Beginning March 1, 2024 and continuing each calendar year thereafter, the dollar amounts in the per mile rates and per minute rates contained in this subdivision will be adjusted using the percent increases, if any, in the annual average Consumer Price Index for Urban Wage Earners and Clerical Workers for the NY-NJ-PA metro area between the previous calendar year and two calendar years prior. The Consumer Price Index adjusted per mile and per minute rates will be posted on the Commission's website. (5) Hourly Payments. If a High-Volume For-Hire Service pays drivers on an hourly basis, the payment the Driver receives for each hour the Driver accepts dispatches from the High-Volume For-Hire Service must be at least the sum of the Per Mile Rate for all miles the Driver transported Passengers during the hour and the Per Minute Rate for all minutes the Driver spent transporting Passengers during the hour. 35 RCNY § 59D-22(a) Fine: $500 per instance of under payment. In addition to the penalty payable to the Commission, the Hearing Officer must order the High-Volume For-Hire Service to pay restitution to the Driver, equal to the amount not paid to the Driver in violation of this rule. Appearance REQUIRED (b) Applied Utilization Rate. The applied Utilization Rate for purposes of calculating the per-minute rate for all High-Volume For-Hire Services will be 53.3%. The applied Utilization Rate for purposes of calculating the per-mile rate for all High-Volume For-Hire Services will be 68.5%. (c) Driver Access to High-Volume For-Hire Service Applications. (1) Notice Requirement. A High-Volume For-Hire Service must provide at least 72 hours’ notice to any Driver who could otherwise make themselves available to accept dispatches from that High-Volume For-Hire Service on a calendar day if such High-Volume For-Hire Service will restrict that Driver’s ability to accept dispatches on that calendar day. (2) Access Requirement. A High-Volume For-Hire Service must allow any Driver who has made themselves available to accept dispatches to continue to be available to accept dispatches for at least 16 hours following their initial availability. If a Driver has not been available to accept dispatches for at least eight consecutive hours, the 16-hour access period restarts. (3) Exceptions. A High-Volume For-Hire Service may restrict a Driver’s ability to accept dispatches, without 72 hours’ notice, for lack of licensing credentials, violation of TLC rules, and violation of the High-Volume For-Hire Service’s rules and policies including misconduct and excessive cancellation or non-acceptance of dispatches. 35 RCNY § 59D-22(c) Fine: $500 per failure to provide notice or failure to allow Driver access. Appearance REQUIRED (Added City Record 6/30/2021, eff. 7/30/2021; amended City Record 3/13/2023, eff. 3/13/2023; amended City Record 7/2/2025, eff. 8/1/2025; amended City Record 9/22/2025, eff. 9/22/2025)

Source: City of New York, Charter, Administrative Code and Rules (American Legal Publishing XML export, codelibrary.amlegal.com)URL: https://codelibrary.amlegal.com/codes/newyorkcity/latest/NYCrules/0-0-0-112043Fetched: 10/24/2026