User Education.
COBRA, 14.02.01.18
in effect.18 User Education.
A. A permit holder shall provide in-app user education on proper operation of a dockless vehicle by:
(1) Developing an in-app quiz for new users that:
(a) Contains a minimum of five questions approved by the Department pertaining to:
(i) Parking;
(ii) Operations; or
(iii) General safety; and
(b) Requires a score of at least 80 percent before the third rental of a dockless vehicle by a user; and
(2) Displaying a banner on the app home screen for up to one week of each month that highlights relevant information determined by the Department.
B. A permit holder shall provide in-person user education on proper operation of a dockless vehicle by:
(1) Hosting or participating in a minimum of one community event per deployment district annually to display safety information;
(2) Attending a minimum of two community events annually between November and February; and
(3) Attending a minimum of four public meetings upon invitation by the Department.
C. Access to Additional User Data.
(1) A permit holder may request that users “opt in” to provide access to:
(a) Location services; or
(b) Files on a user’s phone.
(2) A permit holder may not prevent use of a dockless vehicle based on a user’s decision to grant or deny the data noted in §C(1) of this regulation.
D. Departmental Survey.
Within 10 days of notification by the Department, a permit holder shall:
(1) Include a clickable link to a yearly Department survey in the mobile application; and
(2) Send the survey link to active users via e-mail.
Source: City of Baltimore Department of Legislative Reference, City of Baltimore Law Library (codes.baltimorecity.gov; Open Law Library bulk XML)URL: https://codes.baltimorecity.gov/us/md/cities/baltimore/cobra/14.02.01.18Fetched: 10/25/2026