§ 15.18.050 — Complaint procedures

15.18.050 - Complaint procedures.

A. A subscriber who wishes to file a service-related complaint with the city against a cable operator must notify the city of such complaint in writing. A copy of the complaint must be forwarded by the subscriber to the cable operator. B. The cable operator shall, within fifteen days of receipt of the complaint, provide a written response to the city and the complaining subscriber. Such response should include a proposed resolution to the alleged violations asserted in the complaint. C. A complaining subscriber shall have fifteen days following the subscriber's receipt of the cable operator's response to notify the city and cable operator in writing of either of the following: 1. The subscriber's acceptance or rejection of the cable operator's proposed resolution; or 2. The subscriber's proposed resolution of the complaint. A subscriber's failure to provide such written notification shall be deemed an acceptance of the cable operator's proposed solution. Where a subscriber proposes a resolution of the complaint, the cable operator shall have fifteen days following the cable operator's receipt of the subscriber's proposed resolution to notify the city and subscriber of its acceptance or rejection of the subscriber's proposed resolution. D. Where a resolution to the complaint is not agreed upon by the cable operator and subscriber, the city may impose a resolution to be binding upon both the cable operator and the complaining subscriber. E. To the extent allowed by law, a cable operator or subscriber may appeal a city-imposed resolution to the Federal Communications Commission.

(Ord. 11636 § 1 (part), 1993)