CUSTOMER BILL INQUIRIES

San Antonio City Code ch. 34, art. I, div. 6

in effect

San Antonio City Code § 34-6.01 Response to customer inquiries.

Sec. 34-6.01. - Response to customer inquiries. Customers may direct questions concerning their bills to any of the system's customer service locations during regular working hours. The system shall respond to such inquiries in a timely, consistent and comprehensive fashion. (Ord. No. 80330, § 1, 6-16-94)

San Antonio City Code § 34-6.02 Procedures and guidelines for routine customer inquiries.

Sec. 34-6.02. - Procedures and guidelines for routine customer inquiries. The system has established procedures and guidelines to be followed for certain types of routine inquiries such as high bills and adjustments due to leakage. Such procedures are available to any customer upon request at any of the system's customer service locations. (Ord. No. 80330, § 1, 6-16-94)

San Antonio City Code § 34-6.03 Procedures and guidelines for non-routine customer inquiries.

Sec. 34-6.03. - Procedures and guidelines for non-routine customer inquiries. The system has established procedures and guidelines to be followed for certain types of nonroutine inquiries. A compilation of such procedures, including methods for determining consumption during the winter sewer averaging period, is available to any customer upon request at any of the system's customer service locations. (Ord. No. 80330, § 1, 6-16-94)

San Antonio City Code § 34-6.04 Itemized statement.

Sec. 34-6.04. - Itemized statement. When a customer requests preparation by SAWS of an itemized statement of the customer's account history for a specified period of time, a fee of thirteen dollars ($13.00) per hour of required preparation time shall be assessed the customer. (Ord. No. 2007-12-13-1345, § 2(Att. B), 12-13-07)

Source: City of San Antonio, City Code, City Charter and Unified Development Code (Municode Library, library.municode.com)URL: https://library.municode.com/tx/san_antonio/codes/code_of_ordinances?nodeId=PTIICO_CH34WASE_ARTIINGE_DIV6CUBIINFetched: 10/27/2026