Memphis Code of Ordinances § 9-16-9 General rules.
Sec. 9-16-9. - General rules.
A. Establishment of office of metro alarm administrator. There is established the office of alarm administrator, under the supervision of the city treasurer, to oversee the installation, service, maintenance and use of alarm security systems in the City of Memphis, who shall oversee operations. The office shall be operated as a self-funding unit and permitting revenue received by such office are to be used exclusively for the continued operation of the office. The office is to maintain a reserve of $100,000.00 plus ten percent of the previous year's operating expenses. The metro alarm office may reimburse the city attorney's office for $25,000.00 for resources used to defend matters under this chapter. Any surplus revenue will be divided pro rata between the Memphis Police and Fire Department based on the percentage of fees collected from alarm system users.
B. Metro alarm administrator. The metro alarm administrator shall act as executive director, and his or her appointment shall be by the mayor of the city. The metro alarm administrator may adopt regulations, in accordance with this subtitle, article VI, police emergency alarm system to:
1. Establish the form and content of the registrations and permits required by this subtitle;
2. Establish the procedures that regulate the request for police response to an alarm location;
3. Establish policies and procedures to ensure that alarm monitoring companies are verifying alarms; calling notification lists; and notifying the alarm dispatch center of alarm cancellations;
4. Oversee the creation and implementation of an alarm user awareness class;
5. Enforce the criteria for revocation of any registration or permit required by this subtitle;
6. Enforce the criteria for reinstatement of a registration or permit required by this subtitle after revocation;
7. File suit in any court of competent jurisdiction for the collection of all outstanding fees, fines and penalties; and
8. Further the metro alarm administrative office's ability to carry out and enforce the provisions of this subtitle.
C. Metro alarm review board. The metro alarm review board shall consist of six members as follows: the metro alarm administrator, a dispatcher or other person designated by the police director; a person designated by the Memphis Fire Director; a resident of the city who shall be appointed by the mayor subject to approval by city council; and two licensed alarm contractors who shall be appointed by the mayor subject to approval by city council. The appointed members shall serve for a term of two years, and shall serve no more than two consecutive terms. The chair of the metro alarms review board shall be voted on by the members. The metro alarm review board shall meet no less than twice a year.
D. Metro alarm review board dispute committee. The metro alarm review board dispute committee shall consist of five members designated by the metro alarms review board. The dispute committee shall hear all appeals from alarm users asserting an alarm should not be considered a false alarm. The burden shall be on the alarm user to demonstrate why the alarm was not false and why the alarm user should not be charged the fines, fees and penalties assessed herein. If an alarm user is dissatisfied with the decision of the dispute committee the alarm user may file an appeal in Chancery Court of Shelby County, Tennessee in accordance administrative act.
(Ord. No. 5729, § 1(28-134), 8-20-2019)