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User complaint procedures.

Riverside Municipal Code § 5.66.230
in effect
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5.66.230 - User complaint procedures. Any person or patient who has received services from an ambulance service and who contends that he or she has been required to pay an excessive charge for service or that he or she has received unsatisfactory service may file a written complaint with the Administrator setting forth such allegations and the facts upon which they are based. The Administrator shall notify the franchisee of the details of such complaint, and shall investigate the matter in cooperation with the Local EMS Agency to determine the validity of the complaint. If the complaint is determined to be valid, the Administrator shall take reasonable and proper actions to secure compliance with the conditions of this chapter and the franchisee's franchise and/or permit holder's permit. (Ord. 7345 § 15, 2016; Ord. 7232 § 1, 2013; Ord. 5761 § 1, 1989)
Source: City of Riverside, California, Municipal Code and City Charter (Municode Library, library.municode.com)URL: https://library.municode.com/ca/riverside/codes/code_of_ordinances?nodeId=PTIICOOR_TIT5BU_CH5.66AM_5.66.230USCOPRFetched: 11/1/2026

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5.66.230 | Corpus