REGULATION OF SMALL LOANS, TITLE LOANS, AND PAYDAY LOANS

RSA tit. XXXVI, ch. 399-A

in effect

RSA 399-A:1 Definitions.

399-A:1. Definitions. In this chapter: I. "Affiliate" means a partnership, corporation, trust, limited liability company, or other organization that directly or indirectly owns a lender, is under common ownership with a lender, or is directly or indirectly owned by a lender. II. "Annual percentage rate" shall be calculated according to the Truth in Lending Act, Regulation Z, 12 C.F.R. section 1026.14 and 12 C.F.R. section 1026.22. III. "Branch office" means a business location within this state of a person required to be licensed under this chapter. Branch office shall not include a person's principal office location. IV. "Check" means a draft drawn on the account of an individual or individuals at a depository institution. V. "Commissioner" means the bank commissioner. VI. "Control" means the power, directly or indirectly, to direct the management or policies of a company, whether through ownership of securities, by contract, or otherwise. Any person is presumed to control a company that: (a) Is a director, general partner, or executive officer; (b) Directly or indirectly has the right to vote 10 percent or more of a class of a voting security or membership interest, or has the power to sell or direct the sale of 10 percent or more of a class of voting securities or membership interest; (c) In the case of a limited liability company, is a managing member; or (d) In the case of a partnership, has the right to receive upon dissolution, or has contributed, 10 percent or more of the capital. VII. "Department" means the banking department. VIII. "Direct owner" means any person, including an individual, that owns, beneficially owns, has the right to vote, or has the power to sell or direct the sale of 10 percent or more of the applicant or licensee. IX. "Engaged in the business of making title loans" means that at least 10 percent of all loans made by the lender are title loans. X. "Financial institution" means a bank, savings institution, credit union, or trust company. XI. "Indirect owner" means: (a) In the case of an owner that is a corporation, each of its shareholders that beneficially owns, has the right to vote, or has the power to sell or direct the sale of, 25 percent or more of that corporation. (b) In the case of an owner that is a partnership, all general partners and those limited and special partners that have the right to receive upon dissolution, or have contributed, 25 percent or more of the partnership's capital. (c) In the case of an owner that is a trust, the trust, each trustee and each beneficiary of 25 percent or more of the trust. (d) In the case of an owner that is a limited liability company ("LLC"): (1) Those members that have the right to receive upon dissolution, or have contributed, 25 percent or more of the LLC's capital; and (2) If managed by elected managers, all elected managers. (e) In the case of an indirect owner, the parent owners of 25 percent or more of their subsidiary. XII. "Lender" means an individual, corporation, association, firm, partnership, limited liability company, joint stock company, or other form of organization that lend money or give credit temporarily on condition that the amount borrowed be returned, usually with an interest fee. "Lender" shall not include a financial institution. "Lender" shall include a person who for compensation or gain, or in the expectation of compensation or gain, either directly or indirectly: (a) Acts as an intermediary, finder, or agent of a lender or borrower for the purpose of negotiating, arranging, finding, or procuring loans, or commitments for loans. (b) Offers to serve as an agent for any person in an attempt to obtain a loan. (c) Offers to serve as an agent for any person who has money to lend for a loan. (d) Performs services or any of the business functions auxiliary or supplemental to the production, distribution or maintenance of loans for a lender. (e) Acts as a credit services organization as defined in RSA 359-D:2, II(a)(2). (f) Advertises for, solicits, or holds himself out as willing to make or procure small loans, payday loans, or title loans. (g) Holds the servicing rights to a small loan or records small loan payments on its books and records and performs such other administrative functions as may be necessary to properly carry out the debt holders' obligations under a loan agreement. XII-a. "Nationwide Multistate Licensing System and Registry" means a national licensing system and facility developed and maintained by the Conference of State Bank Supervisors and the American Association of Residential Mortgage Regulators, or their successors, for the licensing and registration of mortgage loan originators, mortgage lenders, mortgage servicers, mortgage brokers, and other non-depository financial service licensees, including small loan lenders, title loan lenders and payday loan lenders. XIII. "Payday loan" means a short term, secured or unsecured loan, other than a title loan. XIV. "Payday loan lender" means a person engaged in the business of making payday loans. XV. "Person" means any individual, firm, voluntary association, joint stock company, incorporated society, partnership, association, trust, corporation, limited liability company, or legal or commercial entity or group of individuals however organized. XVI. "Principal" of the applicant or licensee means an owner with 10 percent or more ownership interest, corporate officer, director, member, general or limited liability partner, limited partner with 10 percent or more ownership interest, trustee, beneficiary of 10 percent or more of the trust that owns the applicant or licensee, indirect owner, senior manager, New Hampshire branch manager, and any person occupying similar status or performing similar functions. XVII. "Principal office" means the main office location of a person required to be licensed under this chapter. XVIII. "Publicly traded" means a company whose securities are traded on a securities exchange system approved and supervised by the Securities and Exchange Commission, including but not limited to the NYSE, AMEX, BSE, and NASDAQ. The term also includes a public reporting company that is subject to sections 12 or 15(d) of the Securities Exchange Act of 1934. XIX. "Senior manager" means any officer of record, assistant vice president or higher, office or branch manager, director of operations, or other position the responsibilities of which provide such employee with the discretion or ability to set policy or manage or direct affairs of the licensee as a whole, or of any division or department or unit of the licensee. XIX-a. "Significant event" means: (a) Filing for bankruptcy or reorganization; (b) Criminal felony indictment or conviction of any of the licensee's principals; (c) Receiving notification of a license denial, cease and desist, consent agreement or order, suspension, or revocation, or any other formal administrative action in any state against the licensee; (d) Receiving notification of any enforcement action or investigation by the attorney general of the state of New Hampshire or of any other state pursuant to any consumer protection statute, and the reasons therefor, except routine investigations of consumer complaints; or (e) Entering into a consent agreement, settlement agreement, memorandum of understanding, or similar agreement with any regulatory body pertaining to the licensee's practices. XX. "Small loan" means a title loan, payday loan, open-end loan, or closed-end loan that: (a) Is $10,000 or less; (b) Has an annual percentage rate of 10 percent or more except for the lawful fees, if any, actually and necessarily paid out by the lender to any public officer, for filing or recording in any public office any instrument securing such loan and except for the reasonable costs, charges, and expenses, including court costs actually incurred in connection with a repossession of the security or an actual sale of the security; and (c) Is for personal, family, or household use. XXI. "Title loan" means a loan, other than a purchase money loan: (a)(1) Secured by the title to a motor vehicle; (2) Made for a period of 60 days or less; (3) With a single payment payback; and (4) Made by a lender in the business of making title loans; or (b) That is secured, substantially equivalent to a title loan, and designated as a title loan by rule or order of the commissioner. XXII. "Title loan lender" means a person engaged in the business of making title loans. Source. 2015, 73:1, eff. Jan. 1, 2016. 2017, 103:5, eff. Aug. 7, 2017. 2018, 196:6, eff. Aug. 7, 2018. 2019, 36:18, 19, eff. May 15, 2019. 2021, 194:4, eff. Oct. 9, 2021.

RSA 399-A:2 License Required.

399-A:2. License Required. I. No person shall engage in the business of a small loan lender in this state or with consumers located in this state without first obtaining a license from the commissioner as provided in this chapter. II. Each such license shall terminate on December 31 of each year. Each license shall remain in full force and effect until surrendered, revoked, suspended, or terminated. III. The provisions of this chapter shall apply to any person who seeks to evade its application by any device, subterfuge, or pretense, including, without limitation: (a) Calling a loan by any other name; (b) Using any agents, affiliates, or subsidiaries in an attempt to avoid the application of the provisions of this chapter; or (c) Having any affiliation or other business arrangement with an entity that is exempt from the provisions of this chapter, the effect of which is to evade the provisions of this chapter, including, without limitation, making a loan, while purporting to be the agent of such an exempt entity where the purported agent holds, acquires, or maintains a preponderant economic interest in the revenues generated by the loan. IV. The fact that a person is licensed or registered in the state of New Hampshire under this chapter shall not constitute a finding that the commissioner has passed in any way upon the merits or qualifications of such person or that the commissioner has recommended or given approval to any person. No person shall make, or cause to be made, to any prospective purchaser, customer, or client any representation inconsistent with the provisions of this paragraph. Source. 2015, 73:1, eff. Jan. 1, 2016.

RSA 399-A:3 Exemptions.

399-A:3. Exemptions. This chapter shall not apply to: I. Any person lawfully engaged in business as permitted by the laws of this state, the laws of any other state, or federal law relative to banks, trust companies, insurance companies, savings or building and loan associations, or credit unions, or to loans made by them. II. Any person engaged solely in the business of making loans for educational purposes or to the loans made by such persons. III. Any other person not within the intent of this chapter as the commissioner may designate by rule or order. Source. 2015, 73:1, eff. Jan. 1, 2016. 2017, 103:6, eff. Aug. 7, 2017.

RSA 399-A:4 Application and Fees.

399-A:4. Application and Fees. I. Every applicant for licensing under this chapter shall file with the commissioner a written verified application through the Nationwide Multistate Licensing System and Registry, using the Nationwide Multistate Licensing System and Registry form which shall include, but is not limited to, the following information: (a) The name of the applicant; (b) The applicant's tax identification number; (c) The address where the business is or is to be conducted and similar information for any branch office of the applicant; (d) The trade name, if any, under which the applicant proposes to conduct such business and evidence of authority to use the trade name in New Hampshire; (e) The articles of incorporation or organization or partnership agreement; (f) The name and address of the New Hampshire resident agent if the applicant is a foreign entity; (g) A financial statement as described in paragraph IV; (h) The names and social security number of the applicant's principal; (i) Authorization for the department to conduct a background check of the applicant's principals; (j) Any injunction or administrative order that has been issued against the applicant or any of its principals and whether the applicant or any of its principals have been convicted of a misdemeanor involving the lending industry or any aspect of the lending business or of any felony; and (k) Any other information that the commissioner may require including, but not limited to, the applicant's form and place of organization, the applicant's proposed method of doing business, the qualifications and business history of the applicant and its principals, and the applicant's financial condition and history. [Paragraph II effective until October 1, 2027; see also paragraph II set out below.] II. Each initial and renewal license application shall be accompanied by a nonrefundable application fee of $450 for the principal place of business of the licensee and the sum of $450 for each branch of such licensee maintained in this state. [Paragraph II effective October 1, 2027; see also paragraph II set out above.] II. Each initial and renewal license application shall be accompanied by a nonrefundable application fee of $1,000 for the principal place of business of the licensee and the sum of $750 for each branch of such licensee maintained in this state. III. (a) Unless the applicant is a publicly traded corporation, the department shall complete a background investigation and criminal history records check on the applicant's principals. If the applicant is a subsidiary, the department shall complete a background investigation and criminal history records check on individuals who are indirect owners. (b) The persons described in subparagraph (a) shall submit to the department a criminal history records release form, as provided by the New Hampshire division of state police, which authorizes the release of the person's criminal records, if any. The person shall submit with the release form a complete set of fingerprints taken by a qualified law enforcement agency or an authorized employee of the banking department. In the event that the first set of fingerprints is invalid due to insufficient pattern, a second set of fingerprints is necessary in order to complete the criminal history records check. If, after 2 attempts, a set of fingerprints is invalid due to insufficient pattern, the department may, in lieu of the criminal history records check, accept police clearances from every city, town, or county where the person has lived during the past 5 years. (c) The department shall submit the criminal history records release form to the New Hampshire division of state police which shall conduct a criminal history records check through its records and through the Federal Bureau of Investigation. Upon completion of the background investigation, the division of state police shall release copies of the criminal conviction records to the department. The department shall maintain the confidentiality of all criminal history records information received pursuant to this paragraph. (d) The department may require the applicant or licensee to pay the actual costs of each background investigation and criminal history records check. (e) The department may conduct a pre-licensing examination of the applicant. (f) The department may rely on criminal records checks reported through a national licensing system in lieu of subparagraphs (b) and (c). IV. (a) Every applicant for licensing shall be required to submit to the banking department detailed financial information sufficient for the commissioner to determine the applicant's ability to conduct the business of a small loan lender, payday lender, or title loan lender with financial integrity. (b) The application shall include a financial statement that shall be prepared in accordance with generally accepted accounting principles and shall include a balance sheet, income statement, statement of changes in owner's equity, a cash flow statement, and note disclosures. If the financial statement is not audited, a certification statement shall be attached and signed by a duly authorized officer of the licensee. The certification statement shall state that the financial statement is true and accurate to the best of the officer's belief and knowledge. If the financial statement is more than 6 months old, the applicant shall also submit an interim balance sheet and income statement not more than 3 months old. Financial statements provided in connection with a license application under this section shall be subject to review and verification during the course of any examination or investigation conducted under this chapter. (c) Each applicant and licensee shall maintain a positive net worth at all times. V. (a) Each applicant shall post a continuous surety bond in amount of $25,000. The surety bond shall be payable to the state of New Hampshire and the bank commissioner of the state of New Hampshire for the benefit of any person who is damaged by any violation of this chapter and shall be conditioned upon the licensee's compliance with each provision of this chapter. (b) Surety bonds shall include a provision requiring the surety to give written notice to the commissioner 30 days in advance of the cancellation or termination of the bond. (c) Every bond shall provide that no recovery shall be made against the bond unless the state makes a claim for recovery or the person brings suit naming the licensee within 6 years after the act upon which the recovery or suit is based. The obligations of the surety shall survive the bankruptcy, insolvency, liquidation, or reorganization of the licensee, including, without limitation, any bankruptcy, insolvency, liquidation, or reorganization commenced by or against the licensee under any applicable state or federal law, including the United State Bankruptcy Code. (d) When an action is commenced on a licensee's bond, the licensee shall immediately file a new bond. Immediately upon recovery upon any action on the bond the licensee shall file a new bond. VI. Every applicant for licensing under this chapter shall file with the commissioner irrevocable consent appointing the commissioner to receive service of any lawful process in any non criminal suit, action, or proceeding against the applicant or the applicant's successor, executor, or administrator which arises under this chapter or any rule or order under this chapter after the consent has been filed, with the same force and validity as if served personally on the person filing the consent. A person who has filed such a consent in connection with a previous application need not file another. When any person, including any nonresident of this state, engages in conduct prohibited or made actionable by this chapter or any rule or order under this chapter, and such person has not filed a consent to service of process under this section and personal jurisdiction over such person cannot otherwise be obtained in this state, that conduct shall be considered equivalent to such person's appointment of the commissioner to receive service of any lawful process. Service may be made by leaving a copy of the process in the office of the commissioner along with $5, but shall not be effective unless: (a) The plaintiff, who may be the attorney general in a suit, action, or proceeding instituted by him or her, sends a notice of the service and a copy of the process by registered mail to the defendant or respondent at such person's last address on file with the commissioner, and (b) The plaintiff's affidavit of compliance with this paragraph is filed in the case on or before the return day of the process, if any, or within such further time as the court allows. VII. The commissioner may license or register individuals or firms by means of or through the facilities of a national organization which facilitates registration and licensing on a nationwide basis. [Paragraph II effective until October 1, 2027; see also paragraph II set out below.] [Paragraph II effective October 1, 2027; see also paragraph II set out above.] Source. 2015, 73:1, eff. Jan. 1, 2016. 2018, 318:33, eff. Aug. 24, 2018. 2019, 36:20, 21, eff. May 15, 2019. 2021, 194:5, eff. Oct. 9, 2021. 2026, 294:23, eff. Oct. 1, 2027.

RSA 399-A:5 License Grant and Renewal.

399-A:5. License Grant and Renewal. I. Upon the filing of the complete application, payment of the required application fee, and completion of a pre-licensing investigation by the department, the commissioner shall issue a license to the applicant and to the applicant's branches to engage in the business of a small loan lender if the commissioner determines that: (a) The applicant's financial resources and responsibility, experience, character and general fitness, personnel, and record of past or proposed conduct warrant the public's confidence; and that (b) The business will be operated lawfully, honestly, and fairly within the provisions of this chapter. [Paragraph II effective until October 1, 2027; see also paragraph II set out below.] II. A licensee may renew its license by paying the required annual fee of $450 for the principal license and $450 for each branch office license to the banking department on or before December 31 for the ensuing year that begins on January 1 if the licensee: (a) Holds a valid license under this section; and (b) Is in compliance with this chapter and the rules adopted pursuant to this chapter. [Paragraph II effective October 1, 2027; see also paragraph II set out above.] II. A licensee may renew its license by paying the required annual fee of $1,000 for the principal license and $750 for each branch office license to the banking department on or before December 31 for the ensuing year that begins on January 1 if the licensee: III. Failure to renew the license shall result in the license terminating on December 31. IV. No license shall be issued to any person whose principal place of business is located outside of this state unless that person designates an agent residing within this state for service of process. V. The initial license term shall begin on the day the application is approved. The license shall expire on December 31 of the year in which the license term began, unless the initial license date is between November 1 and December 31, in which instance the initial license term shall run through December 31 of the following year. [Paragraph II effective until October 1, 2027; see also paragraph II set out below.] [Paragraph II effective October 1, 2027; see also paragraph II set out above.] Source. 2015, 73:1, eff. Jan. 1, 2016. 2024, 368:4, eff. Oct. 22, 2024. 2026, 294:24, eff. Oct. 1, 2027.

RSA 399-A:6 License Denial; Abandonment.

399-A:6. License Denial; Abandonment. I. If the commissioner determines that an applicant fails to meet the requirements of this chapter, the commissioner shall notify the applicant of that determination in writing immediately. II. The commissioner may deny a license application if it is in the public interest and the applicant or the applicant's principal: (a) Has filed an application for licensing which was incomplete in any material respect; (b) Is the subject of an order entered within the past 5 years by this state, any other state, or federal regulator denying, suspending, or revoking a license or registration; (c) Is permanently, preliminarily, or temporarily enjoined by any court of competent jurisdiction from engaging in or continuing any conduct or practice involving any aspect of lending or collection activities; (d) Is not qualified on the basis of such factors as experience, knowledge, and financial integrity; or (e) Should not be licensed for other good cause shown. III. Applicants may appeal a license denial in accordance with RSA 541-A and rules of the commissioner. IV. Applicants may petition the banking department for a rehearing in accordance with RSA 541 if the decision in an appeal conducted pursuant to paragraph II affirms a denial of a license application. [Paragraph V effective until October 1, 2026; see also paragraph V set out below.] V. The commissioner may deem abandoned and withdraw any application for licensure made pursuant to this chapter if the applicant fails to respond in writing within 180 calendar days to a written request from the commissioner requesting a response. Such request shall be sent via certified mail to the last known address of the applicant that is on file with the commissioner. [Paragraph V effective October 1, 2026; see also paragraph V set out above.] V. The commissioner may deem abandoned and withdraw any application for licensure made pursuant to this chapter if the applicant fails to respond in writing within 180 calendar days to any communication from the department, including but not limited to any communication made through the nationwide multistate licensing system and registry, requesting a response. [Paragraph V effective until October 1, 2026; see also paragraph V set out below.] [Paragraph V effective October 1, 2026; see also paragraph V set out above.] Source. 2015, 73:1, eff. Jan. 1, 2016. 2026, 294:5, eff. Oct. 1, 2026.

RSA 399-A:7 License Posting.

399-A:7. License Posting. No licensee shall engage in the business of a small loan lender without a conspicuously posted license in the licensee's principal place of business within this state and in each of the licensee's licensed branch offices. Source. 2015, 73:1, eff. Jan. 1, 2016.

RSA 399-A:8 License Surrender.

399-A:8. License Surrender. I. A licensee who ceases to engage in the business of a lender at any time for any cause shall surrender such license and file an annual report pursuant to RSA 399-A:10 within 15 calendar days of such cessation. II. Surrender of a license shall not take effect until the commissioner deems the surrender process complete. III. Failure to comply with the provisions of this section and rules adopted under this section shall be cause for denial of future license applications and the imposition of penalties under RSA 399-A:23. Source. 2015, 73:1, eff. Jan. 1, 2016.

RSA 399-A:9 Continuing Obligation to Update.

399-A:9. Continuing Obligation to Update. I. Licensees shall update information on file with the commissioner. If any information filed with the commissioner becomes materially inaccurate, the licensee shall, within 30 days of the event necessitating the update, submit an amendment to its application records that will correct the information on file with the commissioner. II. (a) A licensee shall submit written notification to the department of the addition or deletion of a principal, and shall provide the name and address of each new principal no later than 30 days after such change. (b) Each new principal shall authorize the commissioner to conduct a background investigation and a criminal history records check. (c) The commissioner shall investigate management and ownership changes including, but not limited to, each principal's qualifications and business history. (d) The licensee shall investigate and disclose any injunction or administrative order that has been issued against the principal and whether the principal has been convicted of a misdemeanor involving the lending industry or any aspect of the lending business or convicted of any felony, prior to the commissioner's approval of such change. III. Licensees shall notify the department of any change of address and the commissioner shall endorse such change of address on the person's license. IV. No licensee shall transact any business provided for by this chapter under a trade name or any other name different from the name stated in its license or branch office license without immediately notifying the commissioner, who shall then amend the license accordingly. V. Significant events shall be reported to the department in writing within 10 calendar days. VI. Any officer, owner, manager, or agent of any licensee, and any person controlling or having a contract under which he or she has a right to control such a licensee, whether exclusively or otherwise, and any person with executive authority over or in charge of any segment of such a licensee's affairs, shall reply promptly in writing, or in other designated form, to any written inquiry from the commissioner requesting a reply. The commissioner may require that any communication made to him or her under this section be verified. Source. 2015, 73:1, eff. Jan. 1, 2016. 2019, 36:22, eff. May 15, 2019.

RSA 399-A:10 Reporting and Filing Requirements.

399-A:10. Reporting and Filing Requirements. I. (a) Each licensee shall file, under oath, an annual report through the Nationwide Multistate Licensing System and Registry on or before March 31 each year concerning its business and operations for the preceding calendar year or license period ending December 31 in the form prescribed by the commissioner. (b) Each licensee shall also file, under oath, its financial statement through the Nationwide Multistate Licensing System and Registry within 90 days from the date of its fiscal year end. The financial statement shall be prepared in accordance with generally accepted accounting principles and shall include a balance sheet, income statement, statement of changes in owners' equity, a cash flow statement, and note disclosures. If the financial statement is not audited, a certification statement shall be attached and signed by a duly authorized officer of the licensee. The certification statement shall state that the financial statement is true and accurate to the best of the officer's belief and knowledge. II. The commissioner shall publish an analysis of the information required in the licensee's annual report as part of the commissioner's annual report. III. Any licensee or person failing to file either the annual report or the financial statement required by this section within the time prescribed shall pay to the commissioner a penalty of $25 for each calendar day the annual report or financial statement is overdue to a maximum penalty of $2,500 per report or statement and shall be subject to suspension or revocation of its license. IV. In addition to the annual report and financial statement required by this section, the commissioner may require such regular or special reports as the commissioner deems necessary to the proper supervision of licensees under this chapter. V. A document is filed when it is received by the commissioner. If any filing deadline date falls on a weekend or on a New Hampshire state or federal legal holiday, the due date shall be automatically extended to the next business day following such weekend or holiday. Source. 2015, 73:1, eff. Jan. 1, 2016. 2021, 194:6, eff. Oct. 9, 2021.

RSA 399-A:11 Record Keeping Requirements.

399-A:11. Record Keeping Requirements. I. The licensee shall maintain such books and records in accordance with sound business and accepted accounting practices as will enable the department to determine whether the licensee's business is in compliance with the provisions of this chapter and the rules adopted pursuant to it. Such records shall be maintained in a readily accessible location and made available for examination at the licensee's New Hampshire principal office or its New Hampshire branch office location or the office of its New Hampshire agent for a period of at least 3 years after the licensee's final transaction on a loan or application file. II. A licensee may maintain its records in electronic format if, upon request, the licensee provides the commissioner with: (a) A full explanation of the programming of any data storage or communications systems in use; and (b) Information from any books, records, electronic data processing systems, computers, or any other information storage system in the form requested by the commissioner. Source. 2015, 73:1, eff. Jan. 1, 2016.

RSA 399-A:12 Consumer Inquiries.

399-A:12. Consumer Inquiries. I. Consumer complaints naming licensees under this chapter, which are filed in writing with the office of the commissioner, shall be forwarded via electronic mail or certified or registered mail to the licensee for response within 10 days of receipt by the department. Licensees shall, within 10 days after receipt of such complaint, send a written acknowledgment thereof to the consumer and the banking department. Not later than 30 days following receipt of such complaint, the licensee shall conduct an investigation of the complaint and either: (a) Make appropriate corrections in the account of the consumer and transmit to the consumer and the banking department written notification of such corrections, including documentary evidence thereof; or (b) Transmit a written explanation or clarification to the consumer and the banking department which sets forth, to the extent applicable, the reasons why the licensee believes its actions are correct, including copies of documentary evidence thereof. II. A licensee who fails to respond to consumer complaints as required by this section within the time prescribed shall pay to the commissioner a penalty of $50 for each day such response is overdue. For purposes of this section, the date of transmission shall be the date such response is received by the commissioner. III. (a) Licensees which, because of extenuating circumstances beyond the control of the licensee, are unable to comply with the time frames prescribed in this section, may make written request to the commissioner for a waiver of such time frames. Waivers shall not be granted or considered unless the request for the waiver: (1) Is received by the banking department within 20 calendar days following the licensee's receipt of the complaint; (2) Specifies the reason for the request; and (3) Specifies a date certain by which the licensee shall comply with the provisions of this section. (b) Requests for waivers shall be either granted or denied within 5 calendar days of receipt by the banking department. Source. 2015, 73:1, eff. Jan. 1, 2016. 2018, 207:6, 7, eff. Aug. 7, 2018. 2021, 194:26, eff. Oct. 9, 2021.

RSA 399-A:13 Examinations and Investigations.

399-A:13. Examinations and Investigations. I. The commissioner or the commissioner's duly authorized representative shall, in accordance with RSA 383:9 and, with or without notice to the licensee or person, examine the business affairs of any licensee or any other person subject to this chapter, whether licensed or not, or more often when necessary, as the commissioner deems necessary to determine compliance with this chapter and the rules adopted pursuant to it. In determining compliance, the commissioner or the duly authorized representative may examine the books, accounts, records, files, and other documents, whether electronically stored or otherwise, and any other matters of any licensee or person. The commissioner or the duly authorized representative shall have and be given free access to the office and places of business, files, safes, and vaults of all such persons, and may require the attendance of any person and to examine him or her under oath relative to such loans or such business or to the subject matter of any examination or investigation and may require the production of books, accounts, papers, and records of such persons. II. The commissioner may, in his or her discretion, accept all or part of a report of examination of a small loan lender, certified to by the regulatory supervisory official of another state. To avoid unnecessary duplication of examinations, the commissioner, insofar as he or she deems it practicable in administering this section, may cooperate with the regulators of other states, the Federal Trade Commission, other federal regulators, or their successors in conducting examinations and investigations. III. The department may subpoena witnesses and administer oaths and to compel, by subpoena duces tecum, the production of all books, records, files, and other documents and materials whether electronically stored or otherwise relevant to its investigation at any time in any matter over which the department has jurisdiction, control, or supervision pertaining to the provisions of this chapter. IV. Every person being examined, and all of the officers, directors, employees, agents, and representatives of such person shall make freely available to the commissioner or the commissioner's examiners the accounts, records, documents, files, information, assets, and matters in their possession or control relating to the subject of the examination and shall facilitate the examination. V. The expense of such examination shall be chargeable to and paid by the licensee or person being examined. The payment shall be calculated by the same method as for payments by institutions for cost of examinations under RSA 383:11. VI. (a) Those licensees or persons, including those that maintain their files and business documents in another state shall : (1) Deliver to the commissioner a list of all New Hampshire consumers who have contracted with the licensee or with whom the licensee is otherwise engaged in business regulated under this chapter, and other requested lists summarizing the business of the licensee, within 7 days of receipt of the request; and (2) Deliver to the commissioner files selected by the commissioner from the list delivered in subparagraph (a)(1), and any other files or documents requested, within 21 days of receipt of the request. (b) Failure to provide files or documents within the time established by this paragraph shall subject a licensee or person to a fine of $50 per day for each day the files or documents are not produced. Failure to provide files or documents within 60 days after receipt of the request shall be sufficient cause for license revocation, suspension, or denial, or other penalties under this chapter. VII. The commissioner or the commissioner's duly authorized representative may investigate at any time any person that the commissioner reasonably believes is engaged in the business of making small loans, payday loans, or title loans, or participating in such business as principal, agent, broker, or otherwise; or any person who the commissioner has reasonable cause to believe is violating or is about to violate any provision of this chapter, or any rule or order under this chapter, whether such person shall claim to be within the authority or beyond the scope of this chapter. VIII. In any investigation to determine whether any person has violated or is about to violate this chapter or any rule or order under this chapter, upon the commissioner's finding that the person violated this chapter or a rule or order under this chapter, or the person charged with the violation defaults, the commissioner may recover the cost of the investigation, in addition to any other penalty provided for under this chapter. IX. If the commissioner or examiner finds any accounts or records to be inadequate, or kept or posted in a manner not in accordance with generally accepted accounting principles, the commissioner may employ experts to reconstruct, rewrite, post, or balance them at the expense of the person being examined if such person has failed to maintain, complete, or correct such records or accounting after the commissioner or examiner has given him or her written notice and a reasonable opportunity to do so. X. (a) Upon receipt of a written report of examination, the licensee shall have 30 days or such additional reasonable period as the commissioner for good cause may allow, within which to review the report, recommend any changes, and set forth in writing the remedial course of action the licensee will pursue to correct any reported deficiencies outlined in the report. (b) If so requested by the person examined, within the period allowed in subparagraph (a), or if deemed advisable by the commissioner without such request, the commissioner shall hold a closed hearing relative to the report and shall not file the report in the department until after such closed hearing and issuance of his or her order thereon. If no such closed hearing has been requested or held, the examination report, with such modifications, if any, thereto as the commissioner deems proper, shall be accepted by the commissioner and filed upon expiration of the review period provided for in subparagraph (a). The report shall in any event be so accepted and filed within 6 months after final hearing thereon. (c) All reports pursuant to this section shall be confidential and shall not be available for public inspection. The comments and recommendations of the examiner shall also be confidential information and shall not be available for public inspection. Source. 2015, 73:1, eff. Jan. 1, 2016. 2019, 168:16, eff. Sept. 8, 2019. 2021, 51:3, eff. July 24, 2021.

RSA 399-A:14 Prohibitions; Fraud and Dishonesty.

399-A:14. Prohibitions; Fraud and Dishonesty. I. No person in connection with engaging in the business of a small loan lender, directly or indirectly shall: (a) Employ any device, scheme, or artifice to defraud; (b) Make any untrue statement of a material fact or to omit to state a material fact necessary in order to make the statements made, in light of the circumstances under which they are made, not misleading; (c) Engage in any act, practice, or course of business which operates or would operate as a fraud or deceit upon any person; (d) Make fraudulent misrepresentations or circumvent or conceal any material information required to be provided to a borrower under the provisions of this chapter; or (e) Engage in dishonest or unethical practices in conducting the business of making or collecting small loans. II. No person shall make or cause to be made in any document filed under this chapter or in any proceeding under this chapter: (a) Any statement which is, at the time and in the light of the circumstances under which it is made, false or misleading in any material respect; or (b) In connection with such statement, to omit to state a material fact necessary in order to make the statements made, in light of the circumstances under which they are made, not misleading. Source. 2015, 73:1, eff. Jan. 1, 2016.

RSA 399-A:15 Provisions Applicable to All Persons Under This Chapter.

399-A:15. Provisions Applicable to All Persons Under This Chapter. I. Any loan made outside this state, as permitted by the laws of the state in which the loan was made, may be collected in this state in accordance with its terms. II. No person making a small loan, shall advertise, print, display, publish, distribute, or broadcast or cause or permit to be advertised, printed, displayed, published, distributed, or broadcast, in any manner whatsoever, any statement or representation with regard to the rates, terms, or conditions which is false, misleading, or deceptive. III. This chapter, or any part thereof may be modified, amended, or repealed so as to effect a cancellation or alteration of any license, or right of a licensee hereunder, provided that such modification, amendment, or repeal shall not impair or affect the obligation of any pre-existing lawful contracts between any licensee and any borrowers. IV. No interest shall be paid, deducted, or received in advance. Interest shall not be compounded and interest shall be computed only on unpaid principal balances. If all or any part of the consideration for a loan contract is the unpaid principal balance of the prior loan with the same lender then the loan contract may include unpaid interest of such prior loan which has accrued within 60 days of the making of the loan contract. V. If charges in excess of those permitted by this chapter are charged, contracted for, or received, except as a result of an accidental or bona fide error, the loan contract shall be void and the lender shall have no right to collect or receive any principal, charges, or recompense. VI. No licensee shall take any confession of judgment or any power of attorney running to himself, herself, or any third person to confess judgment or to appear for the borrower in a judicial proceeding. VII. A note, agreement, or promise to pay shall contain: (a) the date; (b) a schedule or description of the payments to be made thereon; (c) the agreed charges or rate of charge; and (d) the amount of the note in a closed end loan or the maximum credit line in an open end loan. VIII. No person shall include any of the following provisions in a small loan contract: (a) A hold-harmless clause; (b) A confession of judgment or other waiver of the right to notice and the opportunity to be heard in an action; (c) An agreement by the consumer not to assert any claim or defense arising out of the contract against the lender or any holder in due course; (d) An executory waiver or a limitation of exemption from attachment, execution, or other process on real or personal property held by, owned by, or due to the consumer, unless the waiver or limitation applies only to property subject to a security interest executed in connection with the loan; or (e) A clause permitting the continuation of interest after repossession of the consumer's motor vehicle. IX. No person shall be permitted to accept as collateral on a loan under this chapter: (a) Real estate; or (b) Household furniture presently in use on loans of $2,000 or less. X. Any agreement purporting to convey to a lender a security interest in the property listed in paragraph IX shall be null and void. XI. No charge for any examination, service, brokerage, commission, or other fee shall be directly or indirectly made or contracted for on closed-end loans, payday loans, or title loans except the lawful fees, if any, actually and necessarily paid out by the lender to any public officer, for filing or recording in any public office any instrument securing such loan, which fees may be collected when such loan is made, or at any time thereafter and except the reasonable costs, charges, and expenses, including court costs actually incurred in connection with a repossession of the security or an actual sale of the security in foreclosure proceedings or upon entry of judgment. XII. Credit life insurance, credit accident and health insurance, and credit involuntary unemployment insurance may be issued in connection with a loan or other credit transaction authorized by this chapter in compliance with the provisions of RSA 408:14 and the cost of such insurance and any commission, benefit, or return to the lender therefrom shall not be deemed a violation of any provision of this chapter; provided, however, that if there is more than one borrower or obligor on any such loan or credit transaction, credit life insurance providing a single benefit may cover both borrowers or obligors. XIII. The lender may require a borrower to insure tangible personal property given to secure the loan against any substantial risk of loss, damage, or destruction for an amount not to exceed the reasonable value of the property insured or the amount of the loan, whichever is less, and for the customary insurance term approximating the term of the loan. The borrower shall not be required to insure against unusual or exceptional risks not ordinarily insured against in policies issued to nonborrowers. The premium for such insurance may be included in the principal amount of the loan. Such insurance shall be written by or through a duly licensed insurance agent or broker with a company qualified to do business in New Hampshire. Such insurance shall name the borrower as insured but may include the lender as co-insured or protect the interest of the lender under a loss-payable clause. No lender shall require a borrower to duplicate or cancel existing insurance or to purchase insurance from a lender or any employee, affiliate, or associate of the lender or from any agent, broker, or insurance company designated by the lender, as a condition precedent to the making of the loan. XIV. A lender shall include in every loan contract a notice, printed in type size equal to at least 12-point type, stating that the consumer or the consumer's attorney may file a complaint with the commissioner. XV. If the contract so provides, the lender may collect a single late fee on each installment in default for a period not less than 10 days in an amount not in excess of 5 percent of the installment in default. In addition to such late fee, the contract may provide for the payment of reasonable attorneys' fees where such contract is referred for collection to an attorney not a salaried employee of the holder of the contract plus the court costs and the licensee's out-of-pocket collection expenses. XVI. Every lender shall: (a) At the time of the making a loan, mail or deliver to the borrower, or if more than one, to one of them, a payment book in which space shall be provided for the record of all payments showing principal, interest, and balance. The payment book shall contain statements showing the date of such loan, the amount of the principal of such loan, the total interest charged for the period of such loan, the nature of the security, if any, for such loan, the name and address of the borrower and of the lender, and the description of schedule of payments on such loans. Provided, however, a lender may provide a borrower with a monthly billing statement in lieu of a payment book and the information required above. (b) Give to the person making any cash payment on account of any closed end loan a receipt at the time such payment is made. (c) Permit payment in advance in an amount equal to one or more full installments at any time during the regular business hours of the lender. (d) Upon repayment of a loan in full, mark plainly every note, agreement, or assignment or other evidence of the indebtedness or assignment signed by an obligor or a copy of any of the foregoing documents with the words "PAID IN FULL" or "CANCELLED" and release or provide the borrower evidence to release any mortgage or security instrument no longer securing any indebtedness to the lender. If the original note, agreement, or assignment is retained by the lender, the original shall be returned within a reasonable period of time upon the written request of the borrower. In the case of open-ended credit, as defined in 12 C.F.R. section 1026.2(a)(20), the borrower shall provide written notice to the lender terminating such loan and surrender any checks or other device used to obtain such credit. XVII. No lender shall conduct the business of making loans under this chapter at any office, suite, room, or place of business where liquor or lottery tickets are sold. XVIII. A lender shall include a provision in the loan agreement that the borrower shall have the right to cancel the loan transaction at any time before the close of business of the next business day following the date of the transaction by paying to the lender the amount advanced to the borrower in the form of cash or other funds instrument. XIX. Persons subject to this chapter shall be responsible for the supervision of their employees, agents, and branch offices. XX. Each licensee shall maintain a positive net worth at all times. XXI. Persons subject to or licensed under this chapter shall abide by applicable federal laws, and regulations adopted thereunder, including the Federal Truth in Lending Act, and the laws, orders, and rules of this state. Any violation of such law, rule, or order shall be a violation of this chapter. XXII. Examination expenses and fees, fines, penalties, and other moneys obliged to be paid to the department shall be paid within 14 days of receipt of notice by the licensee or other person or such later time as determined by the commissioner. XXIII. No revocation, suspension, or surrender of any license shall impair or affect the obligation of any preexisting lawful contract between the licensee and any obligors, and such contracts and all lawful charges thereon may be collected by the licensee, its successors, and assigns. XXIV. All persons subject to or licensed under this chapter shall be qualified on the basis of such factors as experience, knowledge, and financial integrity to conduct business under this chapter. XXV. No person subject to this chapter shall instruct, solicit, propose, or cause a person to sign another's signature on any document without legal authority. XXVI. No person subject to this chapter shall solicit, accept, or execute any contract or other document related to any transaction that contains any blanks to be filled in after signing or initialing the contract or other document, except for forms authorizing the verification of application information or as otherwise expressly provided in this chapter. Source. 2015, 73:1, eff. Jan. 1, 2016. 2018, 196:7-9, eff. Aug. 7, 2018. 2019, 36:23, 24, eff. May 15, 2019. 2022, 144:5, eff. Jan. 1, 2023.

RSA 399-A:16 Small Loans Other Than Payday Loans or Title Loans.

399-A:16. Small Loans Other Than Payday Loans or Title Loans. The following provisions are applicable only to small loans other than payday loans or title loans: I. The annual percentage rate for small loans shall not exceed 36 percent. Notwithstanding the federal definition of annual percentage rate, for purposes of calculating annual percentage rate, the finance charge shall exclude one application fee not to exceed $100 per borrower per year and one participation or membership fee not to exceed $100 per borrower per year. II. A lender may lend in money, goods, or things of value upon such security not prohibited by RSA 399-A:15, IX as may be agreed upon, and in connection with any such loan, may contract for, exact, or receive, directly or indirectly, charges, whether for interest, compensation, brokerage, endorsement fees, consideration, expense, or otherwise, on the entire principal of the loan. III. No small loan lender shall permit any person to be obligated to him or her on multiple small loans the total principal balance of which is more than $10,000. IV. For the purpose of applying paragraphs II and III of this section only,small loan lendershall mean any single small loan lender, except that in the event any person or affiliated group of persons holds more than one small loan lender license, such person or affiliated group of persons shall be considered a single small loan lender. V. No small loan lender shall induce any potential borrower who is not a loan customer of the lender to enter into a closed-end loan agreement, by delivering in the first instance a negotiable check for such loan to such potential borrower, without including the following information clearly printed on the endorsement side of the check: (a) A statement which reads, "By endorsing this check, you become legally liable for repaying all moneys, including interest, as specified in the following loan agreement/disclosure statement"; (b) The amount financed; (c) The annual percentage rate; (d) The number of installments; and (e) The amount of each installment payment. VI. If a borrower desires to renew an existing small loan for obtaining additional cash a new contract shall be drawn up in its entirety and such prior loan shall be paid in full from such proceeds of the new loan. All legal papers in connection with such prior loan shall be stamped "PAID IN FULL" and returned to such borrower. VII. Notwithstanding RSA 399-A:1, XXI(b) or any other provision of law, a loan with a contractual term of 6 months or longer with an annual percentage rate not exceeding 36 percent, as calculated under RSA 399-A:16, I, shall not be a title loan or a payday loan. Source. 2015, 73:1. 2016, 180:1, 2, eff. Aug. 2, 2016. 2018, 196:10, eff. Aug. 7, 2018.

RSA 399-A:17 Payday Loan Lenders.

399-A:17. Payday Loan Lenders. I. The annual percentage rate for payday loans shall not exceed 36 percent. II. Each payday loan lender shall conspicuously post in its licensed location a schedule of interest charges, with examples using a $300 loan payable in 14 days and 30 days. Payday loans shall incur interest only. No other charges or fees shall apply to or be collected on payday loans. III. Each payday loan shall be evidenced by a written loan agreement, which shall be signed by the borrower and a person authorized by the lender to sign such agreements and dated the same day the loan is made and disbursed. The lender shall give a duplicate original of the loan agreement to the borrower at the time of the transaction. The loan agreement shall set forth, at a minimum: (a) The principal amount of the loan. (b) The interest charged. (c) The annual percentage rate, which shall be stated using that term, applicable to the transaction. (d) Evidence of receipt from the borrower of a check or other account debit authorization, dated the same date, as security for the loan, stating the amount of the check, if a check or other account debit authorization was given by the borrower. (e) An agreement by the lender not to present the check or other account debit authorization for payment or deposit until a specified maturity date, which date shall be at least 7 days and not more than 30 days after the date the loan is made and after which date interest shall not accrue at a greater rate than 6 percent per year, if a check or other account debit authorization was given by the borrower. (f) An agreement by the lender that the borrower shall have the right to cancel the loan transaction at any time before the close of business of the next business day following the date of the transaction by paying to the lender, in the form of cash or other funds instrument, the amount advanced to the borrower. (g) An agreement that the borrower shall have the right to prepay the loan in full or in part prior to maturity by paying the lender the principal amount advanced and any accrued and unpaid interest. IV. A payday loan lender shall not obtain any agreement from the borrower: (a) Giving the lender or any third person power of attorney or authority to confess judgment for the borrower; (b) Authorizing the lender or any third party to bring suit against the borrower in a court outside the state; or (c) Waiving any right the borrower has under this chapter. V. A payday loan lender shall not require, or accept, more than one check from the borrower as security for any loan at any one time. VI. A payday loan lender shall not cause any person to be obligated to the lender in any capacity at any time in the principal amount of more than $500. VII. A payday loan lender shall not refinance, renew, or extend any loan. VIII. A payday loan lender shall not cause a borrower to be obligated upon more than one loan at any time for the purpose of increasing charges payable by the borrower. IX. A payday loan lender shall not require or accept a post-dated check as security for, or in payment of, a loan. X. A payday loan lender shall not threaten, or cause to be instigated, criminal proceedings against a borrower if a check given as security for a payday loan is dishonored. XI. A payday loan lender shall not take an interest in any property other than a check payable to the payday loan lender as security for a payday loan. XII. A payday loan lender shall not make a loan to a borrower to enable the borrower to pay for any other product or service sold at the payday loan lender's business location. XIII. Loan proceeds shall be disbursed in cash or by the payday loan lender's business check. No fee shall be charged by the payday loan lender or an affiliated check cashier for cashing a loan proceeds check. XIV. A check given as security for a loan shall not be endorsed to a third party. XV. Upon receipt of a check given as security for a loan, the payday loan lender shall stamp the check with an endorsement stating "This check is being negotiated as part of a payday loan pursuant to RSA 399-A, and any holder of this check takes it subject to all claims and defenses of the maker." XVI. Before entering into a payday loan, the payday loan lender shall provide each borrower with a pamphlet explaining in plain language the rights and responsibilities of the borrower and providing a toll-free number in the banking department for assistance with complaints. The commissioner may prescribe the form of the pamphlet by rule. XVII. Before disbursing funds pursuant to a payday loan, a payday loan lender shall provide a clear and conspicuous printed notice to the borrower indicating that a payday loan is not intended to meet long-term financial needs and that the borrower should use a payday loan only to meet short-term cash needs. XVIII. A borrower shall be permitted to make partial payments, in increments of not less than $50 on the loan at any time prior to maturity without charge. The payday loan lender shall give the borrower signed, dated receipts for each payment made, which shall state the balance due on the loan. XIX. A payday loan lender shall not make a loan to a borrower who currently has an outstanding or who has had an outstanding payday or title loan within the previous 60-day period. As part of its application process for such a loan, a payday loan lender shall obtain a written statement under oath from the borrower certifying the borrower does not currently have an outstanding and has not had an outstanding payday loan or title loan within the previous 60-day period. XX. Each payday loan lender shall maintain an office in this state that is accessible to consumers. Source. 2015, 73:1, eff. Jan. 1, 2016. 2019, 36:25, eff. May 15, 2019.

RSA 399-A:18 Title Loan Lenders.

399-A:18. Title Loan Lenders. I. No title loan lender shall: (a) Charge the consumer more than one fee for dishonored checks when the consumer issues more than one check to the title loan lender. However, the title loan lender may recover from the consumer any fee charged to the lender by an unaffiliated financial institution for each dishonored check. (b) Make more than one outstanding title loan that is secured by one title. (c) Make a title loan without providing the borrower within the title loan agreement the right to cancel the title loan at any time before the close of business of the next business day following the date of the transaction by repaying to the title loan lender in cash the amount advanced to the borrower. (d) Offer, advertise, or make a title loan with a rate of interest that is lower in the original period than in subsequent renewals. (e) Make a title loan to a borrower who currently has or had an outstanding payday or title loan within the previous 60 day period. As part of its application process for such a title loan, a title loan lender shall obtain a written statement under oath from the borrower certifying the borrower does not currently have an outstanding and has not had an outstanding payday loan or title loan within the previous 60-day period. (f) Charge interest at higher than 25 percent per month, however actual costs incurred by the title loan lender pursuant to RSA 399-A:15, XI may be passed through to the borrower. II. Each title loan lender shall maintain an office in this state that is accessible to consumers. Source. 2015, 73:1, eff. Jan. 1, 2016.

RSA 399-A:19 Title Loan Renewals.

399-A:19. Title Loan Renewals. I. A title loan shall be for an original term of no more than one month. II. A title loan lender may allow such loan to be renewed no more than 9 additional periods each equal to the original term, provided however, that at each such renewal the borrower shall pay at least 10 percent of the title loan's original principal balance in addition to any finance charge owed, to reduce the principal balance outstanding. No action shall be required of the borrower to renew the loan. III. If the borrower cannot pay this principal reduction at any renewal, the title loan lender shall either: (a) declare the borrower in default; or (b) allow the loan to be renewed, provided that, in either event, the lender shall reduce the current principal amount of the loan by 10 percent of the original principal amount for the purposes of calculating interest thereafter. This reduction in principal shall continue to be owed by the borrower, but such amount shall not be entitled to accrue interest thereafter. No interest shall accrue on a title loan 60 days after the borrower has been declared in default, unless the borrower cures such default. IV. No accrued interest shall be capitalized or added to the principal of the title loan at the time of any renewal. Source. 2015, 73:1, eff. Jan. 1, 2016. 2018, 206:1, eff. Aug. 7, 2018.

RSA 399-A:20 Powers of the Commissioner.

399-A:20. Powers of the Commissioner. I. The commissioner shall have the power to subpoena witnesses and administer oaths in any adjudicative proceeding and to compel, by subpoena duces tecum, the production of documents, papers, books, records, files, and other evidence, whether electronically stored or otherwise, before the commissioner in any matter over which the commissioner has jurisdiction, control, or supervision pertaining to the provisions of this chapter. The commissioner shall have the power to administer oaths and affirmation to any person whose testimony is required. If any person shall refuse to obey any such subpoena or to give testimony or to produce evidence as required thereby, any justice of the superior court may, upon application and proof of such refusal, order the issuance of a subpoena, or subpoena duces tecum, out of the superior court, for the witness to appear before the superior court to give testimony, and to produce evidence as required thereby. Upon filing such order in the office of the clerk of the superior court, the clerk shall issue such subpoena, as directed, requiring the person to whom it is directed to appear at the time and place therein designated. If any person served with any such subpoena shall refuse to obey the same, and to give testimony, and to produce evidence as required thereby, the commissioner may apply to any justice of the superior court who, after proof of such refusal, shall issue such citation, directed to any sheriff, for the arrest of such person, and, upon such person's being brought before such justice, proceed to a hearing of the case. Any person who refuses to comply with a subpoena shall be subject to a fine not exceeding $10,000 or by imprisonment, or both. II. The commissioner may adopt rules, pursuant to RSA 541-A, relative to the administration and enforcement of this chapter. III. The commissioner may prepare, alter, or withdraw such forms as are necessary to comply with the provisions of this chapter, including personal disclosure statements and authorizations to meet the requirements of this chapter. IV. The commissioner may issue, amend, or rescind such orders as are reasonably necessary to carry out the provisions of this chapter. V. The commissioner may, for good cause shown, abate all or a portion of delinquency penalties assessed under this chapter. VI. All actions taken by the commissioner pursuant to this chapter shall be taken only when the commissioner finds such action necessary or appropriate to the public interest or for the protection of consumers and consistent with the purposes fairly intended by the policy and provisions of this chapter. VII. In adopting rules, preparing forms, setting standards, and performing examinations, investigations, and other regulatory functions authorized by the provisions of this chapter, the commissioner may cooperate, and share information pursuant to confidentiality agreements, with regulators in this state and with regulators in other states and with federal regulators in order to implement the policy of this chapter in an efficient and effective manner and to achieve maximum uniformity in the form and content of applications, reports, and requirements for small loan lenders, where practicable. VIII. The commissioner may set fees to be charged to cover the reasonable costs of copying documents and producing reports. IX. The commissioner may share information with state and federal regulators, and may share information with law enforcement agencies for the purposes of criminal investigations. Source. 2015, 73:1, eff. Jan. 1, 2016. 2019, 36:26, eff. May 15, 2019; 168:17, eff. July 10, 2019.

RSA 399-A:21 Order to Show Cause.

399-A:21. Order to Show Cause. I. The commissioner may issue an order requiring a person to whom any license has been granted or any person under the commissioner's jurisdiction to show cause why the license should not be revoked, suspended, or penalties imposed, or both, for violations of this chapter. II. (a) The order shall give reasonable notice of the opportunity for a hearing and shall state the reasons for the issuance of the order. (b) Valid delivery of such order shall be by hand or certified mail at the last known principal office of the licensee or respondent or to a principal, control person, or legal representative of the licensee or respondent. (c) A hearing, if requested, shall be scheduled not later than 10 calendar days after the written request for such hearing is received by the commissioner. (d) Within 20 calendar days from the date of the hearing the commissioner shall enter an order making such disposition of the matter as the facts require. (e) If the person to whom an order to show cause is issued fails to appear at a hearing after being duly notified, such person shall be deemed in default, and the proceeding may be determined against him or her upon consideration of the order to show cause, the allegations of which may be deemed to be true. (f) If the person to whom an order to show cause or other order is issued fails to request a hearing within 30 calendar days of receipt or valid delivery of the order and no hearing is ordered by the commissioner, then such person shall be deemed in default, and the order shall, on the 31st day, become permanent, and shall remain in full force and effect until and unless later modified or vacated by the commissioner, for good cause shown. III. The department may take action for immediate suspension of a license, pursuant to RSA 541-A:30, III. IV. If a licensee is a partnership, association, corporation, or entity however organized, it shall be sufficient cause for the suspension or revocation of a license that any officer, director, or trustee of a licensed association or corporation or any member of a licensed partnership has so acted or failed to act in behalf of said licensee as would be cause for suspending or revoking a license to such party as an individual. Source. 2015, 73:1, eff. Jan. 1, 2016.

RSA 399-A:22 Cease and Desist Orders.

399-A:22. Cease and Desist Orders. I. The department may issue a cease and desist order against any person who it has reasonable cause to believe has violated or is about to violate the provisions of this chapter or any rule or order under this chapter. II. (a) The order shall be calculated to give reasonable notice of the opportunity for a hearing and shall state the reasons for the issuance of the order. (b) Valid delivery of such order shall be by hand or certified mail at the last known principal office of the person. (c) A hearing, if requested, shall be held not later than 10 days after the written request for such hearing is received by the commissioner. (d) Within 20 days of the date of the hearing the commissioner shall issue a further order vacating the cease and desist order or making it permanent as issued or as amended by the commissioner. (e) If the person to whom a cease and desist order is issued fails to appear at the hearing after being duly notified, such person shall be deemed in default, and the proceeding may be determined against him or her upon consideration of the cease and desist order, the allegations of which may be deemed to be true. (f) If the person to whom a cease and desist order is issued fails to request a hearing within 30 calendar days of receipt or valid delivery of such order and no hearing is ordered by the commissioner, then such person shall likewise be deemed in default, and the order shall, on the 31 st day, become permanent, and shall remain in full force and effect until and unless later modified or vacated by the commissioner, for good cause shown. III. If any person refuses to obey the commissioner's order, an action may be brought by the attorney general on the commissioner's behalf in any superior court in this state to enjoin such person from engaging in or continuing such violation or from doing any act or acts in furtherance of such violation. In any such action, an order or judgment may be entered awarding a temporary or permanent injunction, and awarding the commissioner or the attorney general or both costs in bringing such action. Any person who fails to comply with such injunction shall be subject to a fine not exceeding $10,000 or imprisonment, or both. Source. 2015, 73:1, eff. Jan. 1, 2016.

RSA 399-A:23 Penalty.

399-A:23. Penalty. I. Any person or the members, officers, directors, agents, and employees thereof who knowingly violate any provision of this chapter shall be guilty of a misdemeanor if a natural person, or a felony if any other person. II. Any person violating the provisions of RSA 399-A:15 through RSA 399-A:19 or engaging in the business of a small loan lender, payday loan lender, or title loan lender without first obtaining a license, if a license is required under this chapter, shall be prohibited from recovering any finance charge, delinquency, or collection charge on the contract. III. Any person who knowingly violates any provision of this chapter, or rule or order of the commissioner may, upon notice and opportunity for hearing, except where another penalty is expressly provided, be subject to suspension or revocation of any registration or license, or an administrative fine not to exceed $2,500 for each violation in lieu of or in addition to such suspension or revocation as may be applicable under this chapter for violation of the provision to which such rule or order relates. Each of the acts specified shall constitute a separate violation and each such administrative action or fine may be imposed in addition to any criminal or civil penalties imposed. IV. Any person who negligently violates any provision of this chapter, or rule or order of the commissioner may, upon notice and opportunity for hearing, except where another penalty is expressly provided, be subject to suspension, revocation, or denial of any registration or license, including the forfeiture of any application fee, or the imposition of an administrative fine not to exceed $1,500 for each violation, in lieu of or in addition to suspension or revocation as may be applicable under this chapter for violation of the provision to which such rule or order relates. Each of the acts specified shall constitute a separate violation and each such administrative action or fine may be imposed in addition to any criminal or civil penalties imposed. V. Every person who directly or indirectly controls a person liable under this section, every partner, principal executive officer, or director of such person, every person occupying a similar status or performing a similar function, every employee of such person who materially aids in any act constituting a violation of this chapter, and every licensee or person acting as a common law agent who materially aids in any act constituting a violation of this chapter, either knowingly or negligently, may, upon notice and opportunity for hearing, and in addition to any other penalty provided for by law, be subject to suspension, revocation, or denial of any registration or license, including the forfeiture of any application fee, or an administrative fine not to exceed $2,500, or both. Each of the acts specified shall constitute a separate violation, and such administrative action or fine may be imposed in addition to any criminal or civil penalties imposed. No person shall be liable under this paragraph who sustains the burden of proof that such person did not know, and in the exercise of reasonable care could not have known, of the existence of facts by reason of which the liability is alleged to exist. VI. Any person who refuses without just cause to be examined under oath or who willfully obstructs or interferes with the examiners in the exercise of their authority shall be guilty of a misdemeanor. VII. Any person who engages in the business of a small loan lender in this state or with consumers located in this state without first obtaining a license, shall have no right to collect, receive, or retain any principal, interest, or charges whatsoever on any purported small loan contract and any such contract shall be null and void. VIII. If charges in excess of those permitted by this chapter shall be charged, contracted for, or received, except as a result of an accidental or bona fide error, the contract of loan shall be void and the lender shall have no right to collect or receive any charges, interest, or recompense whatsoever. IX. Failure to comply with the provisions of RSA 399-A:4 and rules adopted under that section shall be cause for denial of future license applications. X. If the commissioner finds that any licensee is no longer in existence or has ceased to do business as a small loan lender or cannot be located after reasonable search, the commissioner may by order revoke the license or impose penalties. XI. The attorney general on the commissioner's behalf, may, with or without prior administrative action by the commissioner, bring an action against any person in any superior court in this state to enjoin the acts or practices and to enforce compliance with this chapter or any rule or order under this chapter. Upon a proper showing, a permanent or temporary injunction, restraining order, or writ of mandamus shall be granted and a receiver may be appointed for the defendant or the defendant's assets. The court shall not require the commissioner or attorney general to post a bond. Any person who fails to comply with an injunction, restraining order, or writ of mandamus shall be subject to a fine not exceeding $10,000 or imprisonment, or both. In a proceeding in superior court under this paragraph where the state prevails, the commissioner and the attorney general shall be entitled to recover all costs and expenses of investigation, and the court shall include the costs in its final judgment. Source. 2015, 73:1, eff. Jan. 1, 2016.

RSA 399-A:24 Consumer Credit Administration License Fund.

399-A:24. Consumer Credit Administration License Fund. The balance in the consumer credit administration license fund shall be transferred and shall be payable to the state treasurer as restricted revenue and credited to the appropriation for the commissioner, consumer credit administration division. Sums collected under this chapter shall be payable to the state treasurer as restricted revenue and credited to the appropriation for the commissioner, consumer credit administration division. Source. 2015, 73:1, eff. Jan. 1, 2016.

Source: New Hampshire General Court (gc.nh.gov)URL: https://gc.nh.gov/rsa/html/NHTOC/NHTOC-XXXVI-399-A.htmFetched: 10/20/2026