CUSTOMER SERVICE APPEALS COMMITTEE
San Antonio City Code, ch. 34, Sched. 3
in effectSCHEDULE 3 - CUSTOMER SERVICE APPEALS COMMITTEE
A. Scope. The policy establishes the procedures to be followed by the San Antonio Water System Customer Service Appeals Committee in the processing of appeals from a decision to terminate service rendered by the Customer Review Officer, as well as for customer disputes concerning high bills, adjustments due to leakage or other matters covered in Sections 34-4.01 and 34-4.03 of the City Code.
The committee will consist of three (3) members appointed by the Board for a two (2) year term, with members able to be removed by the Board. These members shall be customers of SAWS and shall not include any SAWS employees.
The committee is responsible for providing and scheduling a hearing whereby both Customer Service personnel and the customer can discuss the merits of the action under appeal. Hearings will be scheduled within fifteen (15) working days of the receipt of the appeal request. Two (2) committee members shall constitute a quorum for the purpose of conducting any hearing.
Meetings will be scheduled and conducted according to the Open Meetings Act. The conduct and testimony of the hearings shall be recorded and kept with the certified agenda and minutes of the committee meetings as a permanent record.
B. Appeals. All appeals must be requested in writing by the customer. The following information, at a minimum, must be included in the appeal:
1. Name of customer;
2. Service address and/or account number;
3. Name of representative;
4. Customer's home and work telephone numbers;
5. Nature of appeal and resolution desired; and
6. Customer's signature.
If an appeal is from a decision to terminate rendered by the Customer Review Officer, the customer shall have ten (10) working days from receipt of notice of such decision to request an appeal.
C. Representation. Customers may represent themselves or may be represented by an attorney or other person of their choosing.
D. Hearings. This committee shall conduct hearings to consider all information necessary to assist them in deciding on a fair and equitable recommendation to the president/CEO.
E. Postponements. Postponements, if needed, must be requested in writing and received by the customer service director two (2) full working days prior to the scheduled hearing. The first request for a postponement shall usually be approved. A subsequent request for a postponement shall require justification and is subject to being denied. Postponements must be rescheduled no later than five (5) working days from the previously scheduled hearing.
F. Failure to Appear. Failure to appear at a scheduled hearing shall subject a customer/representative to forfeit the right to such hearing and the customer/representative shall be required to make an original application in order to be heard. A customer/representative shall be allowed to make only two original applications for appeal on the same subject during any twelve (12) month period.
G. Recommendation to the president/CEO. At the conclusion of each hearing, the Customer Service Appeals Committee shall announce its recommendation and the reasons for said recommendation to all parties. The secretary of the committee shall transcribe the recommendation and all justification to be forwarded to the president/CEO. The decision of the president/CEO will be final.
SCHEDULE "A"
CHILLED WATER SERVICE RATE SCHEDULE FOR DOWNTOWN AREA
SAN ANTONIO WATER SYSTEM
San Antonio, Texas
Effective January 1, 2023
Billings for chilled water service shall be produced on a monthly basis and shall consist of both a capacity charge and a commodity charge as follows.
CAPACITY CHARGE
The capacity charge for 2023 shall be $22.67 per ton hour of demand. For each year thereafter, effective on January 1 of each year from 2024 through 2027, respectively, the maximum allowable capacity charge amount per ton hour to be assessed shall be in accordance with the table below.
As of January 1 of each of the following years: | Maximum Allowable Capacity Charge per ton hour to be assessed: | Maximum Allowable Capacity Charge Annual Increase Percentage
2024 | $25.39 | 12.0%
2025 | $27.93 | 10.0%
2026 | $30.16 | 8.0%
2027 | $32.57 | 8.0%
The demand shall be the largest number of tons of cooling demanded in any of the twelve months ending with the month next preceding the month in which the bill is dated or the connected load specified in the contract with the customer, whichever is the greater of the two. The demand for the Alamodome, which is an event driven facility with occasional peaks in demand during off peak hours and long periods of low demand, shall be defined in a service agreement between the City of San Antonio and the San Antonio Water System to account for its unique and unpredictable demands on the chilled water system.
COMMODITY CHARGE
A commodity charge will be applied to the monthly metered consumption. The commodity charge will provide for the pass-through of the utility costs, including water and energy costs. No commodity charge shall be made if the metered use of the customer is zero (0) during the month.
The commodity charge will be computed as follows; all utility costs of the previous month will be recovered through an allocation to the consumption of the billing period. In addition, the payment to the city's general fund will be added where applicable.
Utility costs + Payment to general fund = Commodity charge consumption
CAPITAL COST RECOVERY FEE
In addition to any rates or fees adopted by the City Council that are related to the provision of chilled water services within the Downtown system, the SAWS Board of Trustees shall have the discretion to add a fee for the recovery of the capital costs related to the construction of main extensions and installation of heat exchangers to serve new customers. The addition of this Capital Cost Recovery Fee shall be negotiated and agreed to by SAWS and the new customer based on the total cost, including interest, to design, construct and install the capital improvements that are necessary to provide chilled water services to the new customer. An amortization schedule to recover these capital improvement costs shall have a maximum term of twenty (20) years. This Capital Cost Recovery Fee shall not include any infrastructure, fixtures, chattel or appurtenances that will be owned, operated or maintained by the new customer or the owner of the subject property. The SAWS Board of Trustees shall have the discretion to decide whether it will participate in the construction of a main extension and installation of heat exchangers on a case-by-case basis.
DELTA T ADJUSTMENT CHARGE
Delta T is defined as the difference in temperature between a customer's point of delivery and point of return and is an overall measure of system efficiency. This Delta T adjustment charge is applied to the Commodity Charge and represents the added or avoided energy costs. It provides a fee for a customer with low/poor Delta T or an incentive to those with high/good Delta T. A customer Delta T of 12 to 15 degrees will result in no Delta T adjustment. The Delta T adjustment to the Commodity Charge shall be calculated as the Commodity Charge multiplied by 6 percent for each degree (rounded to the nearest degree), in Fahrenheit, when the average return temperature is something other than 12 to 15 degrees. The Delta T adjustment will apply to the Commodity Charge for the months of April, May, June, July, August and September only. No Delta T adjustment shall be assessed until the later of January 1, 2024 or 12 months of establishing service, to allow a customer to optimize their water side system improvements.
CAPACITY CHARGE RAMP UP SCHEDULE
Beginning on the Operation Date (which may occur during construction), a new customer and SAWS may agree to the following schedule for phasing-in the Capacity Charge up to the Contract Capacity. Should the initial date the customer opens their building to the public (Opening Date) occur prior to the final month of the phase-in period below, the phase-in of the Capacity Charge shall no longer apply and billing for the Capacity Charge will begin in accordance with 100% of contracted capacity. Schedule included below:
• Month 1 (Operation Date): 10% of the Contract Capacity (or actual usage if more than 10%).
• Month 2: 20% of the Contract Capacity (or actual usage if more than 20%).
• Month 3: 30% of the Contract Capacity (or actual usage if more than 30%).
• Month 4: 40% of the Contract Capacity (or actual usage if more than 40%).
• Month 5: 50% of the Contract Capacity (or actual usage if more than 50%).
• Month 6: 60% of the Contract Capacity (or actual usage if more than 60%).
• Month 7: 70% of the Contract Capacity (or actual usage if more than 70%).
• Month 8: 80% of the Contract Capacity (or actual usage if more than 80%).
• Month 9: 90% of the Contract Capacity (or actual usage if more than 90%).
• Month 10: 100% of the Contract Capacity.
ADJUSTMENT FOR PAYMENT TO THE CITY GENERAL FUND
The City of San Antonio may change the percentage for payment to the city general fund pursuant to City Ordinance No. 75686, which is currently established at 4.0% of gross revenues. At that time, the commodity charge will be revised to include the new percentage of payment to the City of San Antonio.
DEFINITIONS
A ton is defined as 12,000 Btu's per hour.
An hour is defined as 60 consecutive minutes.
Gross Revenue is defined in City Ordinance No. 75686.
SCHEDULE "B"
RESERVED
SCHEDULE "B"
CHILLED WATER SERVICE RATE SCHEDULE FOR PORT SAN ANTONIO
SAN ANTONIO WATER SYSTEM
San Antonio, Texas
Effective January 1, 2023
Billings for chilled water service shall be produced on a monthly basis and shall consist of both a capacity charge and a commodity charge as follows.
CAPACITY CHARGE
The capacity charge for 2023 shall be $25.28 per ton hour of demand. For each year thereafter, effective on January 1 of each year from 2024 through 2027, respectively, the maximum allowable capacity charge amount per ton hour to be assessed shall be in accordance with the table below.
As of January 1 of each of the following years: | Maximum Allowable Capacity Charge per ton hour to be assessed: | Maximum Allowable Capacity Charge Annual Increase Percentage
2024 | $28.31 | 12.0%
2025 | $31.14 | 10.0%
2026 | $33.63 | 8.0%
2027 | $36.32 | 8.0%
The demand shall be the largest number of tons of cooling demanded in any of the twelve months ending with the month next preceding the month in which the bill is dated or the demand amount specified in the contract or agreement with the customer, whichever is the greater of the two.
COMMODITY CHARGE
A commodity charge will be applied to the monthly metered consumption. The commodity charge will provide for the pass-through of the Utility Costs, including water and energy costs. No commodity charge shall be made if the metered use of the customer is zero (0) during the month.
The commodity charge will be computed as follows: all utility costs of the previous month will be recovered through an allocation to the consumption of the billing period. In addition, the Payment to the City's General Fund will be added where applicable.
Utility Costs + Payment to General Fund = Commodity Charge Consumption
CAPITAL COST RECOVERY FEE
In addition to any rates or fees adopted by the City Council that are related to the provision of chilled water services within the Port San Antonio system, the SAWS Board of Trustees shall have the discretion to add a fee for the recovery of the capital costs related to the construction of main extensions and installation of heat exchangers to serve new customers. The addition of this Capital Cost Recovery Fee shall be negotiated and agreed to by SAWS and the new customer based on the total cost, including interest, to design, construct and install the capital improvements that are necessary to provide chilled water services to the new customer. An amortization schedule to recover these capital improvement costs shall have a maximum term of twenty (20) years. This Capital Cost Recovery Fee shall not include any infrastructure, fixtures, chattel or appurtenances that will be owned, operated or maintained by the new customer or the owner of the subject property. The SAWS Board of Trustees shall have the discretion to decide whether it will participate in the construction of a main extension and installation of heat exchangers on a case-by-case basis.
DELTA T ADJUSTMENT CHARGE
Delta T is defined as the difference in temperature between a customer's point of delivery and point of return and is an overall measure of system efficiency. This Delta T adjustment charge is applied to the Commodity Charge and represents the added or avoided energy costs. It provides a fee for a customer with low/poor Delta T or an incentive to those with high/good Delta T. A customer Delta T of 12 to 15 degrees will result in no Delta T adjustment. The Delta T adjustment to the Commodity Charge shall be calculated as the Commodity Charge multiplied by 6 percent for each degree (rounded to the nearest whole degree), in Fahrenheit, when the average return temperature is something other than 12 to 15 degrees. The Delta T adjustment will apply to the Commodity Charge for the months of April, May, June, July, August and September only. No Delta T adjustment shall be assessed until the later of January 1, 2024 or 12 months of establishing service to allow a customer to optimize their water side system improvements.
CAPACITY CHARGE RAMP UP SCHEDULE
Beginning on the Operation Date (which may occur during construction), customer and SAWS may agree to the following schedule for phasing-in the Capacity Charge up to the Contract Capacity. Should the initial date the customer opens their building to the public (Opening Date) occur prior to the final month of the phase-in period below, the phase-in of the Capacity Charge shall no longer apply and billing for the Capacity Charge will begin in accordance with 100% of contracted capacity. Schedule included below:
• Month 1 (Operation Date): 10% of the Contract Capacity (or actual usage if more than 10%).
• Month 2: 20% of the Contract Capacity (or actual usage if more than 20%).
• Month 3: 30% of the Contract Capacity (or actual usage if more than 30%).
• Month 4: 40% of the Contract Capacity (or actual usage if more than 40%).
• Month 5: 50% of the Contract Capacity (or actual usage if more than 50%).
• Month 6: 60% of the Contract Capacity (or actual usage if more than 60%).
• Month 7: 70% of the Contract Capacity (or actual usage if more than 70%).
• Month 8: 80% of the Contract Capacity (or actual usage if more than 80%).
• Month 9: 90% of the Contract Capacity (or actual usage if more than 90%).
• Month 10: 100% of the Contract Capacity.
ADJUSTMENT FOR PAYMENT TO THE CITY GENERAL FUND
The City of San Antonio may change the Percentage for payment to the City General Fund pursuant to City Ordinance No. 75686, which is currently established at 4.0% of Gross Revenues. At that time, the commodity charge will be revised to include the new Percentage of Payment to the City of San Antonio.
DEFINITIONS
A ton is defined as 12,000 Btu's per hour.
An hour is defined as 60 consecutive minutes.
Gross revenue is defined in City Ordinance No. 75686.
SCHEDULE "B"
RESERVED
SCHEDULE A
RESIDENTIAL CLASS WATER AND SEWER RATE SCHEDULES
SAN ANTONIO WATER SYSTEM
San Antonio, Texas
Effective for Consumption on or about January 1, 2023
Water service charges for all metered residential water connections INSIDE THE CITY LIMITS of San Antonio shall be the sum of the appropriate Water Service Availability Charge and the application of the Water Monthly Volume Charges to metered water usage in every instance of service for each month or fraction thereof and are billed according to the schedule below. Sewer service charges for all metered residential water connections INSIDE THE CITY LIMITS shall be the sum of the appropriate Sewer Service Availability Charge and the application of the Sewer Monthly Volume Charges to average monthly water usage for 90 days during three consecutive billing periods beginning after November 15 and ending on or about March 15 of each year and are billed according to the schedule below. Customers who do not have a record of winter water usage or an interim average will be billed for sewer service assuming 5,985 gallons monthly sewer usage. Customers with no San Antonio Water System water meter will be charged the Sewer Service Availability Charge based on a ⅝" meter size.
MONTHLY SERVICE AVAILABILITY CHARGES
Meter Size | Water Service Availability Charge * | Sewer Service Availability Charge
⅝" | $9.00 | $10.00
¾" | $11.93 | $13.89
1" | $17.79 | $21.66
1½" | $32.44 | $41.08
2" | $50.02 | $64.39
3" | $96.90 | $126.55
4" | $149.64 | $196.48
6" | $296.14 | $390.73
8" | $471.94 | $623.83
10" | $589.14 | $779.23
12" | $823.54 | $1,090.03
* Water Service Availability Charge shall be reduced by $2.00 if usage does not exceed 4,000 gallons.
MONTHLY VOLUME CHARGES
Usage Gallon-Block Threshold | Water Rate per 1,000 Gallons | Usage Gallon-Block Threshold | Sewer Rate per 1,000 Gallons
4,000 Gallons | $0.9070 | 4,000 Gallons | $2.539
7,000 Gallons | $1.6780 | Over 4,000 Gallons | $4.444
12,000 Gallons | $3.0390
20,000 Gallons | $3.9910
Over 20,000 Gallons | $5.6690
Uplift Assistance Program Fee rate per 1,000 Gallons—Water | $0.1590 | Uplift Assistance Program Fee rate per 1,000 Gallons—Sewer | $0.1610
Water service charges for all metered residential water connections OUTSIDE THE CITY LIMITS of San Antonio shall be the sum of the appropriate Water Service Availability Charge and the application of the Water Monthly Volume Charges to metered water usage in every instance of service for each month or fraction thereof and are billed according to the schedule below. Sewer service charges for all metered residential water connections OUTSIDE THE CITY LIMITS shall be the sum of the appropriate Sewer Service Availability Charge and the application of the Sewer Monthly Volume Charges to average monthly water usage for 90 days during three consecutive billing periods beginning after November 15 and ending on or about March 15 of each year and are billed according to the schedule below. Customers who do not have a record of winter water usage or an interim average will be billed for sewer service assuming 5,985 gallons monthly sewer usage. Customers with no San Antonio Water System water meter will be charged the Sewer Service Availability Charge based on a ⅝" meter size.
MONTHLY SERVICE AVAILABILITY CHARGES
Meter Size | Water Service Availability Charge * | Sewer Service Availability Charge
⅝" | $11.70 | $12.00
¾" | $15.51 | $16.67
1" | $23.13 | $26.00
1½" | $42.18 | $49.30
2" | $65.03 | $77.27
3" | $125.97 | $151.86
4" | $194.54 | $235.78
6" | $384.99 | $468.88
8" | $613.53 | $748.60
10" | $765.89 | $935.08
12" | $,070.61 | $1,308.04
* Water Service Availability Charge shall be reduced by $2.60 if usage does not exceed 4,000 gallons.
MONTHLY VOLUME CHARGES
Usage Gallon-Block Threshold | Water Rate per 1,000 Gallons | Usage Gallon-Block Threshold | Sewer Rate per 1,000 Gallons
4,000 Gallons | $1.1800 | 4,000 Gallons | $3.047
7,000 Gallons | $2.1820 | Over 4,000 Gallons | $5.333
12,000 Gallons | $3.9510
20,000 Gallons | $5.1890
Over 20,000 Gallons | $7.3700
Uplift Assistance Program Fee rate per 1,000 Gallons—Water | $0.1590 | Uplift Assistance Program Fee rate per 1,000 Gallons—Sewer | $0.1610
SCHEDULE A
RESIDENTIAL CLASS WATER AND SEWER RATE SCHEDULES
SAN ANTONIO WATER SYSTEM
San Antonio, Texas
Effective for Consumption on or about January 1, 2024
Water service charges for all metered residential water connections INSIDE THE CITY LIMITS of San Antonio shall be the sum of the appropriate Water Service Availability Charge and the application of the Water Monthly Volume Charges to metered water usage in every instance of service for each month or fraction thereof and are billed according to the schedule below. Sewer service charges for all metered residential water connections INSIDE THE CITY LIMITS shall be the sum of the appropriate Sewer Service Availability Charge and the application of the Sewer Monthly Volume Charges to average monthly water usage for 90 days during three consecutive billing periods beginning after November 15 and ending on or about March 15 of each year and are billed according to the schedule below. Customers who do not have a record of winter water usage or an interim average will be billed for sewer service assuming 5,985 gallons monthly sewer usage. Customers with no San Antonio Water System water meter will be charged the Sewer Service Availability Charge based on a ⅝" meter size.
MONTHLY SERVICE AVAILABILITY CHARGES
Meter Size | Water Service Availability Charge * | Sewer Service Availability Charge
⅝" | $9.00 | $10.00
¾" | $11.93 | $13.89
1" | $17.79 | $21.66
1½" | $32.44 | $41.08
2" | $50.02 | $64.39
3" | $96.90 | $126.55
4" | $149.64 | $196.48
6" | $296.14 | $390.73
8" | $471.94 | $623.83
10" | $589.14 | $779.23
12" | $823.54 | $1,090.03
* Water Service Availability Charge shall be increased by $2.00 if usage exceeds 4,000 gallons.
MONTHLY VOLUME CHARGES
Usage Gallon-Block Threshold | Water Rate per 1,000 Gallons | Usage Gallon-Block Threshold | Sewer Rate per 1,000 Gallons
4,000 Gallons | $0.9070 | 4,000 Gallons | $2.539
7,000 Gallons | $1.6780 | Over 4,000 Gallons | $4.444
12,000 Gallons | $3.0390
20,000 Gallons | $3.9910
Over 20,000 Gallons | $5.6690
Uplift Assistance Program Fee rate per 1,000 Gallons—Water | $0.130 | Uplift Assistance Program Fee rate per 1,000 Gallons—Sewer | $0.150
Water service charges for all metered residential water connections OUTSIDE THE CITY LIMITS of San Antonio shall be the sum of the appropriate Water Service Availability Charge and the application of the Water Monthly Volume Charges to metered water usage in every instance of service for each month or fraction thereof and are billed according to the schedule below. Sewer service charges for all metered residential water connections OUTSIDE THE CITY LIMITS shall be the sum of the appropriate Sewer Service Availability Charge and the application of the Sewer Monthly Volume Charges to average monthly water usage for 90 days during three consecutive billing periods beginning after November 15 and ending on or about March 15 of each year and are billed according to the schedule below. Customers who do not have a record of winter water usage or an interim average will be billed for sewer service assuming 5,985 gallons monthly sewer usage. Customers with no San Antonio Water System water meter will be charged the Sewer Service Availability Charge based on a ⅝" meter size.
MONTHLY SERVICE AVAILABILITY CHARGES
Meter Size | Water Service Availability Charge * | Sewer Service Availability Charge
⅝" | $11.70 | $12.00
¾" | $15.51 | $16.67
1" | $23.13 | $26.00
1½" | $42.18 | $49.30
2" | $65.03 | $77.27
3" | $125.97 | $151.86
4" | $194.54 | $235.78
6" | $384.99 | $468.88
8" | $613.53 | $748.60
10" | $765.89 | $935.08
12" | $1,070.61 | $1,308.04
* Water Service Availability Charge shall be increased by $2.60 if usage exceeds 4,000 gallons.
MONTHLY VOLUME CHARGES
Usage Gallon-Block Threshold | Water Rate per 1,000 Gallons | Usage Gallon-Block Threshold | Sewer Rate per 1,000 Gallons
4,000 Gallons | $1.1800 | 4,000 Gallons | $3.047
7,000 Gallons | $2.1820 | Over 4,000 Gallons | $5.333
12,000 Gallons | $3.9510
20,000 Gallons | $5.1890
Over 20,000 Gallons | $7.3700
Uplift Assistance Program Fee rate per 1,000 Gallons—Water | $0.130 | Uplift Assistance Program Fee rate per 1,000 Gallons—Sewer | $0.150
SCHEDULE B
GENERAL CLASS WATER AND SEWER RATE SCHEDULES
SAN ANTONIO WATER SYSTEM
San Antonio, Texas
Effective for Consumption on or about January 1, 2023
Water service charges for all metered General Class water connections INSIDE THE CITY LIMITS of San Antonio shall be the sum of the appropriate Water Service Availability Charge and the application of the Water Monthly Volume Charges to metered water usage in every instance of service for each month or fraction thereof and are billed according to the schedule below. For a new general class water customer who does not have a record of prior-year consumption history in order to establish a base use, a default base amount shall be assigned using the average monthly consumption for the prior calendar year for the average apartment, general or industrial account (as applicable) having the same meter size and sub-classification as the customer. A table of average monthly consumptions by general class sub-classification and meter size shall be updated annually by SAWS with actual prior calendar year consumption history information to serve as the source of default base amount assignments. Sewer service charges for all metered General Class water connections INSIDE THE CITY LIMITS shall be the sum of the appropriate Sewer Service Availability Charge and the application of the Sewer Monthly Volume Charges to metered water usage and are billed according to the schedule below. Customers with no San Antonio Water System water meter will be charged the Sewer Service Availability Charge based on a 2" meter size.
MONTHLY SERVICE AVAILABILITY CHARGES
Meter Size | Water Service Availability Charge | Sewer Service Availability Charge
⅝" | $12.70 | $10.00
¾" | $16.48 | $13.89
1" | $24.04 | $21.66
1½" | $42.94 | $41.08
2" | $65.62 | $64.39
3" | $126.10 | $126.55
4" | $194.14 | $196.48
6" | $383.14 | $390.73
8" | $606.94 | $623.83
10" | $761.14 | $779.23
12" | $1,063.54 | $1,090.03
MONTHLY VOLUME CHARGES
Usage Gallon-Block Threshold | Water Rate per 1,000 Gallons | Usage Gallon-Block Threshold | Sewer Rate per 1,000 Gallons
Base* | $1.9580 | All Usage | $4.3680
>l00—125% of Base | $2.2520
>125—175% of Base | $2.9370
>175% of Base | $3.4270
*The Base Use is defined as 100% of the Annual Average Consumption
Uplift Assistance Program Fee rate per 1,000 Gallons—Water | $0.1590 | Uplift Assistance Program Fee per 1,000 Gallons—Sewer | $0.1610
Water service charges for all metered General Class water connections OUTSIDE THE CITY LIMITS of San Antonio shall be the sum of the appropriate Water Service Availability Charge and the application of the Water Monthly Volume Charges to metered water usage in every instance of service for each month or fraction thereof and are billed according to the schedule below. For a new general class water customer who does not have a record of prior-year consumption history in order to establish a base use, a default base amount shall be assigned using the average monthly consumption for the prior calendar year for the average apartment, general or industrial account (as applicable) having the same meter size and sub-classification as the customer. A table of average monthly consumptions by general class sub-classification and meter size shall be updated annually by SAWS with actual prior calendar year consumption history information to serve as the source of default base amount assignments. Sewer service charges for all metered General Class water connections OUTSIDE THE CITY LIMITS shall be the sum of the appropriate Sewer Service Availability Charge and the application of the Sewer Monthly Volume Charges to metered water usage and are billed according to the schedule below. Customers with no San Antonio Water System water meter will be charged the Sewer Service Availability Charge based on a 2" meter size.
MONTHLY SERVICE AVAILABILITY CHARGES
Meter Size | Water Service Availability Charge | Sewer Service Availability Charge
⅝" | $16.00 | $12.00
¾" | $20.66 | $16.67
1" | $29.98 | $26.00
1½" | $53.28 | $49.30
2" | $81.23 | $77.27
3" | $155.77 | $151.86
4" | $239.64 | $235.78
6" | $472.59 | $468.88
8" | $752.13 | $748.60
10" | $938.49 | $935.08
12" | $1,311.21 | $1.308.04
MONTHLY VOLUME CHARGES
Usage Gallon-Block Threshold | Water Rate per 1,000 Gallons | Usage Gallon-Block Threshold | Sewer Rate per 1,000 Gallons
Base* | $2.5460 | All Usage | $5.2420
>l00—125% of Base | $2.9280
>125—175% of Base | $3.8190
>175% of Base | $4.4560
*The Base Use is defined as 100% of the Annual Average Consumption
Uplift Assistance Program Fee rate per 1,000 Gallons—Water | $0.1590 | Uplift Assistance Program Fee per 1,000 Gallons—Sewer | $0.1610
SCHEDULE B
GENERAL CLASS WATER AND SEWER RATE SCHEDULES
SAN ANTONIO WATER SYSTEM
San Antonio, Texas
Effective for Consumption on or about January 1, 2024
Water service charges for all metered General Class water connections INSIDE THE CITY LIMITS of San Antonio shall be the sum of the appropriate Water Service Availability Charge and the application of the Water Monthly Volume Charges to metered water usage in every instance of service for each month or fraction thereof and are billed according to the schedule below. For a new general class water customer who does not have a record of prior-year consumption history in order to establish a base use, a default base amount shall be assigned using the average monthly consumption for the prior calendar year for the average apartment, general or industrial account (as applicable) having the same meter size and sub-classification as the customer. A table of average monthly consumptions by general class sub-classification and meter size shall be updated annually by SAWS with actual prior calendar year consumption history information to serve as the source of default base amount assignments. Sewer service charges for all metered General Class water connections INSIDE THE CITY LIMITS shall be the sum of the appropriate Sewer Service Availability Charge and the application of the Sewer Monthly Volume Charges to metered water usage and are billed according to the schedule below. Customers with no San Antonio Water System water meter will be charged the Sewer Service Availability Charge based on a 2" meter size.
MONTHLY SERVICE AVAILABILITY CHARGES
Meter Size | Water Service Availability Charge | Sewer Service Availability Charge
⅝" | $12.70 | $10.00
¾" | $16.48 | $13.89
1" | $24.04 | $21.66
1½" | $42.94 | $41.08
2" | $65.62 | $64.39
3" | $126.10 | $126.55
4" | $194.14 | $196.48
6" | $383.14 | $390.73
8" | $609.94 | $623.83
10" | $761.14 | $779.23
12" | $1,063.54 | $1,090.03
MONTHLY VOLUME CHARGES
Usage Gallon-Block Threshold | Water Rate per 1,000 Gallons | Usage Gallon-Block Threshold | Sewer Rate per 1,000 Gallons
Base* | $1.9580 | All Usage | $4.3680
>100—125% of Base | $2.2520
>125—175% of Base | $2.9370
>175% of Base | $3.4270
*The Base Use is defined as 100% of the Annual Average Consumption
Uplift Assistance Program Fee rate per 1,000 Gallons—Water | $0.130 | Uplift Assistance Program Fee per 1,000 Gallons—Sewer | $0.150
Water service charges for all metered General Class water connections OUTSIDE THE CITY LIMITS of San Antonio shall be the sum of the appropriate Water Service Availability Charge and the application of the Water Monthly Volume Charges to metered water usage in every instance of service for each month or fraction thereof and are billed according to the schedule below. For a new general class water customer who does not have a record of prior-year consumption history in order to establish a base use, a default base amount shall be assigned using the average monthly consumption for the prior calendar year for the average apartment, general or industrial account (as applicable) having the same meter size and sub-classification as the customer. A table of average monthly consumptions by general class sub-classification and meter size shall be updated annually by SAWS with actual prior calendar year consumption history information to serve as the source of default base amount assignments. Sewer service charges for all metered General Class water connections OUTSIDE THE CITY LIMITS shall be the sum of the appropriate Sewer Service Availability Charge and the application of the Sewer Monthly Volume Charges to metered water usage and are billed according to the schedule below. Customers with no San Antonio Water System water meter will be charged the Sewer Service Availability Charge based on a 2" meter size.
MONTHLY SERVICE AVAILABILITY CHARGES
Meter Size | Water Service Availability Charge | Sewer Service Availability Charge
⅝" | $16.00 | $12.00
¾" | $20.66 | $16.67
1" | $29.98 | $26.00
1½" | $53.28 | $49.30
2" | $81.23 | $77.27
3" | $155.77 | $151.86
4" | $239.64 | $235.78
6" | $472.59 | $468.88
8" | $752.13 | $748.60
10" | $938.49 | $935.08
12" | $1,311.21 | $1.308.04
MONTHLY VOLUME CHARGES
Usage Gallon-Block Threshold | Water Rate per 1,000 Gallons | Usage Gallon-Block Threshold | Sewer Rate per 1,000 Gallons
Base* | $2.5460 | All Usage | $5.2420
>l00—125% of Base | $2.9280
>125—175% of Base | $3.8190
>175% of Base | $4.4560
*The Base Use is defined as 100% of the Annual Average Consumption.
Uplift Assistance Program Fee rate per 1,000 Gallons—Water | $0.130 | Uplift Assistance Program Fee per 1,000 Gallons—Sewer | $0.150
SCHEDULE C
WHOLESALE CLASS WATER AND SEWER RATE SCHEDULES
SAN ANTONIO WATER SYSTEM
San Antonio, Texas
Effective for Consumption on or about January 1, 2023
Water service charges for all metered wholesale water connections shall be the sum of the appropriate Water Service Availability Charge and the application of the Water Monthly Volume Charges to metered water usage in every instance of service for each month or fraction thereof and are billed according to the schedule below. Sewer service charges for all metered wholesale water connections shall be the sum of the appropriate Sewer Service Availability Charge and the application of the Sewer Monthly Volume Charges to metered water usage and are billed according to the schedule below.
MONTHLY SERVICE AVAILABILITY CHARGES
Meter Size† | Water Service Availability Charge | Sewer Service Availability Charge
6" | $298.14 | $340.07
8" | $473.94 | $340.07
10" | $591.14 | $340.07
12" | $825.54 | $340.07
† Wholesale water service will not be provided through a meter smaller than 6" in order to comply with fire-flow requirements and the "Criteria for Water Supply and Distribution in the City of San Antonio and its Extraterritorial Jurisdiction."
MONTHLY VOLUME CHARGES
WATER | SEWER
Usage Gallon— Block Threshold | Rate Per 1,000 Gallons | Usage Gallon— Block Threshold | Rate Per 1,000 Gallons
Base * | $2.7230 | All Usage | $4.2560
Over Base | $5.4460
* The Base Use is defined as 100% of the Annual Average Consumption or as agreed to by the wholesale customer and approved by the SAWS Board of Trustees.
SCHEDULE D
IRRIGATION CLASS WATER AND SEWER RATE SCHEDULES
SAN ANTONIO WATER SYSTEM
San Antonio, Texas
Effective for Consumption on or about January 1, 2023
Water service charges for all irrigation water service INSIDE THE CITY LIMITS of San Antonio shall be the sum of the appropriate Service Availability charge and the application of the Monthly Volume Charges to metered water usage in every instance of service for each month or fraction thereof and are billed according to the schedule below.
MONTHLY SERVICE AVAILABILITY CHARGE
Meter Size | Service Availability Charge
⅝" | $12.70
¾" | $16.48
1" | $24.04
1½" | $42.94
2" | $65.62
3" | $126.10
4" | $194.14
6" | $383.14
8" | $609.94
10" | $761.14
12" | $1,063.54
MONTHLY VOLUME CHARGES
Usage Gallon—Block Threshold | Rate Per 1,000 Gallons
8,000 Gallons | $3.4750
18,000 Gallons | $4.8650
160,000 Gallons | $6.2550
Over 160,000 Gallons | $7.9930
Uplift Assistance Program Fee rate per 1,000 Gallons—Water | $0.1590
Water service charges for all irrigation water service OUTSIDE THE CITY LIMITS of San Antonio shall be the sum of the appropriate Service Availability charge and the application of the Monthly Volume Charges to metered water usage in every instance of service for each month or fraction thereof and are billed according to the schedule below.
MONTHLY SERVICE AVAILABILITY CHARGE
Meter Size | Service Availability Charge
⅝" | $16.00
¾" | $20.66
1" | $29.98
1½" | $53.28
2" | $81.23
3" | $155.77
4" | $239.64
6" | $472.59
8" | $752.13
10" | $938.49
12" | $1,311.21
MONTHLY VOLUME CHARGES
Usage Gallon—Block Threshold | Rate Per 1,000 Gallons
8,000 Gallons | $4.5180
18,000 Gallons | $6.3250
160,000 Gallons | $8.1320
Over 160,000 Gallons | $10.3910
Uplift Assistance Program Fee rate per 1,000 Gallons-Fee rate per 1,000 Gallons—Water | $0.1590
SCHEDULE D
IRRIGATION CLASS WATER AND SEWER RATE SCHEDULES
SAN ANTONIO WATER SYSTEM
San Antonio, Texas
Effective for Consumption on or about January 1, 2024
Water service charges for all irrigation water service INSIDE THE CITY LIMITS of San Antonio shall be the sum of the appropriate Service Availability charge and the application of the Monthly Volume Charges to metered water usage in every instance of service for each month or fraction thereof and are billed according to the schedule below.
MONTHLY SERVICE AVAILABILITY CHARGE
Meter Size | Service Availability Charge
⅝" | $12.70
¾" | $16.48
1" | $24.04
1½" | $42.94
2" | $65.62
3" | $126.10
4" | $194.14
6" | $383.14
8" | $609.94
10" | $761.14
12" | $1,063.54
MONTHLY VOLUME CHARGES
Usage Gallon—Block Threshold | Rate Per 1,000 Gallons
8,000 Gallons | $3.4750
18,000 Gallons | $4.8650
160,000 Gallons | $6.2550
Over 160,000 Gallons | $7.9930
Uplift Assistance Program Fee rate 1,000 per Gallons—Water | $0.130
Water service charges for all irrigation water service OUTSIDE THE CITY LIMITS of San Antonio shall be the sum of the appropriate Service Availability charge and the application of the Monthly Volume Charges to metered water usage in every instance of service for each month or fraction thereof and are billed according to the schedule below.
MONTHLY SERVICE AVAILABILITY CHARGE
Meter Size | Service Availability Charge
⅝" | $16.00
¾" | $20.66
1" | $29.98
1½" | $53.28
2" | $81.23
3" | $155.77
4" | $239.64
6" | $472.59
8" | $752.13
10" | $938.49
12" | $1,311.21
MONTHLY VOLUME CHARGES
Usage Gallon—Block Threshold | Rate Per 1,000 Gallons
8,000 Gallons | $4.5180
18,000 Gallons | $6.3250
160,000 Gallons | $8.1320
Over 160,000 Gallons | $10.3910
Uplift Assistance Program Fee rate per 1,000 Gallons—Water | $0.130
SCHEDULE E
WATER SUPPLY FEE SCHEDULE
SAN ANTONIO WATER SYSTEM
San Antonio, Texas
Effective for Consumption on or about January 1, 2023
The Water Supply Fee shall be assessed on all potable water service for water usages in every instance of service for each month or fraction thereof according to the schedule below.
Rate Class | Usage Gallon— Block Threshold | Rate per 1,000 Gallons
Residential | 4,000 Gallons | $1.6310
7,000 Gallons | $3.0180
12,000 Gallons | $5.4640
20,000 Gallons | $7.1770
Over 20,000 Gallons | $10.1940
General | Base * | $3.0790
125% of Base | $3.5410
175% of Base | $4.6190
Over 175% of Base | $5.3890
Wholesale | Base ** | $3.5670
Over Base | $7.1340
Irrigation | 8,000 Gallons | $3.8130
18,000 Gallons | $5.3390
160,000 Gallons | $6.8640
Over 160,000 Gallons | $8.7700
Uplift Assistance Program—Residential | 2,000 Gallons | $—
6,000 Gallons | $1.6500
10,000 Gallons | $2.4750
15,000 Gallons | $4.1250
Over 15,000 Gallons | $5.7750
* The Base Use for the General Class is defined as 100% of the Annual Average Consumption
** The Base Use for the Wholesale Class is defined as 100% of the Annual Average Consumption or as agreed to by the wholesale customer and approved by the SAWS Board of Trustees.
INDUSTRIAL WASTE FEE SCHEDULE
Under Article V, Sewage Transportation, Treatment and Disposal, Division 3, Sec. 34-484, et seq.
Effective 12:01 a.m., January 1, 2025
Resolution No. 2024-227 dated November 5, 2024
Name of Fee | Fee Amount | Unit
Industrial Waste Discharge Permit—Categorical | $16,780.00 | Per Five (5) Year Permit with annual pro rata payments
Industrial Waste Discharge Permit—Non-Categorical | $12,585.00 | Per Five (5) Year Permit with annual pro rata payments
Sampling Fee—Significant Industrial Users | $614.00 | Per sample of discharge from Significant Industrial User collected under Industrial Pre-Treatment Program
Sampling Fee—Non-Significant Industrial Users | $14.00 | Per month billed to Non-Significant Industrial User under Industrial Pre-Treatment Program
Laboratory Testing Fees:
Name of Fee | Fee Amount | Unit
Alkalinity | $22.00 | Per test
Ammonia Direct | $25.00 | Per test
Ammonia Distillation | $50.00 | Per test
Biochemical Oxygen Demand | $43.00 | Per test
Chemical Oxygen Demand | $45.00 | Per test
Conductivity | $14.00 | Per test
Cyanide—Total (with Post Amending) | $58.00 | Per test
Phosphorus—Total | $32.00 | Per test
Total Kjeldahl Nitrogen | $48.00 | Per test
Total Dissolved Solids | $19.00 | Per test
Total Suspended Solids | $23.00 | Per test
Turbidity | $18.00 | Per test
Escherichia Coli—Present/Absent | $27.00 | Per test
Total Coliform—Present/Absent | $26.00 | Per test
Fecal Coliform | $26.00 | Per test
Fecal Streptococcus | $36.00 | Per test
Escherichia Coli—Membrane Filtration | $26.00 | Per test
Mercury | $43.00 | Per test
Hardness | $23.00 | Per test
Hexavalent Chromium | $41.00 | Per test
Metals | $20.00 | Per test
Fats, Oil and Grease | $79.00 | Per test
IC (Nitrite, Sulfate, Chloride, Nitrite/Nitrate Combined, Nitrate, Fluoride) | $22.00 | Per test
Organochlorine Pesticides | $244.00 | Per test
Organophosphorus Pesticides (8 compounds) | $279.00 | Per test
Semi-Volatile Organic Compounds (70—110 compounds) | $538.00 | Per test
Total Petroleum Hydrocarbons | $144.00 | Per test
Volatile Organic Compounds—Drinking Water (48—84 compounds) | $161.00 | Per test
Volatile Organic Compounds—Waste Water (31 compounds) | $217.00 | Per test
SCHEDULE F
RECYCLED WATER RATE SCHEDULES
SAN ANTONIO WATER SYSTEM
San Antonio, Texas
Effective for Consumption on or about January 1, 2025
Water service charges for all recycled water service shall be the sum of the appropriate Service Availability Charge and the application of the Monthly Volume Charges to metered water usage in every instance of service for each month or fraction thereof and are billed according to the appropriate schedule below.
EDWARDS EXCHANGE CUSTOMERS
MONTHLY SERVICE AVAILABILITY CHARGES
Meter Size | Service Availability Charge
⅝" | $20.47
¾" | $26.62
1" | $34.71
1½" | $55.14
2" | $80.61
3" | $214.42
4" | $318.71
6" | $607.95
8" | $916.42
10" | $1,256.61
12" | $1,550.45
MONTHLY VOLUME CHARGES
Rate Per 1,000 Gallons
Usage Blocks | Standard | Seasonal
Transferred Amount | $0.5397 | $0.5397
All in excess of transferred amount | $2.0207 | $2.1465
The Volume Charge "Seasonal" Rate Per 1,000 Gallons shall be applied to all billings beginning on or about May 1 and ending after five complete billing months on or about September 30 of each year. At all other times the Volume Charge "Standard" Rate Per 1,000 Gallons shall be utilized.
NON EDWARDS EXCHANGE CUSTOMERS
MONTHLY SERVICE AVAILABILITY CHARGES
Meter Size | Service Availability Charge
⅝" | $20.47
¾" | $26.62
1" | $34.71
1½" | $55.14
2" | $80.61
3" | $214.42
4" | $318.71
6" | $607.95
8" | $916.42
10" | $1,256.61
12" | $1,550.45
MONTHLY VOLUME CHARGES
Rate Per 1,000 Gallons
Usage Blocks | Standard | Seasonal
First 748,000 | $2.1611 | $2.3244
Over 748,000 | $2.2107 | $2.3438
The Volume Charge "Seasonal" Rate Per 1,000 Gallons shall be applied to all billings beginning on or about May 1 and ending after five complete billing months on or about September 30 of each year. At all other times the Volume Charge "Standard" Rate Per 1,000 Gallons shall be utilized.
ANNUAL MAXIMUM AUTHORIZED
RECYCLED WATER RATE SCHEDULES
SAN ANTONIO WATER SYSTEM
San Antonio, Texas
Effective for Consumption on or about January 1, 2026
Water service charges for all recycled water service shall be the sum of the appropriate Service Availability Charge and the application of the Monthly Volume Charges to metered water usage in every instance of service for each month or fraction thereof and are billed according to the appropriate schedule below.
EDWARDS EXCHANGE CUSTOMERS
MONTHLY SERVICE AVAILABILITY CHARGES
Meter Size | Service Availability Charge
⅝" | $22.52
¾" | $29.28
1" | $38.19
1½" | $60.65
2" | $88.67
3" | $235.87
4" | $350.59
6" | $668.75
8" | $1,008.06
10" | $1,382.27
12" | $1,705.49
MONTHLY VOLUME CHARGES
Rate Per 1,000 Gallons
Usage Blocks | Standard | Seasonal
Transferred Amount | $0.5936 | $0.5936
All in excess of transferred amount | $2.2228 | $2.3612
The Volume Charge "Seasonal" Rate Per 1,000 Gallons shall be applied to all billings beginning on or about May 1 and ending after five complete billing months on or about September 30 of each year. At all other times the Volume Charge "Standard" Rate Per 1,000 Gallons shall be utilized.
NON EDWARDS EXCHANGE CUSTOMERS
MONTHLY SERVICE AVAILABILITY CHARGES
Meter Size | Service Availability Charge
⅝" | $22.52
¾" | $29.28
1" | $38.19
1½" | $60.65
2" | $88.67
3" | $235.87
4" | $350.59
6" | $668.75
8" | $1,008.06
10" | $1,382.27
12" | $1,705.49
MONTHLY VOLUME CHARGES
Rate Per 1,000 Gallons
Usage Blocks | Standard | Seasonal
First 748,000 | $2.3772 | $2.5569
Over 748,000 | $2.4317 | $2.5781
The Volume Charge "Seasonal" Rate Per 1,000 Gallons shall be applied to all billings beginning on or about May 1 and ending after five complete billing months on or about September 30 of each year. At all other times the Volume Charge "Standard" Rate Per 1,000 Gallons shall be utilized.
ANNUAL MAXIMUM AUTHORIZED
RECYCLED WATER RATE SCHEDULES
SAN ANTONIO WATER SYSTEM
San Antonio, Texas
Effective for Consumption on or about January 1, 2027
Water service charges for all recycled water service shall be the sum of the appropriate Service Availability Charge and the application of the Monthly Volume Charges to metered water usage in every instance of service for each month or fraction thereof and are billed according to the appropriate schedule below.
EDWARDS EXCHANGE CUSTOMERS
MONTHLY SERVICE AVAILABILITY CHARGES
Meter Size | Service Availability Charge
⅝" | $24.77
¾" | $32.21
1" | $42.01
1½" | $66.72
2" | $97.54
3" | $259.45
4" | $385.64
6" | $735.62
8" | $1,108.87
10" | $1,520.50
12" | $1,876.04
MONTHLY VOLUME CHARGES
Rate Per 1,000 Gallons
Usage Blocks | Standard | Seasonal
Transferred Amount | $0.6530 | $0.6530
All in excess of transferred amount | $2.4450 | $2.5973
The Volume Charge "Seasonal" Rate Per 1,000 Gallons shall be applied to all billings beginning on or about May 1 and ending after five complete billing months on or about September 30 of each year. At all other times the Volume Charge "Standard" Rate Per 1,000 Gallons shall be utilized.
NON EDWARDS EXCHANGE CUSTOMERS
MONTHLY SERVICE AVAILABILITY CHARGES
Meter Size | Service Availability Charge
⅝" | $24.77
¾" | $32.21
1" | $42.01
1½" | $66.72
2" | $97.54
3" | $259.45
4" | $385.64
6" | $735.62
8" | $1,108.87
10" | $1,520.50
12" | $1,876.04
MONTHLY VOLUME CHARGES
Rate Per 1,000 Gallons
Usage Blocks | Standard | Seasonal
First 748,000 | $2.6149 | $2.8125
Over 748,000 | $2.6749 | $2.8360
The Volume Charge "Seasonal" Rate Per 1,000 Gallons shall be applied to all billings beginning on or about May 1 and ending after five complete billing months on or about September 30 of each year. At all other times the Volume Charge "Standard" Rate Per 1,000 Gallons shall be utilized.
LIQUID WASTE HAULER FEE SCHEDULE
Under Article V, Sewage Transportation, Treatment and Disposal, Division 4, Sec. 34-521, et seq.
Effective 12:01 a.m., January 1, 2025
Resolution No. 2024—227, dated November 5, 2024
Name of Fee | Fee Amount | Unit
Liquid Waste Permits and Coupons—Truck Permit | $440.00 | Per annual permit per liquid waste hauling truck
Liquid Waste Permits and Coupons—Truck Permit Reinspection Fee | $247.00 | Per each reinspection of a truck required for the truck to qualify for an annual liquid waste hauling permit
Liquid Waste Permits and Coupons—Manifest Coupon Books | $57.00 | Per manifest book
Disposal Site Fee | $41.00 | Per 1,000 gallons of disposed waste
Disposal Site Holiday Access Fee | $77.00 | Per hour of access on holidays
Disposal Site Weekend Access Fee | $46.00 | Per hour of access on weekends
PRIVATE FIRE PROTECTION WATER SERVICE
(cf. Sec. 34-127)
Type Nos. 1 and 2 (non-metered) and Type No. 3 (combination meter):
Minimum Annual Charge
Inside City Limits | Outside City Limits
4-inch or smaller service line connection | $291.00 | $379.00
6-inch | 402.00 | 524.00
8-inch | 489.00 | 635.00
10-inch | 565.00 | 734.00
12-inch | 676.00 | 928.00
SCHEDULE G
UPLIFT ASSISTANCE PROGRAM
RESIDENTIAL CLASS WATER AND SEWER RATE SCHEDULES
SAN ANTONIO WATER SYSTEM
San Antonio, Texas
Effective for Consumption on or about January 1, 2023
Households inside the City Limits or outside the City Limits with income at or below 125 percent of the Federal Poverty Level (FPL) are eligible to apply to be subject to the below rates.
Water service charges for all metered residential water connections INSIDE THE CITY LIMITS of San Antonio shall be the application of the Water Monthly Volume Charges to metered water usage in every instance of service for each month or fraction thereof and are billed according to the schedule below. Sewer service charge for all metered residential water connections INSIDE THE CITY LIMITS shall be the application for the Sewer Monthly Volume Charges to average monthly water usage for 90 days during three consecutive billing periods beginning after November 15 and ending on or about March 15 of each year and are billed according to the schedule below. Customers who do not have a record of winter water usage or an interim average will be billed for sewer service assuming 5,985 gallons monthly sewer usage.
MONTHLY SERVICE AVAILABILITY CHARGES
Usage Tier | Water Service Availability Charge
Tier 1 | —
Tier 2 | $3.00
MONTHLY VOLUME CHARGES
Water | Sewer
Usage Tier gallon—Block Threshold | Rate per 1,000 Gallons | Usage Tier Gallon—Block Threshold | Rate per 1,000 Gallons
2,000 Gallons | $— | 2,000 Gallons | $—
6,000 Gallons | $1.0000 | Over 2,000 Gallons | $2.700
10,000 Gallons | $1.5000
15,000 Gallons | $2.5000
Over 15,000 Gallons | $3.5000
Water service charges for all metered residential water connections OUTSIDE THE CITY LIMITS of San Antonio shall be the application of the Water Monthly Volume Charges to metered water usage in every instance of service for each month or fraction thereof and are billed according to the schedule below. Sewer service charges for all metered residential water connections OUTSIDE THE CITY LIMITS shall be the application of the Sewer Monthly Volume Charges to average monthly water usage for 90 days during three consecutive billing periods beginning after November 15 and ending on or about March 15 of each year and are billed according to the schedule below. Customers who do not have a record of winter water usage or an interim average will be billed for sewer service assuming 5,985 gallons monthly sewer usage.
MONTHLY SERVICE AVAILABILITY CHARGES
Usage Tier | Water Service Availability Charge
Tier 1 | —
Tier 2 | $3.90
MONTHLY VOLUME CHARGES
Water | Sewer
Usage Tier gallon—Block Threshold | Rate per 1,000 Gallons | Usage Tier Gallon—Block Threshold | Rate per 1,000 Gallons
2,000 Gallons | $— | 2,000 Gallons | $—
6,000 Gallons | $1.3000 | Over 2,000 Gallons | $3.240
10,000 Gallons | $1.9500
15,000 Gallons | $3.2500
Over 15,000 Gallons | $4.5500
SCHEDULE H
CONSERVATION FEES
RESIDENTIAL, GENERAL AND IRRIGATION CLASSES
SAN ANTONIO WATER SYSTEM
San Antonio, Texas
Effective for Consumption on or about January 1, 2023
The below rates and charges are intended to recover costs associated with the SAWS Conservation Program.
RESIDENTIAL CLASS CONSERVATION VOLUMETRIC RATES
The volumetric rates shown below for Residential Class customers are included as part of the corresponding Residential volumetric rate amounts by Usage Gallon-Block Threshold shown in Schedule A. The Residential Class amounts shown here are applied to both Inside and Outside the City Limits customers.
Usage Gallon-Block Threshold | Rate per 1,000 Gallons
4,000 Gallons | $—
7,000 Gallons | $—
12,000 Gallons | $0.6450
Over 20,000 Gallons | $1.2030
GENERAL AND IRRIGATION CLASS CONSERVATION METER CHARGES
The Monthly Charges amount by meter size shown below are included as part of the corresponding Monthly Service Availability Charge amounts by meter size shown in General Class Schedule B and the Irrigation Class Schedule D, respectively. The General and Irrigation Class amounts shown here are applied to both Inside and Outside the City Limits customers. This schedule replaces the General Class Conservation Fee schedule established by City Ordinance No. 87043, Section 2 (Adopted December 1, 1997).
Meter Size | Monthly Charge
⅝" | $1.70
¾" | $2.55
1" | $4.25
1½" | $8.50
2" | $13.60
3" | $27.20
4" | $42.50
6" | $85.00
8" | $136.00
10" | $170.00
12" | $238.00
DROUGHT SURCHARGE SCHEDULES
(cf. Sec. 34-128.)
Stages III and IV
In addition to regular charges, the following rate surcharges shall apply during Stages III and IV for all service INSIDE AND OUTSIDE THE CITY LIMITS of San Antonio, measured per 1,000 gallons for water usage in every instance of service for each billing month the Drought Surcharge is in effect, and shall be as follows:
Customer Class | Rate per Thousand Gallons | Meter Size | Stage III Threshold (gallons) | Stage IV Threshold (gallons)
Residential | $10.37 | All Sizes | 20,000 | 12,000
Billed Commercial | $10.37 | ⅝ | 12,000 | 7,200
¾ | 18,000 | 10,800
1 | 30,000 | 18,000
1.5 | 60,000 | 36,000
2 | 96,000 | 57,600
3 | 210,000 | 126,000
4 | 360,000 | 216,000
6 | 810,000 | 486,000
8 | 1,080,000 | 648,000
10 | 1,440,000 | 864,000
NON-COMPLIANCE CHARGE SCHEDULE
(cf. Sec. 34-135.)
In addition to regular charges, the following non-compliance charges shall apply for any violations of Article IV for all water service customers, where relevant, both INSIDE AND OUTSIDE THE CITY LIMITS of San Antonio, in every instance of service for each billing month the violation occurs, and shall be as follows:
Violation Number | Fee Design - Small Users (less than one million gallons) | Fee Design - Large Users (more than one million gallons)
1st Violation | $137.00 | $500.00
2nd Violation | $225.00 | $625.00
3rd+ Violation | $500.00 | $1,250.00
(Ord. No. 80330, 6-16-94) (Ord. No. 96794, § 1(Att. 1), 11-21-02; Ord. No. 2014-04-17-0262, 4-17-14; Ord. No. 2021-12-02-0910, § 1(Att. A), 12-2-21; Ord. No. 2022-11-10-0869, §§ 1—3(Att. I), 11-10-22) (Ord. No. 2021-12-02-0910, § 1(Att. A), 12-2-21; Ord. No. 2022-11-10-0869, §§ 1—3(Att. I), 11-10-22) (Ord. No. 2017-12-07-0928, § 1(Att. I), 12-7-17; Ord. No. 2022-11-10-0867, § 1(Att. I), 11-10-22) (Res. No. 2023-198, 10-3-23) (Ord. No. 2017-12-07-0928, § 1(Att. I), 12-7-17; Ord. No. 2022-11-10-0867, § 1(Att. I), 11-10-22) (Res. No. 2023-198, 10-3-23) (Ord. No. 2017-12-07-0928, § 1(Att. I), 12-7-17; Ord. No. 2022-11-10-0867, § 1(Att. I), 11-10-22) (Ord. No. 2017-12-07-0928, § 1(Att. I), 12-7-17; Ord. No. 2022-11-10-0867, § 1(Att. I), 11-10-22) (Res. No. 2023-198, 10-3-23) (Ord. No. 2015-11-19-0956, § 4(Att. I), 11-19-15, Res. No. 16-302, Atts. III, IV; Ord. No. 2017-12-07-0928, § 1(Att. I), 12-7-17; Res. No. 19-280, § 5(Att. III), 11-5-19; Ord. No. 2022-11-10-0867, § 1(Att. I), 11-10-22) (Ord. No. 2015-11-19-0956, § 4(Att. I), 11-19-15, Res. No. 16-302, Atts. III, IV; Ord. No. 2017-12-07-0928, § 3(Att. II), 12-7-17; Res. No. 18-262, 11-13-18; Res. No. 19-280, § 7(Att. V), 11-5-19; Ord. No. 2022-11-10-0867, § 1(Att. I), 11-10-22; Res. No. 2023-198, 10-3-23; Res. No. 2024-227, § 7(Att. IV), 11-5-24) (Ord. No. 2022-11-10-0868, § 2(Att. II), 11-10-22; Res. No. 2024-227, § 5(Att. II), 11-5-24) (Ord. No. 2022-11-10-0868, § 2(Att. II), 11-10-22) (Ord. No. 2022-11-10-0868, § 2(Att. II), 11-10-22) (Ord. No. 2015-11-19-0956, § 4(Att. I), 11-19-15, Res. No. 16-302, Atts. III, IV; Ord. No. 2017-12-07-0928, § 3(Att. II), 12-7-17; Res. No. 18-262, 11-13-18; Res. No. 19-280, § 7(Att. V), 11-5-19; Ord. No. 2022-11-10-0867, § 2(Att. II), 11-10-22; Res. No. 2023-198, 10-3-23; Res. No. 2024-227, § 7(Att. IV), 11-5-24) (Ord. No. 2015-11-19-0956, § 4(Att. I), 11-19-15; Res. No. 2023-198, 10-3-23; Res. No. 2024-227, § 7(Att. IV), 11-5-24) (Ord. No. 2022-11-10-0867, § 1(Att. I), 11-10-22) (Ord. No. 2022-11-10-0867, § 1(Att. I), 11-10-22) (Ord. No. 2024-06-20-0480, § 1(Exh. A), 6-20-24)
Source: City of San Antonio, City Code, City Charter and Unified Development Code (Municode Library, library.municode.com)URL: https://library.municode.com/tx/san_antonio/codes/code_of_ordinances?nodeId=PTIICO_CH34WASE_SCHEDULE_3CUSEAPCOFetched: 10/27/2026