Investigation and withdrawal of complaints.
San Antonio City Code § 15-276
in effectSec. 15-276. - Investigation and withdrawal of complaints.
(a) An employee may file a complaint with the department and the department may investigate complaints, including anonymous complaints alleging a violation of this article.
(b) A complaint alleging a violation of this article must be filed with the department by or on behalf of an aggrieved employee within one (1) year from the date of the violation. A complaint will be deemed to be received by any member of city staff if provided in writing and shall be directed to the department by city staff. A submitted complaint should provide the following information:
(1) Name of company or employer;
(2) Location of company or employer (including branch or office);
(3) Date of incident or violation;
(4) Explanation of incident or violation;
(5) List of witnesses or persons with knowledge of the incident or violation, as applicable.
(c) An employer shall provide relevant information and testimony when requested by the department for the purposes of determining compliance with this article within fifteen (15) days of the department's request for information. An employer may request an additional ten (10) days to provide information as determined to be appropriate and upon approval of the director. Relevant information and testimony includes, and is limited to, only the information necessary to determine whether a violation of this article has occurred. This article does not provide the department with subpoena power.
(d) Pre-investigation voluntary compliance. The department will provide written notice to a employer advising that a complaint has been filed alleging a violation of this chapter and will be investigated by the department. Upon receipt of a notice of complaint, the employer will have ten (10) business days to resolve the subject matter of the complaint by paying an employee for sick and safe leave that was taken and not paid for, provide an additional period of sick and safe leave to what was denied or taken without pay, and/or addressing and correcting an administrative violation. Additional voluntary compliance methods or options can be considered and approved by the director as appropriate to the resolution of a complaint.
(e) The department shall only investigate matters related to this article and submitted complaints related to this article. The department may inform employees and relevant personnel at a worksite of an investigation of a complaint at that worksite alleging a violation of this article.
(f) Withdrawal of complaints. An employee, at any time and at the employee's sole discretion, may withdraw their complaint. A complaint is withdrawn by the employee, and will be deemed to be received, when the employee notifies an employee or elected official of the City of San Antonio in writing. A complaint withdrawal will terminate the investigation process immediately, and will result in a finding of "withdrawn complaint" with respect to the outcome of the investigation. A finding of "withdrawn complaint" will result in no fine being assessed against the employer.
(Ord. No. 2018-08-16-0620, § 2, 8-16-18; Ord. No. 2019-10-03-0795, § 1, 10-3-19)
Source: City of San Antonio, City Code, City Charter and Unified Development Code (Municode Library, library.municode.com)URL: https://library.municode.com/tx/san_antonio/codes/code_of_ordinances?nodeId=PTIICO_CH15HE_ARTXISISALEBE_S15-276INWICOFetched: 10/27/2026