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§ 5-2-5 — COMPLAINT PROCEDURES

Austin City Code (Supp. No. 174: codified through Ordinance No. 20260521-050, effective June 1, 2026) · Austin City Code § 5-2-5

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§ 5-2-5 - COMPLAINT PROCEDURES.

(A) The Office of Civil Rights investigates complaints filed under this chapter and may take action to prevent a person from engaging in an unlawful public accommodation practice. (B) A person must file a charge under this chapter within 180 days following the occurrence of the alleged unlawful public accommodation practice. (C) Within 10 days of filing, the director shall send notice of the charge to the respondent. The notice shall include the date, place, and specific circumstances of the alleged unlawful public accommodation practice. (D) Before a charge is accepted for investigative purposes, the director shall review the charge with the charging party and make a determination whether the charge alleges a violation of this chapter. If the director determines during the preliminary review that the charge does not allege a violation of this chapter, the director shall provide the charging party a clear and concise explanation in writing why the charge will not be accepted for investigation. The charging party may appeal a determination under this section under Section 5-2-6 (Dismissal and Appeal). (E) The director shall maintain records that indicate the reason a charge was not accepted for investigation. (F) A charge filed under this section shall be on the form approved by the director and shall include an oath or affirmation and any other information required by the office.

Source: Ord. No. 20211202-030, Pt. 11, 12-13-21.