Operations – Trip Record Information.
35 RCNY § 59B-19
in effect§ 59B-19 Operations – Trip Record Information.
(a) Required Information. A Base Owner, other than a High-Volume For-Hire Service, must make sure that the following records are collected and transmitted to the Commission on a monthly basis in a format, layout and procedure prescribed by the Commission:
(1) With respect to all dispatched calls:
(i) The date, the time, and the location of the Passenger pickup and drop-off.
(ii) The Driver's TLC Driver License number.
(iii) The dispatched Vehicle's License number.
(iv) The TLC License number of the For-Hire Base that dispatched the Vehicle.
(v) The TLC License number of the For-Hire Base affiliated to the dispatched Vehicle.
(vi) Whether the Passenger is sharing the Vehicle for part or all of the trip with a Passenger from another dispatched call.
(vii) Where applicable, an indication that the trip concluded in a cancellation by the Passenger or Driver.
(2) Affidavit of No Dispatch. Where a base has not dispatched any trips in a reporting period, the base must submit an affidavit to the TLC affirming same. Use of e-signature on the TLC website will satisfy this requirement.
35 RCNY § 59B-19(a)(2) Fine: $100 for each day past the date the affidavit is due if plead guilty before a hearing and suspension until compliance; $150 for each day past the affidavit due if found guilty following a hearing and suspension until compliance. Fine amount not to exceed $10,000. Appearance NOT REQUIRED
(3) Timely Submission of Trip Records.
(i) A base must submit trip records for a month's trips no later than the last day of the following month. For example, all September trip records will be due on October 31st. The following penalties accrue with respect to each untimely submission of trip records:
35 RCNY § 59B-19(a)(3) Fine: $100 for each day past the date the records are due if plead guilty before a hearing and suspension until compliance; $150 for each day past the records are due if found guilty following a hearing and suspension until compliance. Fine amount not to exceed $10,000. Appearance NOT REQUIRED
(4) Incomplete Trip Records. With respect to all trip records submitted to TLC:
(i) Each set of submitted records must be complete and include all information listed in and required by paragraph (1) of this subdivision, and for those bases subject to Minimum Driver Payment Requirements, all information listed in and required by subdivision (d) of this section. The following penalties accrue with respect to each trip for which all required information was not submitted.
35 RCNY § 59B-19(a)(4)(i) Fine: $100 per incomplete trip record for the first ten incomplete records and suspension until compliance; $500 per each incomplete record thereafter and suspension until compliance. Fine amount not to exceed $10,000. Appearance NOT REQUIRED
(5) Inaccurate Trip Records. With respect to all trip records submitted to TLC:
(i) The records that each Base submits for any time period in which they dispatch trips must not contain inaccuracies. For example, the date, time and location of the passenger pick-up that is required by paragraph (1) of this subdivision must be accurate. The following penalties accrue with respect to each trip that was submitted inaccurately.
35 RCNY § 59B-19(a)(5)(i) Fine: $100 per trip record inaccuracy for the first ten inaccuracies and suspension until compliance; $500 per inaccuracy thereafter and suspension until compliance. Fine amount not to exceed $10,000. Appearance NOT REQUIRED
(6) With respect to all affiliated Vehicles:
(i) The Owner's name, mailing address, and home telephone number
(ii) The Vehicle's registration number
(iii) The Vehicle's License number
(iv) The Vehicle's license plate number
(v) The name of the Vehicle's insurance carrier and the policy number
(vi) The dates of inspection of the Vehicle and the outcome of each inspection
35 RCNY § 59B-19(a) Fine: $100 if plead guilty before a hearing and suspension until compliance; $150 if found guilty following a hearing and suspension until compliance. Appearance NOT REQUIRED
(b) Maintenance of Required Information.
(1) A Base Owner must make sure that all required information listed above is kept and made available for inspection by Commission representatives during regular business hours.
(2) Required operational records must be maintained at the Base for a period of 18 months; inspection records must be kept for 12 months.
35 RCNY § 59B-19(b) Fine: $100 if plead guilty before a hearing; $150 if found guilty following a hearing. Appearance NOT REQUIRED
(c) Special Requirements for Street Hail Liveries – Trip Record Information.
(1) Trip Record.
(i) Trip Data must be collected and stored by the Technology System Provider (TSP) electronically, through the use of the Technology System.
(ii) If the Technology System is inoperable, a written Trip Record must be kept by the Driver during the 48-hour period the Street Hail Livery is permitted to operate after timely notification of the malfunction. (See 35 RCNY § 59B-52(c))
(iii) A written Trip Record, if required, must be kept for eighteen months.
35 RCNY § 59B-19(c)(1) Fine: $100 Appearance NOT REQUIRED
(2) Written Trip Records. A written Trip Record must include the following information:
(i) The Street Hail Livery License number
(ii) The TLC Driver License number
(iii) The location where each passenger is picked up
(iv) The time each passenger is picked up
(v) The total number of passengers
(vi) The location where each passenger is dropped off
(vii) The time each passenger is dropped off
(viii) The total trip mileage
(ix) The itemized metered fare for the trip (fare, tolls, surcharge, and tip, if paid by credit or debit card)
(x) Method of payment
(xi) The trip number
(xii) Whether the trip is a Hail Trip or a Pre-Arranged Trip
(xiii) Other information required by the Commission
(xiv) For a Pre-Arranged Trip, the following information is required:
A. The time of dispatch.
B. If the dispatch was for a Pre-Arranged Trip to begin with an airport pickup.
(3) Access to Trip Record and Trip Data.
(i) Trip Data and Trip Record information must be available to the Commission (in a form and format and delivery method as specified by the Commission), the Street Hail Livery Licensee and the Street Hail Livery Driver.
(ii) Trip Data and Trip Record information must be available at the end of each shift and/or at the end of a lease or contract term.
(iii) A Street Hail Livery Base Owner must take possession of any written Trip Records weekly and hold such Trip Records for eighteen months.
35 RCNY § 59B-19(c)(3) Fine: $100 Appearance NOT REQUIRED
(4) Changes and Corrections.
(i) A Street Hail Livery Base Owner must not knowingly enter false information into the electronic data system for entry onto the electronic Trip Record
(ii) A Street Hail Livery Base Owner must not make erasures or obliterate information on a written Trip Record, or other record that Owner is required to maintain.
35 RCNY § 59B-19(c)(4)(i)-(ii) Fine: $100 Appearance NOT REQUIRED
(iii) If a wrong entry is made on any written Trip Record, the Driver, the Street Hail Livery Licensee or Street Hail Livery Base Owner must correct it and record the date, time, and reason for the change. This record must be kept as long as the written Trip Record must be kept.
35 RCNY § 59B-19(c)(4)(iii) Fine: $100 Appearance NOT REQUIRED
(iv) Trip Records, whether electronic or paper, must not be changed either in whole or in part, unless authorized by the Commission.
35 RCNY § 59B-19(c)(4)(iv) Fine: $100 – $350 and/or suspension up to 30 days Appearance REQUIRED
(Amended City Record 6/30/2016, eff. 7/30/2016; amended City Record 9/22/2016, eff. 10/22/2016; amended City Record 2/13/2017, eff. 3/15/2017; amended City Record 12/11/2018, eff. 1/10/2019; amended City Record 8/19/2019, eff. 9/18/2019; amended City Record 6/30/2021, eff. 7/30/2021; amended City Record 2/2/2023, eff. 3/4/2023)
Source: City of New York, Charter, Administrative Code and Rules (American Legal Publishing XML export, codelibrary.amlegal.com)URL: https://codelibrary.amlegal.com/codes/newyorkcity/latest/NYCrules/0-0-0-69155Fetched: 10/24/2026