Comply with Laws – Conduct Rules.
35 RCNY § 78-20
in effect§ 78-20 Comply with Laws – Conduct Rules.
(a) Acceptance of Gift or Gratuity. An E-Hail Application Provider Licensee or any person acting on his or her behalf must not accept any gift, gratuity, or thing of value from an Owner or Driver of any vehicle licensed by the Commission or from anyone acting on behalf of an Owner or Driver for the purpose of violating any of these rules through acts of commission or omission.
(b) Reporting Requests for Gift or Gratuity. An E-Hail Application Provider Licensee, any person acting on the E-Hail Application Provider's behalf, or any of the E-Hail Application Provider's employees must immediately report to the Commission and the NYC Department of Investigation any request or demand for a gift, gratuity, or thing of value by any employee, representative, or member of the Commission or by any public servant.
(c) Offer of Gifts and Gratuities. An E-Hail Application Provider Licensee or any person acting on his or her behalf must not offer or give any gift, gratuity, or thing of value to any employee, representative, or member of the Commission or to any other public servant.
35 RCNY § 78-20(a)-(c) Penalty: $10,000 fine and revocation Appearance REQUIRED
(d) Reporting Offers of Gift or Gratuity. An E-Hail Application Provider Licensee must notify the Commission immediately by telephone and in writing or email within 24 hours after receiving any offer of a gift or gratuity prohibited by subdivision (a) above.
(e) Fraud, Misrepresentation and Larceny. An E-Hail Application Provider Licensee, while performing his or her duties and responsibilities as an E-Hail Application Provider Licensee, must not commit or attempt to commit, alone or in concert with another, any act of fraud, misrepresentation, or larceny. Examples of fraud, larceny, or misrepresentation include, but are not limited to:
• calibration of a fare other than that set by the Commission;
• falsification of Trip Data.
35 RCNY § 78-20(d)-(e) Penalty: $10,000 fine and revocation Appearance REQUIRED
(f) Willful Acts of Omission and Commission.
(1) Omission. While performing the duties and responsibilities of an E-Hail Application Provider Licensee, an E-Hail Application Provider Licensee must not deliberately fail to perform, alone or with another, any act where this failure is against the best interests of the public, although not specifically mentioned in these Rules.
(2) Commission. While performing the duties and responsibilities of an E-Hail Application Provider Licensee, an E-Hail Application Provider Licensee must not deliberately perform, alone or with another, any act that is against the best interests of the public, although not specifically mentioned in these Rules.
35 RCNY § 78-20(f) Penalty: $350 and/or suspension up to 30 days or revocation Appearance REQUIRED
(g) Notice of Criminal Conviction.
(1) An E-Hail Application Provider Licensee must notify the Commission in writing within two (2) days after any criminal conviction of the E-Hail Application Provider Licensee or any of the E-Hail Application Provider Licensee's Business Entity Persons.
(2) Notification must be in writing and must be accompanied by a certified copy of the certificate of disposition of the conviction issued by the clerk of the court.
35 RCNY § 78-20(g) Penalty: $500 and/or suspension up to 30 days Appearance REQUIRED
(h) Threats, Harassment, Abuse. An E-Hail Application Provider Licensee must not threaten, harass, or abuse any governmental or Commission representative, public servant, or other person while performing his or her duties and responsibilities as an E-Hail Application Provider Licensee.
35 RCNY § 78-20(h) Penalty: $500 and/or suspension up to 30 days or revocation Appearance REQUIRED
(i) Use or Threat of Physical Force. An E-Hail Application Provider Licensee must not use or attempt to use any physical force against a Commission representative, public servant, or other person while performing his or her duties and responsibilities as an E-Hail Application Provider Licensee.
35 RCNY § 78-20(i) Penalty: $500 and/or suspension up to 60 days or revocation Appearance REQUIRED
(j) Failure to Cooperate with Law Enforcement. An E-Hail Application Provider Licensee must cooperate with all law enforcement officers and representatives of the Commission at all times.
35 RCNY § 78-20(j) Penalty: $250 fine Appearance NOT REQUIRED
(k) Failure to Cooperate with the Commission. An E-Hail Application Provider Licensee must answer and comply as directed with all questions, communications, notices, directives, and summonses from the Commission or its representatives. An E-Hail Application Provider Licensee must produce his or her Commission License and other required documents whenever the Commission requires.
35 RCNY § 78-20(k) Penalty: $250 fine and suspension until compliance Appearance REQUIRED
Source: City of New York, Charter, Administrative Code and Rules (American Legal Publishing XML export, codelibrary.amlegal.com)URL: https://codelibrary.amlegal.com/codes/newyorkcity/latest/NYCrules/0-0-0-74034Fetched: 10/24/2026