Billing, meter reading—Terms of payment.
Columbus City Codes § 1163.21
in effect1163.21 - Billing, meter reading—Terms of payment.
A. Billing. The city may render bills for electricity service on a monthly basis.
B. Electricity Bill Calculations. All meter readings and billings may be in units of kilowatt hours or kilowatt hours and demand and there shall be no proration of rates, except demand and customer charges and rates which may be prorated at the time of a rate change.
C. Termination for Nonpayment of Accounts. Electricity service may be terminated for nonpayment of any and all charges now and hereafter in force. Termination of electricity service for nonpayment of account shall be pursuant to the provisions of city code Section 1160.03 Electricity service will not be resumed until all service charges due and payable have been collected or a suitable payment agreement has been received from the customer of record.
The customer of record shall be responsible for payment of all applicable service charges as defined in City Code Chapter 1163.
D. Billing Disputes. Customers of record wishing to contest any service charges for which they have been billed shall contact the Division of Power at the phone number and/or address provided on the bill, to discuss the matter with a division customer service representative. If the billing dispute is not resolved through discussion with division customer service representatives, the customer of record may file a request for a hearing on the matter with the director, pursuant to provisions set forth in city code Section 1160.03(C).
(Ord. No. 0139-2011, § 3, 3-7-2011; Ord. No. 2006-2011, § 2, 12-5-2011; Ord. No. 2398-2012, § 14, 12-3-2012)
Source: City of Columbus, City Codes and City Charter (Municode Library, library.municode.com)URL: https://library.municode.com/oh/columbus/codes/code_of_ordinances?nodeId=TIT11WASEELCO_CH1163MUELRA_1163.21BIMEREERPAFetched: 10/27/2026