Installations, connections, and other services.

Greensboro Code of Ordinances § 7-83

in effect

Sec. 7-83. - Installations, connections, and other services. (a) Standard installations. Standard installation shall consist of a service not exceeding one hundred fifty (150) feet from a single point or pedestal attachment to the customer's residence. Service in excess of one hundred fifty (150) feet and concealed wiring shall be charged at such cost as exceeds normal installation costs. The desire of the subscriber as to the point of entry into the residence or commercial establishment and location of pedestal shall be observed whenever possible. Runs in building interiors shall be as unobtrusive as possible. The grantee shall use due care in the process of installation and shall repair any damage to the subscriber's property caused by said installation. Such restoration shall be undertaken within no more than ten (10) days after the damage is incurred and shall be completed as soon as possible thereafter. (b) Deposits. Any deposit required by the grantee shall bear interest at a rate of not less than the deposit rate of the bank then utilized by the city. (c) Lockout devices. The grantee, as part of its promotional literature, shall provide to the potential subscriber information concerning the availability of a lockout device for use by a subscriber. The lockout device described herein shall be made available to all subscribers requesting it beginning on the first day that any cable service is provided. (d) Reconnection. The grantee shall restore service to customers wishing restoration of service, provided customer shall first satisfy any previous obligations owed. (e) Free disconnection. Subscribers shall have the right to have cable service disconnected without charge unless otherwise specified in FCC rules. A refund of unused service charges shall be paid to the customer within sixty (60) days from the date of termination of service. (f) Downgrade fees. No downgrade fees shall be handled in accordance with FCC rules. (g) Delinquent accounts. The grantee shall use its best efforts to collect on delinquent subscriber accounts. Service will not be disconnected if a delinquent customer agrees at any time to be placed on a mutually acceptable payment plan to clear the account and makes all payment in a timely fashion. In all cases, the grantee shall provide the customer with at least ten (10) working days' written notice prior to disconnection. (h) Subscriber policies. The grantee shall comply with all subscriber policies in the cable ordinance and the franchise agreement. (i) Installation. The grantee shall install cable to a subscriber within seven (7) business days of request by the subscriber in accordance with the technical standards set forth in the franchise, unless the subscriber requests a later installation. (Ord. No. 94-109, § 1, 10-24-94)

Source: City of Greensboro, North Carolina, Code of Ordinances and City Charter (Municode Library, library.municode.com)URL: https://library.municode.com/nc/greensboro/codes/code_of_ordinances?nodeId=COOR_CH7CACO_ARTVISEPR_S7-83INCOOTSEFetched: 11/1/2026