Required information when reporting alarm and verification duties.
Omaha Municipal Code § 25-21
in effectSec. 25-21. - Required information when reporting alarm and verification duties.
(1) Any alarm company or its designated alarm answering service reporting an alarm to the Douglas County 911 Center shall give the following information:
(a) The principal or business name, the address of the protected premises, and the type of premises, if any, by which the premises are known.
(b) The name and telephone number of the principal or agent having ready access to the protected premises; and
(c) The type of emergency response indicated.
(2) (a)
The alarm company or its designated alarm answering service or a person reporting annunciation for a local alarm system may report to the Douglas County 911 Center any non-registered alarms. For alarm systems, it shall then report the fact that it is non-registered and the Omaha Police Department shall determine whether to respond to any non-registered reported alarms for criminal activity; provided that, if the alarm company, or its designated alarm answering service, happens to receive positive confirmation from the alarm user or a third party that Omaha Police Department response is necessary, the alarm company shall report such information to such 911 Center.
(b) It will be the responsibility of the alarm company to provide the names and locations of alarm users and fire alarm users with current, valid alarm system registrations to their designated alarm answering service. The alarm administrator may provide written notice, through letter, email, or similar means, to each alarm company on any non-registered alarm user request for the Omaha Police Department or the Omaha Fire Department response violation.
(3) The alarm company or its designated alarm answering service on a report related to annunciation for a local alarm system shall not make an alarm dispatch request of the Omaha Police Department in response to a burglar alarm signal, excluding panic, duress, holdup and fire signals, during the first seven days following an alarm system installation. The coordinator may grant an alarm user's request for an exemption from this waiting period based upon a determination that special circumstances substantiate the need for the exemption. In addition, the alarm company or alarm answering service shall:
(a) Report alarm signals by using telephone numbers designated by the coordinator;
(b) Verify every alarm signal, except a duress, holdup, panic or fire alarm activation before requesting law enforcement response to an alarm system signal;
(c) Communicate alarm dispatch request to the municipality in a manner and form determined by the coordinator;
(d) Communicate cancellations to the municipality in a manner and form determined by the coordinator;
(e) Provide that all alarm users and fire alarm users of alarm systems equipped with a duress, holdup, panic or fire alarms are given adequate training as to the proper use of the duress, holdup, panic or fire alarm;
(f) Communicate any available information on zone and location (e.g., back basement door, 2nd floor, northeast window, etc.) about the location on an alarm signal related to the alarm dispatch request;
(g) Communicate type of alarm activation (silent or audible, interior or perimeter, smoke, heat, manual pull, or water flow);
(h) Provide an alarm user or fire alarm user registration number when requesting emergency responder dispatch;
(i) After an alarm dispatch request, promptly advise the Douglas County 911 Center if the alarm company or its designated alarm answering service knows that the alarm user, fire alarm user or its agent is on the way to the alarm site;
(j) Attempt to contact the alarm user, fire alarm user or its agent within 24 hours via mail, fax, telephone or other electronic means after an alarm dispatch request is made; and
(k) Upon the effective date of this section, alarm company and its designated alarm answering service, if applicable, must maintain for a period of at least two years from the date of the alarm dispatch request, records, relating to alarm dispatch requests. Records must include the name, address and telephone number of the alarm user or fire alarm user, the alarm system or fire alarm system activated, the time of alarm dispatch request and evidence of an attempt to verify. The coordinator may request copies of such records for individually named alarm user or fire alarm user. If the request is made within 60 days of an alarm dispatch request, the alarm company or alarm answering service shall furnish requested records within three business days of receiving the request. If the records are requested between 60 days and two years after an alarm dispatch request, the alarm company or its designated alarm answering service shall furnish the requested records within 30 days of receiving the request.
(Code 1980, § 25-21; Ord. No. 35997, § 2, 7-16-02; Ord. No. 38468, § 3, 7-21-09)
Source: City of Omaha, Municipal Code and City Charter (Municode Library, library.municode.com)URL: https://library.municode.com/ne/omaha/codes/code_of_ordinances?nodeId=PTIIMUCO_CH25PO_ARTIIALRERE_S25-21REINWHREALVEDUFetched: 10/28/2026