Agreement between Department of Public Safety and public safety answering point for dispatch services -- Agreement for improving dispatch services.
Utah Code § 69-2-202
in effect69-2-202. Agreement between Department of Public Safety and public safety answering point for dispatch services -- Agreement for improving dispatch services.
(1) A public safety answering point shall, before providing dispatch services to the Department of Public Safety:
(a) enter into a written agreement with the Department of Public Safety for providing 911 call processing or dispatch services that specifies the scope of the services that the public safety answering point will provide, including:
(i) reducing or eliminating 911 call transfers;
(ii) reducing 911 call response time;
(iii) implementing a CAD-to-CAD call handling system;
(iv) increasing the efficiency of 911 call processing and dispatch services; and
(v) ensuring compliance with Section 69-2-204; and
(b) submit a copy of the agreement to:
(i) the director of the Utah Communications Authority; and
(ii) the commissioner of the Department of Public Safety.
(2) The Department of Public Safety shall, before providing dispatch services to a public agency as a public safety answering point:
(a) enter into a written agreement with the public agency for providing dispatch services that specifies:
(i) the scope of the services that the Department of Public Safety will provide; and
(ii) the rate that the Department of Public Safety will charge the public agency for dispatch services; and
(b) submit a copy of the agreement to:
(i) the director of the Utah Communications Authority; and
(ii) the commissioner of the Department of Public Safety.
(3) On or before July 1, 2029, the Department of Public Safety shall, in coordination with each public safety answering point:
(a) develop and implement a plan and program to connect a CAD-to-CAD system with each public safety answering point that provides 911 call processing services for the department;
(b) ensure the system allows for electronic transfer of 911 communications from a local public safety answering point to:
(i) a Department of Public Safety public safety answering point; or
(ii) a Department of Public Safety dispatch center; and
(c) ensure that transfers of 911 communications described in Subsection (3)(b) comply with the standards established in Section 69-2-204.
(4) A public safety answering point may expend funds for a CAD-to-CAD system in accordance with Section 69-2-301.
Amended by Chapter 346, 2025 General Session
Source: Utah Office of Legislative Research and General Counsel (le.utah.gov)URL: https://le.utah.gov/xcode/Title69/Chapter2/69-2-S202.html?v=C69-2-S202_2025050720250507Fetched: 10/26/2026