Customer billing.

Chandler City Code § 50-4

in effect

50-4. - Customer billing. A. Monthly statements shall be rendered by the Management Services Director to each utility customer, billing periods to normally consist of approximately thirty (30) days. Each statement shall also inform the customer of the consequences of nonpayment and the telephone numbers of appropriate personnel authorized to resolve billing disputes. Each statement shall contain the customer's account number; the reading date; the delinquent date; the present and previous meter reading; the consumption in thousand gallons; the amount of charges for water services; wastewater service; garbage and refuse removal service; new account fee or service call fee, if applicable; previous balance, if any; applicable taxes; and total amount due. B. First and/or final statements rendered for periods of less or more than thirty (30) days shall have the minimum monthly utility charges prorated daily. In addition to the prorated utility charges, the statement shall include a charge for each thousand gallons of water metered during said period plus applicable taxes. C. Statements rendered on properties during the course of construction or development shall be for water only plus applicable taxes; however, the builder or developer shall be responsible for the removal and disposal of all construction debris. Wastewater service charges and garbage and refuse collection charges shall be charged to the builder or developer following final inspection by the building inspection division. D. Should a billing error be found, whether in favor of the City or in favor of the customer, adjustments to prior bills will be allowed for a period of not more than twenty-four (24) months from the date the error was first reported. Refunds to customers or additional charges due from customers will be non-interest bearing. E. Should an error occur in the reading of the meter, whether technical or otherwise, the City will utilize a reasonable method to estimate actual consumption for billing purposes. F. Any property upon which utility services may have been furnished by the City, and which may not for any cause have been assessed for such use on the books of the City, shall be assessed for the use for which it is in arrears. Upon the failure of the payment of these charges, the supply of water shall be turned off, pending settlement. (Ord. No. 669, § 2, 3-11-76; Ord. No. 1971, § I, 7-14-88; Ord. No. 2206, § I, 1-24-91; Ord. No. 3058, § 2, 11-18-99; Ord. No. 4465, § 1(C), 8-15-13; Ord. No. 4752, § 1B, 6-22-17; Ord. No. 5148, § 2(Exh.), 1-22-26)

Source: City of Chandler, Arizona, City Code and City Charter (Municode Library, library.municode.com)URL: https://library.municode.com/az/chandler/codes/code_of_ordinances?nodeId=PTVIIIUT_CH50SAUT_ARTIGEPR_50-4CUBIFetched: 11/1/2026