Standard installation and service appointments.
Reno Administrative Code § 5.90.1012
in effectSec. 5.90.1012. - Standard installation and service appointments.
(a) Service appointment times. Subscribers requesting cable installation or service may choose any two-hour block of time mutually agreed upon by the Subscriber and the Cable Operator between the hours of 8:00 a.m. and 5:00 p.m.
(b) Cancellation of service appointments. Under normal operating conditions, the Cable Operator may not cancel an appointment with a Subscriber after the close of business on the day before the scheduled appointment. In cases where an appointment has been canceled, the Cable Operator shall immediately offer the Subscriber the next available appointment. Cable Operator shall exercise best efforts to schedule a new appointment within 24 hours.
(c) Customer satisfaction follow-up. With respect to service installation and work completed, throughout the term of this franchise the Cable Operator shall contact a representative sample, no less than 25 percent of all customers who receive service each week, to assess and assure satisfaction. Cable Operator shall maintain a data base of all responses, and all responses shall be recorded, and retained by the Cable Operator, and made easily available to the City upon request for a period of three years.
(d) Effect of customer absence on cable operator compliance. The Cable Operator shall be deemed to have responded to a request for service under the provisions of this section when:
(1) A technician arrives within the agreed upon time, and
(2) If the Subscriber is absent when the technician arrives, the technician leaves written notification of arrival and return time, and
(3) A copy of that notification is kept by the Cable Operator for three years.
(Ord. No. 5565, § 1, 4-21-04)
Source: City of Reno, Nevada, Administrative Code, City Charter and Annexation and Land Development Code (Municode Library, library.municode.com)URL: https://library.municode.com/nv/reno/codes/administrative_code?nodeId=PT2READCO_TIT5PRLIPEFR_CH5.90FR_ARTIXMACATEOR_S5.90.1012STINSEAPFetched: 11/1/2026