DUTIES OF THE ALARM USER.
Raleigh City Code § 13-4004
in effectSec. 13-4004. - DUTIES OF THE ALARM USER.
(a) An alarm user shall:
(1) Maintain the premises and the alarm system in a manner that will minimize or eliminate false alarms, and
(2) Make every reasonable effort to respond or cause a representative to respond to the alarm system's location within thirty (30) minutes when notified by the municipality to deactivate a malfunctioning alarm system, to provide access to the premises, or to provide alternative security for the premises, and
(3) Not manually activate an alarm for any reason other than an occurrence of an event that the alarm system was intended to report.
(b) An alarm user shall adjust the mechanism or cause the mechanism to be adjusted so that an alarm signal audible on the exterior of an alarm site will sound for no longer than ten (10) minutes after being activated (or fifteen (15) minutes for systems operating under Underwriters Laboratories, Inc. Standards 365 or 609).
(c) An alarm user shall have their alarm company inspect the alarm system after two (2) false alarms within a one (1) year period. The alarm administrator may waive an inspection requirement if it determines that a false alarm(s) could not have been related to a defect or malfunction in the alarm system. After four (4) false alarms within a one (1) year period the alarm user must have a licensed alarm company modify the alarm system to be more false alarm resistant or provide additional user training as appropriate.
(d) An alarm user shall not use automatic voice dialers.
(e) An alarm user shall maintain at each alarm site, a set of written operating instructions for each alarm system.
(f) Alarm users shall not use one plus duress alarms. Alarm companies may continue to report one plus duress alarms received from alarm systems programmed with one plus duress prior to enactment of this chapter. However, upon enactment of this chapter when a takeover or conversion occurs the alarm user must remove the one plus alarm capability from such alarm system.
(g) Upon enactment of this chapter the alarm user shall not permit the installation of a device activating a hold-up alarm which is a single action non-recessed button. An alarm user must remove all single action non-recessed buttons when a takeover or conversion occurs.
(h) The alarm user shall review the customer false alarm prevention checklist provided by the alarm administrator or an equivalent checklist approved by the alarm administrator.
(i) An alarm user who is having an alarm system monitored shall:
(1) Receive training from the alarm company on the proper use of the alarm system prior to the alarm user authorizing the alarm company to request the dispatch of law enforcement and insure that training is provided to all of the alarm user's employees;
(2) Confirm with the alarm company and/or monitoring company that the telephone numbers designated by the alarm administrator are being used by the alarm company and/or monitoring company;
(3) Direct the alarm company and/or monitoring company to verify every alarm signal, except a duress and holdup alarm activation, before requesting a law enforcement or public safety response to an alarm system signal;
(4) Communicate with the alarm company and/or monitoring company to assure that the alarm dispatch requests to the municipality are being provided in a manner and form determined by the alarm administrator;
(5) Communicate with the alarm company and/or monitoring company to assure that cancellations to the municipality are in a manner and form determined by the alarm administrator;
(6) Shall be adequately trained as to the proper use of the duress or holdup alarm if so equipped.
(Ord. No. 2004-677, §2, 7-20-04)
Source: City of Raleigh, North Carolina, City Code and City Charter (Municode Library, library.municode.com)URL: https://library.municode.com/nc/raleigh/codes/code_of_ordinances?nodeId=DIVIICOGEOR_PT13OF_CH4RESEFIALSY_S13-4004DUALUSFetched: 11/1/2026