Final Bill Required from Service Dealers.
6 RCNY § 2-257
in effect§ 2-257 Final Bill Required from Service Dealers.
(a) A service dealer must give a legible copy of the Final Bill, together with the repaired item, to every customer.
(b) A Final Bill means a document containing:
(1) the date of the Final Bill;
(2) the true legal identity, business address and license number of the service dealer, as shown on the license issued by this Department;
(3) the name and address of the customer;
(4) a description of the item serviced, including make, model and serial number, where available, or such other features as will reasonably identify the item left for repair;
(5) the complete and legible signature of the service dealer or their agent, or in cases where service is performed and completed in the customer’s home, the signature of the agent who performed the service; and
(6) a statement of total charges.
(c) The statement of total charges must include:
(1) an itemized list of and description of parts replaced, which must:
(i) include a description by make, model and serial number or by class and type of each part, where available, or such other description as will reasonably identify each part; and
(ii) state if a part is used, rebuilt or reconditioned; and
(iii) state the charge for each part replaced; and
(iv) not contain miscellaneous charges such as "shop materials" or "shop supplies," or other similar all-inclusive phrases, which exceed $3.00; and
(v) state if any part was replaced under a warranty or guarantee arrangement or for "no charge" and
(vi) state the service dealer's policy regarding warranties and guarantees on parts and labor, including:
(A) the service dealer's warranties or guarantees given in connection with repairs, and
(B) warranties or guarantees honored by the licensee.
(2) a statement or description of the labor or technical services performed for which a charge was imposed, which shall include:
(i) the total cost for such labor; and
(ii) if time is relevant to the computation of labor charges, the total time spent on repair and the labor rate per hour; or
(iii) any other basis used for computation and a description of the applicable method of computation.
(3) a statement of any additional charges, if any, for the Written Estimate, pick-up and delivery, service call, storage, installation and any other charges.
(Amended City Record 8/6/2026, eff. 9/8/2026)
Source: City of New York, Charter, Administrative Code and Rules (American Legal Publishing XML export, codelibrary.amlegal.com)URL: https://codelibrary.amlegal.com/codes/newyorkcity/latest/NYCrules/0-0-0-156426Fetched: 10/24/2026