PROCEDURES.
Austin City Code § 14-3-6
in effect§ 14-3-6 - PROCEDURES.
(A) The City may develop claims procedures as set forth in this chapter and all necessary form(s) for use by displaced persons in submitting claims, provide the necessary forms and guidelines to all displaced persons, and provide reasonable assistance necessary to complete and file claims authorized under this chapter.
(B) A claim for a business reestablishment payment or relocation benefits must be supported by documentation of expenses incurred, such as bills, receipts, certified prices, and appraisals.
(C) A claim must be submitted to the City in a timely manner.
(1) Tenants must file all claims for business reestablishment payments or relocation benefits no later than the last day of the 18 th month after the date of displacement.
(2) Owners must file all claims for business reestablishment payments or relocation benefits no later than the last day of the 18 th month after (i) the date of displacement; or (ii) the date final payment is made for the acquired property, whichever is later.
(3) The city manager may waive these deadlines when waiver is in the public interest.
(D) If all or part of a claim is denied for any reason, including due to late filing, the City will notify the displaced person of the reason(s) for the denial and the procedures for requesting review of the decision. The notice will be made in writing and as soon as practicable.
(E) A displaced person whose claim for assistance under this regulation is denied in full or in part may seek review of the decision.
(1) The displaced person must make the request for review within 60 days of the date of the notice informing the person of the decision to deny the claim.
(2) The request must:
(a) be made in writing;
(b) state the reason(s) the displaced person believes an error was made in determining the person's eligibility for assistance;
(c) state the amount(s) the person believes the person should receive under this regulation; and
(d) include all documentation, calculations, or other information supporting the amount(s) the person believes the person should receive.
(3) The city manager will review all claims submitted in accordance with this regulation and notify the displaced person of the decision within 60 days after receipt of the request for review. The decision by the city manager is final.
(Ord. No. 20230914-055, Pt. 1, 9-25-23)
Source: City of Austin, City Code and City Charter (Municode Library, library.municode.com)URL: https://library.municode.com/tx/austin/codes/code_of_ordinances?nodeId=TIT14USSTPUPR_CH14-3REBE_S14-3-6PRFetched: 10/27/2026