Dockless vehicle operations.
San Antonio City Code § 19-664
in effectSec. 19-664. - Dockless vehicle operations.
(a) Each dockless vehicle permitted under this article must display the emblem of the permit holder, a unique identification number, and a 24-hour phone number for customers and citizens to report safety concerns, make complaints, ask questions, or request a dockless vehicle be relocated.
(b) The fleet manager, or a designated representative, shall be available by the phone number provided on the application, seven (7) days a week between 8:00 a.m. and 5:00 p.m. to accept calls from the director.
(c) Permit holders shall not attach any personal property (other than dockless vehicles), fixtures, or structures to the public right-of-way without the separate written permission of the director. Any permission to place items in the public right-of-way must be incorporated into the permit.
(d) Permit holders shall provide the director electronic access to the current list of dockless vehicles available for rent in the city, which includes the unique identification number for each vehicle.
(e) Permit holders shall educate customers regarding the law applicable to riding, operating, and parking a dockless vehicle. A permit holder's application must provide information notifying the user that:
(1) The use of helmets is encouraged for the safety of the drivers;
(2) The legal parking of dockless vehicles;
(3) The legal operation of dockless vehicles, including the duty to yield to pedestrians.
(4) For motor-assisted scooters and electric bicycles, the areas where riding and parking are prohibited.
(f) Notices of violations or broken vehicles:
(1) Permit holders shall have one (1) hour after receiving notice of a violation, including scenarios where ADA accessibility is impacted (parking within thirty-six (36) inches of an ADA ramp, or blocking an ADA ramp), from any source, to correct violations for a dockless vehicle being parked in prohibited area under this article; for other violations the permit holder has two (2) hours after receiving notice to correct the violation.
(2) Permit holders are required to lock vehicles reported as broken, from any source, and must remove the vehicle within two (2) hours.
(3) After the time for correcting a violation has expired, the city may remove and impound a vehicle that is parked in violation of this article or broken. The permit holder must pay the city a fee of one hundred dollars ($100.00) to obtain the return of each vehicle impounded.
(4) City staff, and other persons authorized by city staff, including but not limited to Centro San Antonio and any other identified partners, may remove dockless vehicles parked in prohibited areas, dockless vehicles blocking ADA facilities, or dockless vehicles located within areas identified consistent with section 19-664(h), in violation of this article, or that are identified as broken, immediately and without notice of violation to a permit holder, in which case the city may not impose an impound fee.
(g) Permit holders shall cooperate with the city in the collection and analysis of aggregate data concerning its operations:
(1) Permit holders shall provide a monthly report to the director of the maximum number of permitted vehicles in use by riders at any time in the previous week; and
(2) Permit holders shall provide a monthly report to the director that includes:
a. The total number of rides the previous month;
b. The total number of vehicles in service for the previous month;
c. The average number of rides per vehicle per day;
d. Anonymized aggregated data taken by the permit holder's dockless vehicles in the form of heat maps showing routes, trends, origins, and destinations; and
e. Anonymized trip data taken by the permit holder's dockless vehicles that includes the origin and destination, trip duration, distance and date and time of trip.
(3) Permit holders shall provide such other reports at the director's request.
(h) Notwithstanding the above, the director has the authority to identify areas where vehicles must be removed to accommodate special events, construction, and maintenance work performed by the downtown public improvement district. The director shall have the authority to establish the time for any required removal and any subsequent deployment.
(Ord. No. 2018-10-11-0803, § 1, 10-11-18; Ord. No. 2019-02-14-0111, § 1, 2-14-19; Ord. No. 2019-12-12-1028, § 4, 12-12-19)
Source: City of San Antonio, City Code, City Charter and Unified Development Code (Municode Library, library.municode.com)URL: https://library.municode.com/tx/san_antonio/codes/code_of_ordinances?nodeId=PTIICO_CH19MOVETR_ARTXIXMOSISCELBIBIEQGP_S19-664DOVEOPFetched: 10/27/2026