Accessibility; non-discrimination.
El Paso City Code § 6.04.220
in effect6.04.220 - Accessibility; non-discrimination.
A. An operating authority shall adopt policies regarding non-discrimination and accessibility.
B. An operating authority shall provide this policy along with procedures to report complaints on the company website of the operating authority.
C. Upon any passenger or potential passenger requesting a wheelchair accessible vehicle, or vehicle capable of accommodating other mobility assistance devices/equipment, an operating authority, employee and/or independent contractor shall provide an appropriate vehicle or refer the requesting passenger to an alternate company that is capable of accommodating the request. Such referrals shall be made in a way that does not unreasonably delay the provision of service to the requesting passenger(s).
D. Upon any passenger or potential passenger requesting an accommodation for a service animal, an operating authority, employee and/or independent contractor shall reasonably accommodate such service animal. If a service animal cannot be reasonably accommodated, an operating authority, employee and/or independent contractor shall provide an appropriate vehicle capable of accommodating the request or refer the requesting passenger to an alternate company that is capable of accommodating the request. Such referrals shall be made in a way that does not unreasonably delay the provision of service to the requesting passenger(s).
E. Higher fares or additional fees shall not be charged to passengers who require a wheelchair or other mobility assistance device/equipment or service animal accommodation.
F. No operating authority or driver shall discriminate on the basis of race, color, national origin, religious belief or affiliation, sex, disability, age, sexual orientation, or gender identity with respect to passengers and potential passengers.
G. No operating authority or driver shall discriminate based on passenger or potential passenger pick up or drop off location in relation to subsection D other than for reasons of geographic distance or route limitations imposed by this chapter.
H. It is a violation for an operating authority to fail to perform the requirements in subsections A and B.
I. It is a violation for operating authorities and/or employees and/or independent contractors to fail to perform the requirements of subsections C and D.
J. It is a violation for an operating authority, an employee and/or an independent contractor to perform an act in violation of the acts prohibited in subsections E—G.
(Ord. No. 18546, § 1, 8-9-2016; Ord. No. 18894, § 1, 1-8-2019)
Source: City of El Paso, City Code and City Charter (Municode Library, library.municode.com)URL: https://library.municode.com/tx/el_paso/codes/code_of_ordinances?nodeId=TIT6TRHI_CH6.04TRHI_ARTIGEPR_6.04.220ACNSCFetched: 10/28/2026