Performance evaluations.
Charlotte City Code § 6-89
in effectSec. 6-89. - Performance evaluations.
(a) The city and the grantee shall, at the discretion of the city, hold scheduled performance evaluation sessions every third year during the term of the cable communications system franchise.
(b) Special evaluation sessions may be held at any time during the term of the franchise at the request of the city.
(c) All evaluation sessions shall be open to the public and announced in a newspaper of general circulation in accordance with public notice, as provided in section 6-199. The grantee shall notify subscribers of all such evaluation sessions by announcement on the designated local-origination channel on the system at such various times and frequencies so as to ensure comprehension between the hours of 11:00 a.m. and 9:00 p.m. for five consecutive days preceding each session.
(d) Topics which may be discussed at any scheduled or special evaluation session may include, but not be limited to, system performance, grantee compliance with this article and the franchise, customer service and complaint response, subscriber privacy, franchise fees, penalties, applications of new technologies, judicial and Federal Communications Commission filings, and line extensions.
(e) During the review and evaluation by the city, the grantee shall cooperate with the city and shall provide such information and documents as the city may need to reasonably perform its review.
(Code 1985, § 6-69; Ord. No. 8194, § 1, 12-19-2016; Ord. No. 8195, § 1, 12-21-2016)
Source: City of Charlotte, Code of Ordinances and City Charter (Municode Library, library.municode.com)URL: https://library.municode.com/nc/charlotte/codes/code_of_ordinances?nodeId=PTIICOOR_CH6BUTR_ARTIICACO_DIV3REFR_S6-89PEEVFetched: 10/27/2026