Unlawful refusals for service.
Oklahoma City Municipal Code § 56-49
in effect§ 56-49. - Unlawful refusals for service.
(a) It shall be unlawful for any permittee to refuse to transport any person who requests service in an orderly manner and for a lawful purpose when the motor vehicle for hire is in service and not otherwise engaged. However, a permittee may refuse to transport any person who requests services in a manner that a reasonable person would consider to be a violent or threatening manner. A permittee may refuse service to any one smoking, who refuses to stop smoking before entering the motor vehicle for hire.
(b) No person working pursuant to the authority of a licensee shall refuse a passenger or shall refuse to dispatch a motor vehicle for hire to provide service to a passenger, based on race, color, religion, ancestry, sex, national origin, age, or disability as defined by 28 C.F.R. § 35.104 of the Americans with Disabilities Act of the passenger.
(c) Persons working pursuant to the authority of a licensee shall provide service to passengers using wheelchairs, or other assistance aid devices, who are requesting service, if the person would provide services to others under the same circumstances. Permittees are required to transport passengers using wheelchairs and to stow wheelchairs in the trunk or back of the vehicle. Permittees are required to assist passengers who use wheelchairs in entering and exiting the vehicle when necessary but are not required to carry or lift such passengers. Permittees are required to assist with simple assembly or disassembly of wheelchairs where necessary to load or unload the chair into and out of the vehicle. Permittees are not required to assemble or disassemble wheelchairs where such assembly or disassembly would require the use of tools. In the event a permittee is physically unable to safely load a passenger's wheelchair, the permittee may refuse service to such passenger, but the permittee is obligated to assist the passenger in arranging for accessible transportation with the licensee of the permittee, another provider of motor vehicle for hire services, or a public transportation company/entity. No extra fees or surcharges shall be assessed to any passenger for offering the services enumerated herein to a disabled person.
(d) Persons with disabilities may be accompanied by service animals as defined by 28 C.F.R. § 35.104 of the Americans with Disabilities Act when utilizing motor vehicle for hire services. Although persons may be asked, when not readily apparent, if an animal is required because of a disability and ask what work or task the service animal has been trained to perform, they may not be required to show documentation, such as proof that the animal has been certified, trained, or licensed as a service animal. Persons are not required to identify themselves as having service animals when they place calls requesting service and shall not be asked the question by any person working pursuant to the authority of the licensee. A service animal shall be under the control of its handler as required by the Americans with Disabilities Act. No extra fees or surcharges shall be accessed to any passenger accompanied by a service animal.
(Ord. No. 24120, § 3, 8-17-10; Ord. No. 25002, § 4, 10-21-14; Ord. No. 25,189, § 1, 7-21-15)
Source: City of Oklahoma City, Municipal Code and City Charter (Municode Library, library.municode.com)URL: https://library.municode.com/ok/oklahoma_city/codes/code_of_ordinances?nodeId=OKMUCO2020_CH56VEHIOTTRSE_ARTIMOVEHI_DIV3OPREALMOVEHI_S56-49UNRESEFetched: 10/28/2026