UTILITY SERVICE PROVIDED.
Austin City Code § 15-9-31
in effect§ 15-9-31 - UTILITY SERVICE PROVIDED.
(A) The City shall provide utility service:
(1) as authorized by this chapter, the rate schedule adopted by council, and other applicable City regulation;
(2) to a valid service address;
(3) at an approved point of delivery adjacent to a City utility facility;
(4) using the most direct route practicable from the City's utility facility to an approved point of delivery; and
(5) to a customer's installation that complies with applicable Code requirements.
(B) If a customer requests a change to the customer's point of delivery, service capacity, or type of service, the customer shall:
(1) pay the cost of the change as established by the rate schedule, including applicable fees; and
(2) if necessary, enter into or amend a service contract.
(C) The City may refuse to provide utility service to a service address if the applicant owes money to the City for utility service previously provided to the applicant. The City shall provide utility service under this section if the applicant has entered into a deferred payment agreement.
(D) The City may refuse to provide water service to a service address if the director determines that there is no City-approved means of wastewater disposal at the service address.
Source: 2003 Code Section 15-9-33; 1992 Code Section 18-4-052; Ord. 040805-02; Ord. 20131205-007; Ord. No. 20180524-006, Pt. 3, 6-4-18.
Source: City of Austin, City Code and City Charter (Municode Library, library.municode.com)URL: https://library.municode.com/tx/austin/codes/code_of_ordinances?nodeId=TIT15UTRE_CH15-9UTSERE_ART3UTSE_S15-9-31UTSEPRFetched: 10/27/2026