§ 15-9-35 — SERVICE CONTRACT CREATED
Austin City Code (Supp. No. 174: codified through Ordinance No. 20260521-050, effective June 1, 2026) · Austin City Code § 15-9-35
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§ 15-9-35 - SERVICE CONTRACT CREATED.
(A) Except as provided in Subsection (B), a service contract is created when: (1) the City and a person execute a written service agreement; (2) the City accepts a written, electronic, or verbal application for utility services; (3) the City provides utility services to a person; or (4) other circumstances that obligate a person to pay the City for utility service. (B) If a person who has not requested utility service is receiving service, the person may notify the City in writing within 72 hours after the person knows of the service to request that the City disconnect the service without incurring liability for utility service charges. If the City receives notice under this subsection later than 72 hours after the person knows the person is receiving services that were not requested, the person is liable for utility services charges provided by the City. (C) A service contract under this section includes: (1) a customer's duty to pay for utility services provided by the City on or before the payment due date specified on the customer's bill; (2) the City's duty to provide utility services to a customer who is not in arrears; and (3) the terms of this Chapter.
Source: 2003 Code Sections 15-9-3(27) and 15-9-31; 1992 Code Sections 18-4-003 and 18-4-050; Ord. 040805-02; Ord. 20090305-003.