STANDARDS OF SERVICE

Jacksonville Ordinance Code tit. VI, ch. 220, pt. 4, subpt. A

in effect

Jacksonville Ordinance Code § 220.401 Refusal to convey passenger; exception.

Sec. 220.401. - Refusal to convey passenger; exception. No for-hire driver shall refuse to convey a passenger to any part of the City over paved streets, under tender of legal fare, unless the passenger is obviously under the influence of alcohol, narcotics or drugs or otherwise not in control of his faculties to an extent that constitutes an immediate hazard to the safety or operation of the vehicle for hire or the safety of the for-hire driver or other occupants of the vehicle. (Ord. 2019-183-E, § 2)

Jacksonville Ordinance Code § 220.402 Maximum number of passengers.

Sec. 220.402. - Maximum number of passengers. It shall be unlawful for a for-hire driver to permit more passengers to occupy a vehicle for hire at one time than the number of passengers which the vehicle for hire was designed or designated by the manufacturer of the vehicle to carry. (Ord. 2019-183-E, § 2)

Jacksonville Ordinance Code § 220.403 Receipts furnished passengers upon request.

Sec. 220.403. - Receipts furnished passengers upon request. Every for-hire driver of a vehicle for hire, upon the request of a passenger, shall supply the passenger with a written or electronic receipt showing the place the passenger was picked up by the vehicle, the passenger's destination, the fare paid by the passenger and the date of the transaction. Notice of the provisions of this Section shall be conspicuously posted in each taxicab or shuttle. (Ord. 2019-183-E, § 2)

Jacksonville Ordinance Code § 220.404 Items lost and found.

Sec. 220.404. - Items lost and found. Each for-hire driver shall examine his vehicle for hire at the end of his shift and turn over to the owner of the vehicle items left by a passenger in the vehicle. The owner shall maintain a written record of all items turned over to him, in a form approved by the Director, containing a description of the item, the date it was turned in, the vehicle for hire in which it was found and the for-hire driver who turned the item in. The item shall be examined and the owner identified and notified, if possible. If the item is claimed, a record shall be made of the name and address of the claimant. No item shall be disposed of, other than by return to its owner, within 90 days of the date it is turned in and, when disposed of, a record shall be made of its disposition. (Ord. 2019-183-E, § 2)

Jacksonville Ordinance Code § 220.405 Designation of taxi stands; change.

Sec. 220.405. - Designation of taxi stands; change. (a) The Department, subject to the approval of the Sheriff and the City Highway Engineer, is empowered to designate the location of and extent of space for stands on the streets within the City to be known as taxi stands and whether a taxi stand is reserved for metered or unmetered taxicabs or may be used by both metered and unmetered taxicabs. The boundaries of each taxi stand shall be designated by a sign which clearly states that the taxi stand is for use by taxicabs only. The Department shall file a complete list of the locations with the Council Secretary and shall file semiannual reports of changes required to maintain the list in a current status. (b) A taxi stand may be enlarged, restricted, changed, relocated or abolished by the Department, with the consent of the Sheriff and the City Highway Engineer, if in its judgment, public necessity, safety or convenience requires this action. Before this action becomes effective, the Department shall notify all owners of the proposed action and request them to file objections that they may have with it within ten days from the date of the notice. If no objections are timely filed, the proposed action shall become effective at the time prescribed by the Department. If objections are timely filed, the Department shall give the objecting owners an opportunity to present their objections, comments and recommendations to it, the Sheriff and the City Highway Engineer within a reasonable time after the objections are filed. Thereafter, the Department, with the concurrence of the Sheriff and the City Highway Engineer, shall confirm, modify or abandon the proposed action and so notify all owners. (Ord. 2019-183-E, § 2)

Jacksonville Ordinance Code § 220.406 Prohibition of use of taxi stands.

Sec. 220.406. - Prohibition of use of taxi stands. No automobile or other means of conveyance, except a taxicab, shall be permitted to use a taxi stand at any time. (Ord. 2019-183-E, § 2)

Jacksonville Ordinance Code § 220.407 Manner of entering and leaving taxi stand.

Sec. 220.407. - Manner of entering and leaving taxi stand. A for-hire driver shall enter and park a taxicab in a taxi stand in an orderly manner and shall not attempt to enter or park in a taxi stand until there is an unoccupied space therein in accordance with the number of taxicabs which the taxi stand is designated to accommodate. Taxicabs shall enter a taxi stand at the rear thereof and shall leave therefrom in their respective order of entrance; provided, that a taxicab may leave a taxi stand at a time: (a) That there is no passenger in the taxicab. (b) That the for-hire driver takes on a passenger whose fare will be paid by means of a charge account established with the owner of the taxicab. (Ord. 2019-183-E, § 2)

Jacksonville Ordinance Code § 220.408 Depriving others of use of taxi stands.

Sec. 220.408. - Depriving others of use of taxi stands. It shall be unlawful for an owner or a for-hire driver to use a taxi stand in a manner which will deprive another owner or another for-hire driver of the use thereof, if lawfully entitled to do so by this Chapter or the rules or administrative orders issued by the Director. (Ord. 2019-183-E, § 2)

Jacksonville Ordinance Code § 220.409 Compensation for use of taxi stands prohibited.

Sec. 220.409. - Compensation for use of taxi stands prohibited. It shall be unlawful for a person holding title to or having possession or control of real property which abuts or is adjacent to a public street on which a taxi stand is located to demand or receive from an owner or a for-hire driver a charge or compensation of any kind whatsoever as consideration for the use of the public street space as a taxi stand. (Ord. 2019-183-E, § 2)

Jacksonville Ordinance Code § 220.410 Operation of for-hire business records.

Sec. 220.410. - Operation of for-hire business records. A vehicle for hire shall maintain the following records: (a) Individual ride records for at least one year after the date on which each ride is provided; and (b) Individual records of vehicle for hire drivers for at least one year after the date on which the vehicle for hire driver's relationship with the vehicle for hire ends. (Ord. 2019-183-E, § 2)

Jacksonville Ordinance Code § 220.411 Posting and exhibition of Driver and license plate number.

Sec. 220.411. - Posting and exhibition of Driver and license plate number. The vehicle for hire's digital network must display a photograph of the vehicle for hire driver and the license plate number of the vehicle for hire vehicle used for providing the prearranged ride before the rider enters the vehicle for hire driver's vehicle. (Ord. 2019-183-E, § 2)

Source: City of Jacksonville, Ordinance Code and Charter and Related Laws (Municode Library, library.municode.com)URL: https://library.municode.com/fl/jacksonville/codes/code_of_ordinances?nodeId=TITVIBUTROC_CH220VEHI_PT4STSEFARACH_SPASTSEFetched: 10/27/2026