Purpose.
Milwaukee Code of Ordinances § 390-3
in effect390-3. Purpose.
The department of emergency communications shall:
1. Implement and manage the city’s unified emergency communications center.
2. Maintain and improve the quality of 9-1-1 services.
3. Assure equity in emergency communications responses.
4. Incorporate nationally accepted public safety standards, best practices and guidelines into department policies and procedures.
5. Establish metrics for assessing 9-1-1 and emergency communications center operations based on public safety industry standards.
6. Implement rules and policies as directed by the fire and police commission.
7. Implement operational response guidelines and protocols for the fire department as directed by the fire chief and for the police department as directed by the chief of police.
8. Serve as the city’s public safety answering point and designated point of contact for first responders, including 24-hours-per-day, 7-days-per-week, 365-days-per-year dispatch services for emergency and non-emergency call-answering, radio monitoring and transmissions, and computer-aided dispatch to support the public safety efforts of the Milwaukee police and fire departments and the public safety departments of surrounding municipalities.
Source: City of Milwaukee Legislative Reference Bureau, Milwaukee City Charter and Code of Ordinances (city.milwaukee.gov master PDFs)URL: https://city.milwaukee.gov/ImageLibrary/Groups/ccClerk/Ordinances/Volume-3/CH390.pdf#page=1Fetched: 10/26/2026