General Requirements

San Diego Municipal Code § 73.0105

in effect

§73.0105 General Requirements (a) Local Service Office. Each franchisee shall maintain an office within the City of San Diego which shall have a local telephone number listed in the directory of The Pacific Telephone Company, and be operated so that all manner of subscriber inquiries may be handled during regular offices hours, and that repair calls may be received at any time. An office shall be open during reasonable business hours and for at least four (4) hours per week of extended operation either on weekday evenings after 5 p.m., or on weekends, to be scheduled at the discretion of the franchisee. (b) The grantee shall provide to each subscriber written notice of the procedures for reporting and resolving complaints at the time of the initial subscription to the cable system and at any other time the grantee makes a change in his office location, his telephones or his complaint procedures. Present subscribers shall be so notified within 90 days of the adoption of this ordinance. (c) If a subscriber or prospective subscriber is unable to obtain satisfaction from the grantee in the resolution of a problem or in the initiating of service, he may file a written complaint with the City Manager of The City of San Diego, 202 “C” Street, 92101. The letter should include the complainant’s name, address and telephone number, the name of the cable television system involved, the nature of the problem and a chronological history of his and the company’s actions relative to the complaint. Upon receipt of such a written complaint the City Manager shall take such action as is reasonably necessary to investigate and resolve the circumstances surrounding the complaint. (d) Carriage of Local Stations. All local stations carried on a Cable Television System shall have as high a picture quality as any other station carried on the Cable Television System. However, a Cable Television System franchise grantee shall not be required to upgrade the quality of the off–the–air signal received to comply with this section. (e) All programming carried on a cable television system including Los Angeles or any other distant station shall be maintained in a manner that fully complies with the provisions of this ordinance. Any change made by grantee in its programming, except those of an emergency nature beyond grantee’s control, which involves channel carriage including, but not necessarily limited to, additions, deletions or changes in channel assignment shall not become effective until grantee has notified its subscribers at least fourteen (14) days in advance. Notification may be made in writing or by notices on the cable system. (f) System Maps and Layout. The grantee shall have at all times up–to–date route maps of suitable scale showing all receiving pickup locations and the location of all amplifiers and trunk and distribution lines. Lines to individual outlets need not be shown. The scale of the maps shall be sufficient to clearly show the required details, and in no event less than 1 inch = 400 feet. (g) System Construction Standards. The system shall be installed and maintained in accordance with standard good engineering practices and shall conform when applicable with the National Electrical Safety Code, Bureau of Standards Handbook No. 130, Rules for Overhead Line Construction (General Order No. 95) and Rules for Construction of Underground Communications Systems (General Order No. 128) of the California Public Utilities Commission, the California Administrative Code, Title 24, Part 3, The City of San Diego Municipal Code, and any other governmental agency standards or codes which are adopted in the future which directly or indirectly apply to cable television system construction standards. (h) Grounding. Trunk, distribution, and customer drops shall be properly grounded, but in no case less than the first and every tenth pole plus each power location. Each ground shall consist of a minimum of 8’ ground rod connected with No. 8 copper wire or equivalent. (i) Power Supply r.f. Attenuation. Each cable powering point shall be equipped with appropriate lightning protective devices, and shall provide not less than 40 dB r.f. attenuation over the frequency range of 5 to 300 MHz. (j) Shielding. Shielding shall be such as to restrict radiation as prescribed in Section 76.0605(a) (12) of the FCC Rules and Regulations. (Amended 1–17–1984 by O–16114 N.S.) (Editors note: Title added 8–9–1988.)

Source: City of San Diego Office of the City Clerk, San Diego Municipal Code and City Charter (docs.sandiego.gov PDFs)URL: https://docs.sandiego.gov/municode/MuniCodeChapter07/Ch07Art03Division01.pdf#page=4Fetched: 10/28/2026