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Beneficiary support office.

Ark. Code Ann. § 20-77-2711
in effect
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(a) The Department of Human Services shall have a dedicated beneficiary support system that is adequately staffed and trained to meet the requirements of 42 C.F.R. § 438.71, as existing on January 1, 2025. (b) Enrollees and other members of the public shall be able to easily contact the department for information about the risk-based provider organization, including open enrollment, choice counseling, updated information on provider networks, assistance in understanding how to use the quality rating system to select a plan, and other pertinent information. (c) The ombudsman shall also have the authority to help enrollees informally resolve issues between enrollees and risk-based provider organizations.
Source: Arkansas General Assembly, Acts of 2021-2026 (arkleg.state.ar.us)URL: https://arkleg.state.ar.us/Acts/FTPDocument?path=%2FACTS%2F2025R%2FPublic%2F&file=962.pdf&ddBienniumSession=2025%2F2025RFetched: 11/8/2026

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