Complaint procedure.
Metropolitan Code of Nashville and Davidson County § 12.54.350
in effect12.54.350 - Complaint procedure.
On forms provided by the commission director, any complainant who alleges that a certificate holder, driver's permit holder, or employee of the certificate holder has violated provisions of this chapter shall provide a statement under penalty of perjury detailing the alleged violation. The violation date must have occurred no more than thirty days prior to the filing of the complaint form to be actionable. Upon receipt of a valid complaint, the commission director may:
1. Conduct a hearing at a location to be determined by the commission director and adjudicate the complaint by determining if a violation of this chapter has occurred.
a. Upon finding that a violation has occurred, the commission director may impose appropriate punishment, if any, for the violation pursuant to the authority found in Sections 12.54.070 and 12.54.145.
b. Prior to the hearing, the certificate holder or driver's permit holder or employee of the certificate holder that is the subject of the complaint shall be notified in writing of the nature of the complaint and the date, location and time of the hearing.
c. Should the certificate or permit be suspended, revoked, or otherwise restricted, appeals can be made to the commission by filing a written request within thirty days of the action being appealed. An appeal processing fee of twenty dollars must be enclosed with the written request.
d. During the appeal of the commission director's decision to suspend, revoke, or otherwise restrict a certificate or permit issued pursuant to this chapter before the commission, the commission may consider the commission director's adjudication when hearing the appeal. The commission shall sustain, modify or reverse the findings of the commission director. The findings of the commission shall be final, subject to any applicable legal process.
2. In his/her discretion, have the commission adjudicate the complaint by placing the complaint on the agenda for the next available commission meeting.
3. It shall be a violation of this chapter to make a false statement under oath during a disciplinary hearing before the transportation licensing commission. If the commission finds that any certificate holder or driver permittee has violated this section, the commission may place the certificate holder or driver permittee on probation, suspend, fine or revoke a certificate.
(Ord. BL2019-1657 § 29, 2019)
Source: Metropolitan Government of Nashville and Davidson County, Metropolitan Code and Charter (Municode Library, library.municode.com)URL: https://library.municode.com/tn/metro_government_of_nashville_and_davidson_county/codes/code_of_ordinances?nodeId=CD_TIT12VETR_CH12.54HOAWCA_ARTIVGERE_12.54.350COPRFetched: 10/28/2026